Job summary
We are looking for someone to join our team to take the lead on managing the recruitment and initial induction of new volunteers.
This rewarding role will suit someone who understands volunteering, and who has first class communication and relationship building skills to promote the service and bring on board new volunteers. You will be well organised, like multitasking and working within clear process and systems, with the ability to adapt and improve them where necessary. You are an excellent problem solver, able to deal with multiple deadlines and enjoy working with people of all levels and backgrounds.
Prior experience of working with volunteers is essential and you will need to demonstrate this in your application in order to be longlisted.
Main duties of the job
Working as part of the UCLH Volunteer Services Team, which together is responsible for the development and support of volunteering across all of UCLH, you will manage our recruitment, helping bring in 250-350 new volunteers a year.
You will manage our apprentice and oversee all recruitment in the team. You will also have responsibility for the UCH Shopping service that supports 20-40 in-patients a day with essentials shopping.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Person Specification
Knowledge and Qualifications
Essential
- Education to degree level Or Significant proven equivalent experience of performing well in a similar role
- Computer skills with proven ability to use MS Office, Access and Excel
Desirable
- Train the trainer accreditation
Experience
Essential
- Experience and understanding of recruiting, interviewing and placing volunteers
- Experience and understanding of managing and organising volunteers
- Experience in motivating people
- Evidence of effective team working
- Evidence of service improvement
- Experience in general office organisation
- Experience and success in service improvement
- Experience of building and maintaining relationships with stakeholders across a complex organisation
Desirable
- Experience of organising volunteers within a health care setting
Skills and Abilities
Essential
- Able to use own initiative
Communication
Essential
- Excellent skills at all levels of written and oral communication
- Excellent interpersonal skills
Specific Requirements
Essential
- Able to attend and participate in all statutory and other training events in order to continue personal and professional development
- Evidence of experience in training and facilitation for volunteers to support their personal development
- Able to give talks or presentations to groups
- Able to travel to other hospitals within the Trust
Desirable
- Able to work flexibly including outside normal working hours in order to support volunteers
- Basic level of experience with databases, including the TRAC or Better Impact database
Person Specification
Knowledge and Qualifications
Essential
- Education to degree level Or Significant proven equivalent experience of performing well in a similar role
- Computer skills with proven ability to use MS Office, Access and Excel
Desirable
- Train the trainer accreditation
Experience
Essential
- Experience and understanding of recruiting, interviewing and placing volunteers
- Experience and understanding of managing and organising volunteers
- Experience in motivating people
- Evidence of effective team working
- Evidence of service improvement
- Experience in general office organisation
- Experience and success in service improvement
- Experience of building and maintaining relationships with stakeholders across a complex organisation
Desirable
- Experience of organising volunteers within a health care setting
Skills and Abilities
Essential
- Able to use own initiative
Communication
Essential
- Excellent skills at all levels of written and oral communication
- Excellent interpersonal skills
Specific Requirements
Essential
- Able to attend and participate in all statutory and other training events in order to continue personal and professional development
- Evidence of experience in training and facilitation for volunteers to support their personal development
- Able to give talks or presentations to groups
- Able to travel to other hospitals within the Trust
Desirable
- Able to work flexibly including outside normal working hours in order to support volunteers
- Basic level of experience with databases, including the TRAC or Better Impact database
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
