IM&T Support Enginner
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Job summary
The role is responsible for providing 1st and 2nd Line support across the Trust on both Hardware and Software.
The main office is HQ Waterloo but the successful candidate will need to visit other sites across London to carry out work.
Main duties of the job
- To assist in the development and implementation of office automation throughout the Service.
- Provide hardware and software support Service wide.
- To help users develop and identify their needs, provide guidance and advice on software/hardware products within the approved product set, according to the user's role within the trust.
- Our support system includes all end-user issued devices, such as, laptops, desktops, iPads, mobile phones, desk phones and interactive wallboards
- To staff the Service Desk, as required, providing a full software support service, acting as first and second level support for end user hardware problems and liaise with the (external) third level hardware maintainers.
- To act as first level onsite network support, including problem identification and necessary liaison with the (internal) second level teams.
- To facilitate timely and appropriate service user IT training.
- Maintain and administer systems critical to the provision of services to the Trust and the public.
About us
London Ambulance Service NHS Trust is the biggest and busiest emergency ambulance service in the UK with over 5,500 staff who work across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations.
As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital.
Details
Date posted
24 June 2024
Pay scheme
Agenda for change
Band
Band 6
Salary
£42,471 to £50,364 a year Per annum inc HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
308-CORP-2888
Job locations
HQ Waterloo
220 Waterloo Road
London
SE1 8SD
Employer details
Employer name
London Ambulance Service NHS Trust
Address
HQ Waterloo
220 Waterloo Road
London
SE1 8SD
Employer's website
https://www.londonambulance.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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