Job summary
Are you a driven and dynamic Telecomms professional looking to move into a role where you can make a difference? As the successful candidate, you will be involved in providing third line technical expertise and guidance within the voice/telephony support team. You will be the SME for key technologies within our core telephony infrastructure, ensuring delivery, implementation and support of the voice platforms are met across the organisation. This role is suited to an experienced and highly skilled Avaya telephony engineer working with current Avaya architecture and other industry standard telephony experience.
Are you a team player that can make a positive difference in supporting critical telephony and voice infrastructure ?
As a voice engineer you will be responsible for resolving technical issues and problems via the service management ticketing system. You will have experience of working with a variety of Avaya technologies. You should have excellent focus to detail and a methodical approach to solving complex issues and problems. You will possess an excellent knowledge of Avaya Aura and IP Office products, how they operate and how to troubleshoot any issues that may arise.
Desirable skills are knowledge and experience of voice recording, call logging systems and of radio technologies.
Main duties of the job
You will be expected to have a strong background in managing, configuring and administering Avaya telephony equipment. This would include thorough experience working on an enterprise Avaya Aura CM10 call centre, including SMGR, AASM, AVP/ASP, ASBC, AES, AAMS, CMS, AADS, AAFD, Onex, SIP/ISDN media gateways and other peripheral infrastructure servers associated with current Avaya telephony. Voice recording experience is a requirement, preferably Redbox. A strong working knowledge of Avaya IPO is required also. The ability to interact and build bridges with other technology teams and operational staff is a distinct advantage..
About us
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job description
Job responsibilities
For further details of the job description and main responsibilities, please see attached job description.
Job description
Job responsibilities
For further details of the job description and main responsibilities, please see attached job description.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent in specialist IT related subject with additional specialist training and knowledge
- Professional IT qualifications i.e. Avaya ACA ACS, Cisco CCNP Voice or equivalent or significant experience working as a telecoms/voice engineer at this level
- Information Technology Infrastructure Library (ITIL) Foundation level qualified
Experience
Essential
- Extensive experience of Avaya and Cisco VOIP hardware installations and troubleshooting knowledge, particularly covering Avaya telephony switches, session border controllers, session managers, gateway routers, Cisco VOIP systems and voice recording platforms
- Call centre exposure in a highly intensive working area. Experience in troubleshooting telephony issues and problems and employing a number of proven techniques and tools to perform root cause analysis and implement permanent fixes and solutions
- Extensive experience of working in highly secure, controlled data centres, deploying and managing a variety of telephony servers and associated infrastructure
Knowledge and Skills
Essential
- Advanced knowledge of troubleshooting Microsoft Office Suite, Microsoft Teams etc
- An in-depth knowledge of troubleshooting Microsoft Operating systems including Windows
- Excellent verbal and written communication skills and the ability to communicate successfully with all levels of personnel
- Ability to maintain and administer systems critical to the provision of services to the LAS and the public in an end user environment
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent in specialist IT related subject with additional specialist training and knowledge
- Professional IT qualifications i.e. Avaya ACA ACS, Cisco CCNP Voice or equivalent or significant experience working as a telecoms/voice engineer at this level
- Information Technology Infrastructure Library (ITIL) Foundation level qualified
Experience
Essential
- Extensive experience of Avaya and Cisco VOIP hardware installations and troubleshooting knowledge, particularly covering Avaya telephony switches, session border controllers, session managers, gateway routers, Cisco VOIP systems and voice recording platforms
- Call centre exposure in a highly intensive working area. Experience in troubleshooting telephony issues and problems and employing a number of proven techniques and tools to perform root cause analysis and implement permanent fixes and solutions
- Extensive experience of working in highly secure, controlled data centres, deploying and managing a variety of telephony servers and associated infrastructure
Knowledge and Skills
Essential
- Advanced knowledge of troubleshooting Microsoft Office Suite, Microsoft Teams etc
- An in-depth knowledge of troubleshooting Microsoft Operating systems including Windows
- Excellent verbal and written communication skills and the ability to communicate successfully with all levels of personnel
- Ability to maintain and administer systems critical to the provision of services to the LAS and the public in an end user environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
