London Ambulance Service NHS Trust

General Manager Clinical Assessment Service IUC

The closing date is 17 September 2025

Job summary

We are looking for an experienced track record proven healthcare leader ready to shape the future of urgent and emergency care services? This is a post suitable for a dynamic and visionary General Manager to lead the Clinical Assessment Service (CAS) within our Integrated Urgent Care (IUC).

This is a pivotal senior leadership position, responsible for the strategic development and operational delivery of our innovative Emergency and Urgent Clinical Assessment Services. You will play a key role in enhancing clinical quality, driving patient safety initiatives, and developing cutting-edge models of care such as 'Hear and Treat' and 'Consult and Complete'.

Working closely with senior managers across Integrated Patient Care Directorate and key internal stakeholders, including the Clinical Directorate and Governance teams, you'll champion service transformation while maintaining excellence in clinical triage and integrated urgent care delivery. You will also lead and support a high-performing team of Senior Clinical Navigators and play a vital role in system-wide collaboration with other care providers to ensure consistent, patient-centred care.

Key responsibilities include:

Strategic leadership of the CAS business and development strategy
Enhancing service performance and clinical outcomes across urgent care pathways
Developing effective partnerships with Primary, Acute and community providers
Managing a budget and delivering value through innovatio

Main duties of the job

The General Manager CAS is a senior leadership role within the Integrated Urgent Care (IUC) being accountable for leading, developing and delivering the Clinical Assessment Service Business and Development Strategy; managing clinical quality, innovation and patient safety initiatives for incoming call demand delivered directly through the Emergency & Urgent Clinical Assessment Services and staff by:

Establishing and maintaining the framework for clinically safe triage within IUC; developing and implementing plans for improving service delivery within IUC

Leading and developing new Emergency and Urgent Care services throughout IUC;

Developing and leading the planning and delivery of future models of service delivery based on national best practice and collaborating with IUC' senior managers and key internal LAS stakeholders - notably the Clinical Directorate and Corporate Governance and Risk Leads;

Developing relationships and collaborating with other Emergency and Urgent Care providers, Primary and Acute Trusts for service delivery, capacity planning and service development, sharing and developing current best practices;

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Date posted

03 September 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£70,396 to £80,837 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

308-LAS111-0273

Job locations

Barking Maritime House Contact Centre (IUC)

Maritime House, Linton Road

Barking

IG118EG

Job description

Job responsibilities

Please refer to Job Description attached for further information and main duties for the role detailed

Job description

Job responsibilities

Please refer to Job Description attached for further information and main duties for the role detailed

Person Specification

Written and Through Interview

Essential

Professional clinical registration (e.g. NMC, HCPC, GMC) - desirable but not always essential, depending on role emphasis.
Substantial senior management experience in urgent care, emergency services, or a similarly complex healthcare setting.
Proven Experience in Leading and developing strategic healthcare services
Proven Experience in Performance and quality improvement across multidisciplinary teams
Proven Experience in Managing large operational teams in a 24/7 healthcare environment
Excellent communication and influencing skills - with internal teams, external providers, and public stakeholders

Desirable

Involvement in national-level urgent care initiatives or service pilots.
Evidence of continuous professional development
Experience working at regional/system leadership level.

Person Specification

Written and Through Interview

Essential

Professional clinical registration (e.g. NMC, HCPC, GMC) - desirable but not always essential, depending on role emphasis.
Substantial senior management experience in urgent care, emergency services, or a similarly complex healthcare setting.
Proven Experience in Leading and developing strategic healthcare services
Proven Experience in Performance and quality improvement across multidisciplinary teams
Proven Experience in Managing large operational teams in a 24/7 healthcare environment
Excellent communication and influencing skills - with internal teams, external providers, and public stakeholders

Desirable

Involvement in national-level urgent care initiatives or service pilots.
Evidence of continuous professional development
Experience working at regional/system leadership level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Barking Maritime House Contact Centre (IUC)

Maritime House, Linton Road

Barking

IG118EG

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Barking Maritime House Contact Centre (IUC)

Maritime House, Linton Road

Barking

IG118EG

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)