Job summary
The Medical Specialties Division is looking to recruit an enthusiastic, motivated and committed Service Manager to work in its large administration team.
The postholders will have responsibility for supporting, evaluating and leading staff to provide a quality service which is efficient, stays within financial constraints and provides high levels of patient satisfaction. The post holder will act with autonomy for day-to-day management of a team of administrators within their remit and will lead and mentor non-clinical staff to ensure an excellent level of customer service. They will support the delivery of performance targets including national and local referral targets, activity plans, governance and workforce.
They will establish key working relationships with all members of the administrative and clinical teams including nursing and medical staff, allied health professionals and support workers.
Main duties of the job
The post-holder will also contribute to more senior level projects with the support of the Divisional Management team
The successful applicant will be expected to demonstrate previous managerial experience in a large organisation preferably in the NHS with proven experience in effective management and leadership of staff. Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level is essential.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Job description
Job responsibilities
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Person Specification
Knowledge & Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent.
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality
Desirable
- Proven experience in business planning and in the development and effective leadership implementation of complex strategic & operational plans
Skills & Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
- Excellent IT skills
- Evidence of political awareness and sensitivity to the high profile of the Trust
Desirable
- An understanding and experience of staff and organisational development
Personal Qualities
Essential
- A facilitative and inclusive approach to management.
Other requirements
Essential
- Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Person Specification
Knowledge & Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent.
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality
Desirable
- Proven experience in business planning and in the development and effective leadership implementation of complex strategic & operational plans
Skills & Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
- Excellent IT skills
- Evidence of political awareness and sensitivity to the high profile of the Trust
Desirable
- An understanding and experience of staff and organisational development
Personal Qualities
Essential
- A facilitative and inclusive approach to management.
Other requirements
Essential
- Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
