Job summary
We have an opportunity for an enthusiastic individual to join the North Central London Cancer Alliance (NCL CA) to develop and deliver our patient partnership and experience of care programme.
This is an exciting time to join NCL Cancer Alliance. Coterminous with the NCL Integrated Care System, hosted by UCLH, we are at the forefront of ensuring joined up care. We work in partnership with people affected by cancer, and clinical and managerial leaders to transform patient experience, outcomes and the quality of care within North Central London.
The successful candidate will have experience of supporting patients and carers within a healthcare environment and project management. The role will involve engagement and understanding of patient and families/carers needs and perspectives. Excellent communication skills are essential to engage with a range of internal and external stakeholders across multiple organisations. We welcome applicants with NHS or voluntary sector experience.
Main duties of the job
The Patient Partnership and Experience of Care Manager is a key role within the Alliance team. The post holder will be responsible for delivering innovative practice in patient and public involvement, promoting new ways of hearing from and involving people affected by cancer and the public, challenging traditional methods. Objectives of the role include:
o Championing the involvement of people affected by cancer within the NCL Cancer Alliance work programme and governance structureso Influencing methods to improve patient partnership working throughout NCL Cancer Alliance.o Developing a diverse patient and carers network that to influence stakeholders' intentions and decisionso Collaborate with provider partners to implement innovations to improve patient experience of care
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Job description
Job responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Person Specification
Knowledge & Qualifications
Essential
- High standard of written and spoken English
- Masters or equivalent (or able to demonstrate significant level of equivalent experience)
- Knowledge and understanding of a range of issues across health or social care sectors and the patient/service user agenda
Work Experience
Essential
- Significant experience of supporting patients and/or the public to engage in healthcare related service development within the NHS or another public facing organisation.
- Significant improvement experience at a senior level, with a track record of delivery.
- Demonstrable NHS or relevant voluntary sector experience and knowledge.
- Extensive experience of service redesign and development.
- Demonstrable experience of effectively achieving targets on a regular basis.
- A proven success in business planning and in the development and effective implementation of complex strategic plans.
- A proven record in successful leadership of complex change while also developing and maintaining high standards of quality.
- Quality focused with and innovative approach and the ability to solve complex problems.
- Experience of leadership within a similar or relevant role.
- Experience of facilitating small and large groups.
Skills and Knowledge
Essential
- Knowledge and understanding of patient / carer involvement and engagement in QI and re-design projects.
- Highly developed communication skills ranging from informal 1:1 discussions, formal presentations covering both oral and written skills.
- Ability to work with and through others.
- Verbal reasoning skills.
- Commitment to self-development with ability to demonstrate in-depth knowledge of current thinking and policy affecting the health and public sector.
- IT literate.
- Evidence of political awareness and sensitivity to the high profile of the Directorate and the Trust.
Desirable
- A clear understanding of the components of Clinical Governance and how these contribute to an integrated and quality driven service.
Other Requirements
Essential
- Demonstrate a commitment to professional development of self and others.
- Knowledge of equalities issues and strong commitment to the promotion of equality in employment.
Person Specification
Knowledge & Qualifications
Essential
- High standard of written and spoken English
- Masters or equivalent (or able to demonstrate significant level of equivalent experience)
- Knowledge and understanding of a range of issues across health or social care sectors and the patient/service user agenda
Work Experience
Essential
- Significant experience of supporting patients and/or the public to engage in healthcare related service development within the NHS or another public facing organisation.
- Significant improvement experience at a senior level, with a track record of delivery.
- Demonstrable NHS or relevant voluntary sector experience and knowledge.
- Extensive experience of service redesign and development.
- Demonstrable experience of effectively achieving targets on a regular basis.
- A proven success in business planning and in the development and effective implementation of complex strategic plans.
- A proven record in successful leadership of complex change while also developing and maintaining high standards of quality.
- Quality focused with and innovative approach and the ability to solve complex problems.
- Experience of leadership within a similar or relevant role.
- Experience of facilitating small and large groups.
Skills and Knowledge
Essential
- Knowledge and understanding of patient / carer involvement and engagement in QI and re-design projects.
- Highly developed communication skills ranging from informal 1:1 discussions, formal presentations covering both oral and written skills.
- Ability to work with and through others.
- Verbal reasoning skills.
- Commitment to self-development with ability to demonstrate in-depth knowledge of current thinking and policy affecting the health and public sector.
- IT literate.
- Evidence of political awareness and sensitivity to the high profile of the Directorate and the Trust.
Desirable
- A clear understanding of the components of Clinical Governance and how these contribute to an integrated and quality driven service.
Other Requirements
Essential
- Demonstrate a commitment to professional development of self and others.
- Knowledge of equalities issues and strong commitment to the promotion of equality in employment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
North Central London Cancer Alliance, UCLH
47 Wimpole Street
London
W1G 8SE
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
