Stakeholder Communications Manager

London Ambulance Service NHS Trust

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Job summary

We have an exciting opportunity for a public affairs specialist to shape how the world's busiest ambulance service engages with its wide-reaching group of stakeholders.

London Ambulance Service's Stakeholder Communications Manager will play a leading role in creating and strengthening the Service's engagement with groups including Members of Parliament, our NHS partners and local authorities.

Holding an important role at the only NHS provider serving the whole of London, the post-holder will explore opportunities to secure support for the Trust and its impactful campaigns among stakeholders.

The Stakeholder Communications Manager will support the delivery of the Service's newly-launched five-year strategy, while working closely with our executive team and clinicians from across the Service to promote the Trust's work.

The post-holder will work as part of the Service's communications team, collaborating with and leading colleagues across all disciplines on long-term campaigns and fast-paced responsive work.

Main duties of the job

Manage and monitor relationships between London Ambulance Service and its stakeholders, working with the support of the Head of Stakeholder, Senior Stakeholder Communications Manager and Senior Stakeholder Communications Officer.
Identify and create opportunities to strengthen the engagement of stakeholders in London Ambulance Service's work and campaigns.
Support and advise the Service's senior management and executive team on stakeholder relations, delivering timely and thorough briefings and guidance as required.
Lead Parliamentary and policy monitoring, identifying appropriate sources, following the news agenda in a timely way and sharing information and recommendations for action to ensure senior managers are well informed.
Manage visits from stakeholders to London Ambulance Service sites, working closely with the executive team in the planning and organisation of visits from high-profile guests including MPs and ministers.
Ensure stakeholder requests for briefings on London Ambulance Service's work are delivered effectively and to deadline.
Deputise for the Head of Stakeholder and Senior Stakeholder Communications Manager when required.
Work in collaboration with colleagues across the communications team to support the delivery of events and capitalize on media opportunities.

About us

Manage and monitor relationships between London Ambulance Service and its stakeholders, working with the support of the Head of Stakeholder, Senior Stakeholder Communications Manager and Senior Stakeholder Communications Officer.
Identify and create opportunities to strengthen the engagement of stakeholders in London Ambulance Service's work and campaigns.
Support and advise the Service's senior management and executive team on stakeholder relations, delivering timely and thorough briefings and guidance as required.
Lead Parliamentary and policy monitoring, identifying appropriate sources, following the news agenda in a timely way and sharing information and recommendations for action to ensure senior managers are well informed.
Manage visits from stakeholders to London Ambulance Service sites, working closely with the executive team in the planning and organisation of visits from high-profile guests including MPs and ministers.
Ensure stakeholder requests for briefings on London Ambulance Service's work are delivered effectively and to deadline.
Deputise for the Head of Stakeholder and Senior Stakeholder Communications Manager when required.
Work in collaboration with colleagues across the communications team to support the delivery of events and capitalize on media opportunities.

Date posted

24 January 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£51,488 to £57,802 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

308-CORP-2782

Job locations

London Ambulance Service

220 Waterloo Road

London

SE1 8SD

Job description

Job responsibilities

The Stakeholder Communications Managers role is to generate, strengthen and sustain support and engagement in London Ambulance Services work among its stakeholders.

The Stakeholder Communications Manager is a public affairs specialist who delivers proactive and reactive stakeholder communications, monitors and updates the senior leadership team on stakeholder activity, and takes a leading role in forward planning to support the organisations corporate objectives. The post holder reports to the Senior Stakeholder Communications Manager.

The Stakeholder Communications Manager will proactively explore opportunities to secure support for the Trust and its campaigns among groups including our NHS partners, Members of Parliament and local authorities.

The post holder is part of the communications department and will support the successful delivery of all aspects the communications strategy. They are expected to work with senior managers and clinicians across the Service.

Job description

Job responsibilities

The Stakeholder Communications Managers role is to generate, strengthen and sustain support and engagement in London Ambulance Services work among its stakeholders.

Person Specification

Qualifications

Essential

Degree, equivalent professional qualifications, and/or demonstrable experience in a similar role or setting.
Postgraduate degree level (Masters level or above) qualification and/or equivalent experience or relevant training in e.g. stakeholder engagement/communications or similar.

Experience

Essential

Experience in a relevant setting: communications, stakeholder, public affairs or media as well as others.
Working in teams to influence external NHS (or similar other setting) systems leaders. Briefing internal and external stakeholders.
Supporting others to present controversial information to potentially challenging audiences while remaining calm and persuasive.

Knowledge and Skills

Essential

Excellent communication skills: processing complex and sensitive information and, working with others, to reframe this into messages and actions that fit within the corporate narrative for the organisation.
Some experience and understanding of operating in a political environment
Ability to analyse complex issues and problems, identify their potential impact and work with others to develop innovative and pragmatic solutions.

Person Specification

Qualifications

Essential

Degree, equivalent professional qualifications, and/or demonstrable experience in a similar role or setting.
Postgraduate degree level (Masters level or above) qualification and/or equivalent experience or relevant training in e.g. stakeholder engagement/communications or similar.

Experience

Essential

Experience in a relevant setting: communications, stakeholder, public affairs or media as well as others.
Working in teams to influence external NHS (or similar other setting) systems leaders. Briefing internal and external stakeholders.
Supporting others to present controversial information to potentially challenging audiences while remaining calm and persuasive.

Knowledge and Skills

Essential

Excellent communication skills: processing complex and sensitive information and, working with others, to reframe this into messages and actions that fit within the corporate narrative for the organisation.
Some experience and understanding of operating in a political environment
Ability to analyse complex issues and problems, identify their potential impact and work with others to develop innovative and pragmatic solutions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information