Job summary
A new and exciting opportunity has arisen within the Women's Health Division for a highly motivated, enthusiastic, and vibrant individual to join our management team.
We are looking for a full time Service Manager who will support the London Complex Mesh Centre team in the day-to-day delivery of outpatient and surgical services to ensure there is high quality patient care for the patients within the service.
Main duties of the job
The Service Manager for Complex Mesh reports to the Deputy General Manager and leads the administrative teams. The post-holder has the following responsibilities:
- Responsible for the day-to-day operational management and quality improvement of the Complex mesh service.
- Provide line management support to the LCMC MDT Coordinator and the LCMC Admin Team Leader, who in turn supports the two Admin Coordinators.
- Support clinical teams to resolve any operational issues which arise, including but not limited to problems involving theatre operating lists, staffing, outpatient clinic cover, equipment, and patient-related queries.
- Accountability for the performance of the admin team, which includes booking of all new and follow-up appointments, clinical and MDT outcomes, plus ensuring clinic slots are fully utilised correctly and are of the right modality (e.g. face-to-face vs telephone).
- Supporting the delivery of performance targets including activity performance such as RTT and workforce, and others as applicable.
- Managing and developing inpatient and outpatient pathways alongside the wider MDT to ensure continuous improvement, taking a lead to implement improvements with the support of the Deputy General Manager.
- Working closely with the relevant Clinical Lead(s) to provide strategic direction and leadership to ensure services continue to improve and develop.
About us
UCLH is one of a limited number of specialist centres commissioned by NHSE to treat women experiencing pelvic mesh complications. The centre is commissioned to treat patients living in London and the South-East of England. The successful candidate will be joining a busy and fast paced service and will have the opportunity to work with a range of multidisciplinary staff, both clinical and operational, from different departments within the Trust. The service has a wide MDT including, but not limited to:
- Urogynaecology surgeons
- Urological surgeons
- Colorectal surgeons
- Psychology
- Pain management specialists
- Physiotherapists
- Specialist nursing
The successful applicant will be self-motivated, have excellent interpersonal skills and be patient focused.
Job description
Job responsibilities
Please see below for summary of key areas of job description, the attached job description has more detail.
- People Management
- Financial Management
- Strategic Management and Service Redesign
- Electronic Health Record System (EHRS)
- Communication and Relationship Skills
- Access Targets
Job description
Job responsibilities
Please see below for summary of key areas of job description, the attached job description has more detail.
- People Management
- Financial Management
- Strategic Management and Service Redesign
- Electronic Health Record System (EHRS)
- Communication and Relationship Skills
- Access Targets
Person Specification
Knowledge & Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent.
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality.
Skills & Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- Excellent IT skills
- Evidence of political awareness and sensitivity to the high profile of the Trust
Other requirements, including:
Essential
- Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Person Specification
Knowledge & Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent.
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality.
Skills & Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- Excellent IT skills
- Evidence of political awareness and sensitivity to the high profile of the Trust
Other requirements, including:
Essential
- Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
