Job summary
A new and exciting opportunity has emerged for an additional Service Delivery Manager role. This position aims to bolster the Critical Care Division by offering operational management support and leadership of our administrative and clerical staff to the wider team.
The successful candidate will have autonomy in managing a team of administrative staff offering training, support, and guidance to maintain and enhance service levels consistently. Collaborating closely with nursing and medical leaders, they will oversee environmental aspects and collaborate with the wider Multidisciplinary Team (MDT) on projects and initiatives to enhance our clinical services.
Responsibilities also include dedicated project and administrative support for MDT initiatives, such as organising meetings, taking minutes, and developing action plans. Working in tandem with the counterpart Service Delivery Manager, this role ensures robust administration processes across our 4 Critical Care Units, necessitating cross-site collaboration.
This presents an excellent opportunity for individuals seeking a lateral move to gain managerial experience in a clinical service or those aspiring to step into a management role. The position is suitable for individuals in a band 5 role or a similar level, offering prospects for growth and professional development.
Remote working of up to 2 days per week is available subject to service needs.
Main duties of the job
We are looking for someone who meets the below criteria:
- Minimum 1 year at Band 5 level or equivalent
- You must be a quick learner, proactive and able to problem solve
- be able to demonstrate relevant experience, in particular line management of staff
- must be strongly orientated towards service and staff improvement
- Must have excellent interpersonal skills - written and verbal
- Intermediate to advanced IT skills
- ability to remain confident and calm under pressure
- ability to prioritise an extremely busy workload and work effectively with other members of the Clinical and Divisional management team.
Candidates must be able to multi-task numerous jobs each day and be flexible with their approach to work and adapt to competing and changing demands in our fast-paced environment.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
Work Location: UCH with cross site working as required toWestmoreland Street and Grafton Way.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
Work Location: UCH with cross site working as required toWestmoreland Street and Grafton Way.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge & Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent.
- Excellent IT skills including good working knowledge of MS packages
Experience
Essential
- Previous managerial experience in a large and complex organisation p
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff
- Proven experience of business planning and in the development and effective implementation of complex strategic & operational plans.
- Demonstrate a knowledge and understanding of current issues and practices within the NHS.
- A proven record of success in managing change whilst also developing and maintaining high standards of quality.
Skills & Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management level.
- Ability to work both cooperatively and with clinical and non -clinical staff including other management teams within the Trust and to and to develop effective working relationships within the Directorate.
- Strong negotiation and influencing skills with the ability to motivate and engage individuals and teams.
- Quality focussed with an innovative approach and the ability to solve complex problems.
- Evidence of political awareness and sensitivity to the high profile of the Trust.
Personal Qualities
Essential
- A facilitative and inclusive approach to management.
Other requirements
Essential
- Demonstrate a commitment to self -development with the ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
Person Specification
Knowledge & Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent.
- Excellent IT skills including good working knowledge of MS packages
Experience
Essential
- Previous managerial experience in a large and complex organisation p
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff
- Proven experience of business planning and in the development and effective implementation of complex strategic & operational plans.
- Demonstrate a knowledge and understanding of current issues and practices within the NHS.
- A proven record of success in managing change whilst also developing and maintaining high standards of quality.
Skills & Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management level.
- Ability to work both cooperatively and with clinical and non -clinical staff including other management teams within the Trust and to and to develop effective working relationships within the Directorate.
- Strong negotiation and influencing skills with the ability to motivate and engage individuals and teams.
- Quality focussed with an innovative approach and the ability to solve complex problems.
- Evidence of political awareness and sensitivity to the high profile of the Trust.
Personal Qualities
Essential
- A facilitative and inclusive approach to management.
Other requirements
Essential
- Demonstrate a commitment to self -development with the ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospitals
235 Euston Road
London
NW1 2BU
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
