Trainee Emergency Call Handler - Waterloo/Newham
This job is now closed
Job summary
DO YOU THRIVE IN A HIGH PRESSURE ENVIRONMENT?
WANT TO BE THE FIRST PERSON SOMEONE SPEAKS TO WHEN THEY CALL 999?
BE THE VOICE TO REASSURE AND SUPPORT?
WOULD YOU LIKE TO DEVELOP YOUR CAREER WITH THE LONDON AMBULANCE SERVICE?
IF SO, YOU COULD MAKE A DIFFERENCE!
This is a vital role for the London Ambulance Service, receiving and taking charge of all incoming emergency calls. You are the first point of contact for our callers and patients, some of whom will be distressed, anxious or panicking. Using effective communication, interpersonal and persuasive skills, you will deal with all callers in a professional manner in order to obtain the required essential patient information.
Using the Medical Priority Dispatch System (MPDS), you will obtain an initial assessment of both the patient and the scene in an efficient manner. You will also be responsible for accurately recording essential patient information in a precise and timely manner.
This role is Band 3 rising to Band 4 on completion of 12 months service.
In your personal statement, please highlight your motivation to apply for the position as well as your experience and skills that you would bring to the organisation.
Please note: We will only review applications with a minimum word count of 150.Main duties of the job
You must be able to remain calm in an emergency. When people are panicking, your role is to be clear and assertive where required to ensure the caller remains focused. You will need to be able to follow a script and reassure the caller, but also to be firm where necessary about what they need to do.
Our staff are on the end of the line while new life is born into the world and we helped to deliver them. We provide support and reassuring words for someone alone with no one else to turn to. We stay on the line with those who are vulnerable having engaging conversations to find out more information. We are the voice that comforts those who have lost a family member and we are there, 24 hours a day, 7 days a week, 365 days a year.
Following a shift you will need to be able to switch off, which can be hard, especially after dealing with difficult calls. As part of a team, your colleagues are there for you and will help, support and enable you to realise the difference that you have made.
You will be required to attend a Typing, Audio Recall and Comprehension assessment if your application is longlisted. The scheduled assessment date is 8th July 2024. If successful at assessments, you will then be invited for an interview. Please find a list of our next available courses which is allocated on a first come first serve basis once you have successfully completed your pre employment checks:- 19th August 2024
- 9th September 2024
- 7th October 2024
About us
We are one of the world's busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city.
Working for us is an experience like no other, in a city like no other. Whatever your role you'll be helping people who need us the most.
Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.
We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.
What We Can Offer You
- Post-training salary of £32,450 p.a increasing to £35,240 p.a after 12 months of service*
- Training Salary of £27,129 p.a inc (Pro rata)
- Generous NHS Pension Scheme
- 27 days annual leave plus additional bank holiday leave allocated
- MPDS qualification (Nationally recognised triage system used in 45 countries)
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing
*Post-training salary will vary dependent on the number of unsocial hours worked.
Details
Date posted
24 June 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£32,450 to £35,240 a year pa inc *Actual salary will vary dependent on unsocial hrs worked
Contract
Permanent
Working pattern
Full-time
Reference number
308-EOC-0104
Job locations
Waterloo or Newham
London
SE1 8SD
Employer details
Employer name
London Ambulance Service NHS Trust
Address
Waterloo or Newham
London
SE1 8SD
Employer's website
https://www.londonambulance.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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