Data and Performance Manager – Oncology

Job description

Job responsibilities

Please contact Alice Vodden (Assistant General Manager for Oncology) alice.vodden@nhs.net - if you require any further information.

Cancer is a strategic priority for UCLH, working as part of London Cancer Integrated Cancer System. Each year UCL Hospitals diagnose and treat about 3,000 new cancer patients and refer another 1,700 new patients for radiotherapy. The hospitals provide treatment for patients from all over South East England and work with other hospitals across London Cancer, including Great Ormond Street children's hospital. Cancer services is a major feature of the UCH building, with haematology and oncology inpatient services occupying most of the top three floors, and radiotherapy services located in the basement. The UCH Macmillan Cancer Centre opened in April 2012 and all cancer services outpatient and day care activity has moved into this state of the art new building. The new building is one element of the strategic partnership between UCLH and leading cancer charity Macmillan, and is a catalyst for the division to redefine the way that we treat, care for and support cancer patients. The post-holder will be expected to engage with various members of clinical staff within the organisation and also with external agencies. Clinical staff will range from GP's, Junior Doctors, Consultants, Professors, Nursing and Clinical Leads/Directors.

Service Management To provide strong and effective leadership to specific non-clinical teams. To ensure delivery against all key targets and performance indicators. To analyse and report service level activity and access performance information for a range of audiences. To develop measures of monitoring activity for the division, and to set targets where necessary. Liaise with the Assistant General Manager and Finance Manager on any areas of concern relating to activity and coding of performance. Represent the Division at various meetings as required and to ensure that the outcomes and actions of these meetings are communicated back to the Division appropriately and in a timely manner. Contribute to the investigation of patient complainants to ensure that appropriate and timely responses are given and that trends are identified, and remedial action taken. To assist the Assistant General Manager in considering demand and capacity for inpatient and outpatient activity and contributing to pathway mapping as requested. To deputise for the Assistant General Manager where appropriate.

Pathway Management To work closely with the Clinical Team PAs, MDT Co-ordinators and Data Managers to support an effective and efficient patient pathway management system for all outpatients up to the point of entry onto the trust waiting lsits or discharge back to GP. Under the supervision of the Assistant General Manager, take responsibility for validating the Access Data for all non-admitted pathways for designated areas. Be proactive in designing and implementing initiatives to improve data quality both within and outside of the Division e.g. own staff and inpatient/outpatient department staff. Be proactive in escalating where capacity limitations threaten target compliance and be proactive in seeking ways to increase clinical capacity. Be aware of and take responsibility for all training needs within the administration team in regard to data entry and pathway/outpatient waiting list management. To assist the Assistant General Manager with the clinical letter turnaround report, ensuring that responsible teams process clinical information within agreed Trust targets.

People Management To be responsible for the management of the non-clinical team providing training, advice and support and participating in recruitment, induction, disciplinary and appraisal processes. To ensure that the robust processes are in place for the monitoring of patient pathways, access targets and CQUIN targets. To ensure that processes are in place for team members to escalate issues which effect service delivery or patient care. To oversee the admin teams and support them with covering absences and allocating workload in order to provide a consistently high level of service. To act as a mentor to members of the team. To promote good team working within the haematology administration teams. To be aware of the training needs of team members and ensure that appropriate training and development is provided. With the support of the Assistant General Manager, be proactive in developing initiatives to promote staff engagement and great customer service.

Electronic Healthcare Records (EHRS)

Attend relevant IT training sessions and achieve satisfactory competency Participate in ongoing developments in EPIC as requestd To be actively involved in any future IT developments

Communication and Relationship Skills

Acting as a source of advice and support for trouble-shooting routine matters and resolving initial complaints. Acting as a source of advice and guidance to the Administration Team. To arrange Team meetings and one-to-one meetings with staff, disseminating information as required. This may involve preparing documentation and taking notes and following up on all actions. Compose detailed documentation and letters to staff. Deal with telephone enquiries/calls in a polite and courteous manner, providing telephone cover in the absence of Clinical Team PA and passing on relevant messages to appropriate staff. To disseminate information and audit results to members of the Administrative team. To provide constructive feedback on patient care and activities, to relevant healthcare professionals. To provide constructive feedback regarding administrative issues to member of the Administration team. To have the ability to empathise and appreciate the needs of patients and colleagues. To lead on discussions regarding departmental service improvement and quality control. To maintain patient and staff confidentiality at all times. To maintain professional boundaries and working relationships with patients and colleagues. To maintain links with other hospitals in the North London Cancer Network, referring hospitals and GP practices. To be able to challenge, question and clarify by reasonable argument, to a satisfactory resolution of issues. To create strong links with Management in other relevant areas outside of the Cancer Division, escalating any issues with regards to outpatient or inpatient capacity, to ensure that effective and appropriate patient care is delivered. To have a high degree of interpersonal communication skills, in order to liaise with a wide range of hospital personnel; consultants, clinicians, administrators, ward staff and others both verbally and in writing in a professional and courteous manner.

Audit and Governance

Providing management support of the Peer Review process Undertake regular audit to monitor and verify the standards of waiting list management and practices that are ongoing within the Division and performance management of any issues as appropriate. Implement, monitor and recommend changes to operational policies To contribute to the Clinical Governance process, ensuring that best practice is implemented

Patient Engagement

Oversee the review of Patient Information Leaflets and close work with CNS and clinical staff to ensure that information is regularly updated and readily available for patients. Perform Patient Surveys where required and be proactive in developing action plans to address any shortcomings identified. To identify and address any capacity issues and to work closely with clinical teams and other departments to resolve any issues, escalating to the Assistant General Manager in a timely manner if issues cannot be resolved.

Other

The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post-holder.

Person Specification

Qualifications

Essential

• Degree and/or relevant experience

Knowledge and Experience

Essential

• Previous managerial experience in a large and complex organisation, preferably within the NHS
• Proven experience in service improvement and development
• Proven experience in effective management and effective leadership of staff
• Proven experience in business planning and in the development and implementation of complex strategic and operational plans
• A proven record of success in managing change while also developing and maintaining high standards of quality

Desirable

• Proven experience in business planning and in the development and effective leadership implementation of complex strategic and operational plans

Skills and Abilities

Essential

• Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level
• Proven track record of working under pressure to strict deadlines
• Ability to prioritise effectively
• The ability to both work co- operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
• Quality focussed with an innovative approach and the ability to solve complex problems
• A strong understanding of multi-disciplinary issues and commitment to multi- disciplinary working
• Excellent IT skills
• An understating and experience of staff and organisational development
• Evidence of political awareness and sensitivity to the high profile of the Trust

Personal Qualities

Essential

• A facilitative and inclusive approach to management

Other requirements

Essential

• Demonstrate a commitment to self -development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector
• A commitment to promoting equality and diversity in the workplace and in service delivery and development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

UCLH

250 Euston Road

London

NW1 2PG

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)