Job summary
The Business Engagement & Change (BE&C) Dept at The London Ambulance Service is looking for an experienced IT Project Manager to work within its Digital Portfolio. The BE&C Dept oversees and governs the Trust's delivery of digital transformation within Emergency & Urgent Care (999 & 111), Clinical, IM&T, Estates and Fleet services.
BE&C is a well-established team, consisting of Business Development, Business Analysis, Resource Management and IT Programme & Project Coordination. It operates as a trusted partner with all other London Ambulance Directorates and Depts. delivering efficient and effective value-for-money outcomes for the Trust.
You will be joining at a busy and exciting time for the Trust, as the team works to deliver a number of key Frontline Digitisation and Infrastructure projects, alongside programmes aimed at delivering an overall improvement in the operational suitability and efficiency of the Trust's estate.
Main duties of the job
The role sits within the Business Engagement & Change department, who are responsible for the delivery of all Trust Digital Programmes and Projects.
The IT Project Manager must have experience in identifying, planning, coordinating and evaluating a broad range of Information Management & Technology (IM&T) programmes and projects. This role will be responsible for taking the lead and the day-to-day management of the programme and project teams, acting as a specialist in IM&T programme and project management, maintaining thestandards and delivering the quality and consistency required to deliver critical services and ensuring alignment of IM&T programmes and projects with Trust objectives and other initiatives.Development and management of business cases and project budgets.
This role will require a good understanding of digital and technology services, preferably within the healthcare sector, and a proven track record in project and programme management.
About us
London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.
We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.
As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Job description
Job responsibilities
Key Result Areas & Performance Indicators
- To provide IM&T programme and project management, including overall benefit identification and measurement.
- To be a specialist in IM&T programme and project management matters.
- To deliver long term IM&T programme and projects which impact across the LAS including a broad range of complex changes in the models of infrastructure and service delivery and the delivery of new systems and services.
- Provide guidance and support to IM&T Senior Programme Manager, programme/project senior responsible officer (SRO), and executives in the delivery of IM&T programmes and projects and in support of the strategic direction of the Trust.
- Provide guidance and support to IM&T managers in the management and delivery of IM&T projects.
- Resolve issues and conflicts that arise within the IM&T programmes and between Trust programmes, thereby ensuring the integrity of the Trust programmes overall.
- Manage and work across multiple IM&T programmes and projects including to manage interdependencies.
- Apply the principles of PRINCE 2 and other recognised methodologies for projects
- Identify and analyse business objectives, translating them into programmes, projects and enablers required including service design and operational plans as required and with desired outcomes and benefits.
- Evaluate size, risk and cost of potential programmes and projects.
- Scope, initiate, plan, manage and monitor approved IM&T programmes and projects.
- Determine and recommend to programme and project boards, the most appropriate management approach, programme grouping and controls relevant to the programme / project.
- Create, develop and maintain benefit realisation plans for IM&T programmes, ensuring that they support business strategies and objectives.
- Monitor changes within programme scopes, re-assessing whether projects continue to meet the required objectives and whether programmes will realise business benefits.
- Assist programme SROs to prioritise and plan the sequencing of projects in their programmes and advise them of any potential issues that may adversely affect or threaten delivery or benefit realisation.
- Create, develop and manage project and programme plans ensuring that they:
- Support intended project and programme outcomes and benefits
- Are robustly maintained and communicated.
- Reflect the principles and requirements of Clinical Governance, Information Governance and relevant NHS Standards
- Incorporate effective stakeholder management and communication plans and specifically enable patient representation in projects and programmes.
- Are monitored for performance and progress against the desired benefits
- Autonomously manage (within tolerance) delivery, quality and budget progress, exceptions, conflicts, slippage, risks and issues, and initiate mitigating activities as necessary.
- Report to programme and project boards at predetermined periods and stage boundaries.
- Identify and escalate out of tolerance or significant issues to Executives or SROs and recommend action.
- Conduct closure and post implementation benefit evaluations to determine the success of programmes and projects.
- Maintain rigour in all project and programme management processes, documentation and configuration management.
- Liaise with other programme and project managers to ensure that work is neither overlooked nor duplicated.
- Facilitate project and programme board and other meetings in support of projects and programmes.
- This is not an exhaustive list of duties and responsibilities, and the postholder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager.
Personal Attributes
- Keep up-to-date with programme and project management methodologies and with relevant current and emerging technologies.
- Ensure IM&T programme and project management policies, processes and practice reflect changes to Government and industry best practice and policies.
- Be responsible for the implementation of new policies or changes to existing policies across the IM&T directorate which are impacted by the project or programme you are working on. Lead on the service development initiative which may impact on how the departments function and lead on the staff consultation in collaboration with the Head of Department.
- Initiate research where appropriate to establish the technical design and/or functional specification requirements for project work.
- Conduct complex audits at key decision points, using formal research methodology, for all projects within programmes, particularly in respect to realisation of benefits.
- There is a requirement to concentrate when creating reports such as project reports or risk and issue logs. There may be a requirement for occasional prolonged concentration when creating documents such as business cases or escalated board reports which may take many days/weeks to complete.
- Undertake mandatory and statutory training as required by Trust policy.
- Contribute and commit to undertaking an annual development review/appraisals.
- Undertake personal development as identified in the Personal Development Plan (PDP).
Operational Delivery
- Provide visibility of IM&T programmes and projects including their progress and success and their contribution to Trust objectives and goals.
- Identify and align benefits and manage interdependencies between IM&T programmes and projects and other Trust change programmes and major projects.
- Actively engage with all areas of the Trust to identify and scope IM&T involvement in other projects and programmes.
- Be responsible for the overall development, management, configuration and updating of IM&T project and programme documentation.
- Ensure the application of change and configuration control is to the highest standards.
- Ensure the issue and control of documents containing highly sensitive and clinical information is appropriate and robust.
Quality Care & Governance
- Be an advocate for and assist in the governance of IM&T programmes and projects using the PRINCE 2 and/or other recognised methodologies, as appropriate to their size, scope and risk.
- Assist in the development and implementation of policies and procedures used to deliver IM&T Project and Programme management.
- Maintain the standards and deliver the required quality and consistency of SA&P programme and project management, monitoring and delivery.
- Have responsibility for securing resources to ensure IM&T programmes and projects are delivered efficiently and effectively.
- Ensure lessons are learned from programme and project implementation and disseminate these to appropriate people in the organisation.
- Provide mutual support of other IM&T project managers, including knowledge sharing with colleagues.
- Be responsible for analysing, manipulating and interpreting highly complex information from a variety of internal sources whilst supplementing this with information from external sources to aid in the planning of multi-stranded programmes and projects.
- To use in depth knowledge and programmes and projects management expertise to identify issues, trends and exceptions, to solve problems, provide advice, draw conclusions, make recommendations and make proposals where there may not be any precedents or obvious solutions, to influence changes in Trust programmes and policies.
- To provide support for managers and other users in the interpretation and analysis of complex information, particularly where information is controversial or where different components of that information may conflict.
Stakeholder Relationships
- Effectively communicate with all levels of internal and external stakeholders using techniques appropriate to the audience.
- Develop lasting relationships with partner organisations, suppliers and other Trust staff to deliver benefits and project deliverables.
- Develop credibility within the Trust in order to influence and affect change in executive, operational and administrative arenas.
- Present, interpret and explain complex information including visions and plans, to a range of audiences (from individuals to large groups) to influence understanding and promote change.
- Use tact, influencing and diplomacy skills to aid in communication and discussion with stakeholders, particularly where information is contrary to their assumptions or expectations.
- Negotiate effectively with project or programme stakeholders.
- Promote and be an advocate for project or programme matters, changes and benefits.
- Provide training and support for managers in programme and project management and to Trust staff on systems and services implemented.
People Management
- Provide day-to-day management of staff including the management of attendance, and performance.
- Identify project staffing requirements then recruit and select programme and project team using agencies and internal resources then allocate them to the necessary project based on their strengths, experiences and expertise.
- Ensure that the induction, training and development needs of allocated staff are identified and addressed and contribute generally to the development of a culture of lifelong learning in the Trust.
- Promote and develop positive working relationships with all programme team staff.
Resource/Financial Management
- As a budget holder, be responsible for the budget of multiple IM&T programme and projects, delivering initiatives across the Trust.
- Identify budget requirements for each programme and its constituent projects.
- Develop business cases to secure funding for new IM&T projects and programmes, and provide guidance and assist with the development of other Trust business cases.
Job description
Job responsibilities
Key Result Areas & Performance Indicators
- To provide IM&T programme and project management, including overall benefit identification and measurement.
- To be a specialist in IM&T programme and project management matters.
- To deliver long term IM&T programme and projects which impact across the LAS including a broad range of complex changes in the models of infrastructure and service delivery and the delivery of new systems and services.
- Provide guidance and support to IM&T Senior Programme Manager, programme/project senior responsible officer (SRO), and executives in the delivery of IM&T programmes and projects and in support of the strategic direction of the Trust.
- Provide guidance and support to IM&T managers in the management and delivery of IM&T projects.
- Resolve issues and conflicts that arise within the IM&T programmes and between Trust programmes, thereby ensuring the integrity of the Trust programmes overall.
- Manage and work across multiple IM&T programmes and projects including to manage interdependencies.
- Apply the principles of PRINCE 2 and other recognised methodologies for projects
- Identify and analyse business objectives, translating them into programmes, projects and enablers required including service design and operational plans as required and with desired outcomes and benefits.
- Evaluate size, risk and cost of potential programmes and projects.
- Scope, initiate, plan, manage and monitor approved IM&T programmes and projects.
- Determine and recommend to programme and project boards, the most appropriate management approach, programme grouping and controls relevant to the programme / project.
- Create, develop and maintain benefit realisation plans for IM&T programmes, ensuring that they support business strategies and objectives.
- Monitor changes within programme scopes, re-assessing whether projects continue to meet the required objectives and whether programmes will realise business benefits.
- Assist programme SROs to prioritise and plan the sequencing of projects in their programmes and advise them of any potential issues that may adversely affect or threaten delivery or benefit realisation.
- Create, develop and manage project and programme plans ensuring that they:
- Support intended project and programme outcomes and benefits
- Are robustly maintained and communicated.
- Reflect the principles and requirements of Clinical Governance, Information Governance and relevant NHS Standards
- Incorporate effective stakeholder management and communication plans and specifically enable patient representation in projects and programmes.
- Are monitored for performance and progress against the desired benefits
- Autonomously manage (within tolerance) delivery, quality and budget progress, exceptions, conflicts, slippage, risks and issues, and initiate mitigating activities as necessary.
- Report to programme and project boards at predetermined periods and stage boundaries.
- Identify and escalate out of tolerance or significant issues to Executives or SROs and recommend action.
- Conduct closure and post implementation benefit evaluations to determine the success of programmes and projects.
- Maintain rigour in all project and programme management processes, documentation and configuration management.
- Liaise with other programme and project managers to ensure that work is neither overlooked nor duplicated.
- Facilitate project and programme board and other meetings in support of projects and programmes.
- This is not an exhaustive list of duties and responsibilities, and the postholder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager.
Personal Attributes
- Keep up-to-date with programme and project management methodologies and with relevant current and emerging technologies.
- Ensure IM&T programme and project management policies, processes and practice reflect changes to Government and industry best practice and policies.
- Be responsible for the implementation of new policies or changes to existing policies across the IM&T directorate which are impacted by the project or programme you are working on. Lead on the service development initiative which may impact on how the departments function and lead on the staff consultation in collaboration with the Head of Department.
- Initiate research where appropriate to establish the technical design and/or functional specification requirements for project work.
- Conduct complex audits at key decision points, using formal research methodology, for all projects within programmes, particularly in respect to realisation of benefits.
- There is a requirement to concentrate when creating reports such as project reports or risk and issue logs. There may be a requirement for occasional prolonged concentration when creating documents such as business cases or escalated board reports which may take many days/weeks to complete.
- Undertake mandatory and statutory training as required by Trust policy.
- Contribute and commit to undertaking an annual development review/appraisals.
- Undertake personal development as identified in the Personal Development Plan (PDP).
Operational Delivery
- Provide visibility of IM&T programmes and projects including their progress and success and their contribution to Trust objectives and goals.
- Identify and align benefits and manage interdependencies between IM&T programmes and projects and other Trust change programmes and major projects.
- Actively engage with all areas of the Trust to identify and scope IM&T involvement in other projects and programmes.
- Be responsible for the overall development, management, configuration and updating of IM&T project and programme documentation.
- Ensure the application of change and configuration control is to the highest standards.
- Ensure the issue and control of documents containing highly sensitive and clinical information is appropriate and robust.
Quality Care & Governance
- Be an advocate for and assist in the governance of IM&T programmes and projects using the PRINCE 2 and/or other recognised methodologies, as appropriate to their size, scope and risk.
- Assist in the development and implementation of policies and procedures used to deliver IM&T Project and Programme management.
- Maintain the standards and deliver the required quality and consistency of SA&P programme and project management, monitoring and delivery.
- Have responsibility for securing resources to ensure IM&T programmes and projects are delivered efficiently and effectively.
- Ensure lessons are learned from programme and project implementation and disseminate these to appropriate people in the organisation.
- Provide mutual support of other IM&T project managers, including knowledge sharing with colleagues.
- Be responsible for analysing, manipulating and interpreting highly complex information from a variety of internal sources whilst supplementing this with information from external sources to aid in the planning of multi-stranded programmes and projects.
- To use in depth knowledge and programmes and projects management expertise to identify issues, trends and exceptions, to solve problems, provide advice, draw conclusions, make recommendations and make proposals where there may not be any precedents or obvious solutions, to influence changes in Trust programmes and policies.
- To provide support for managers and other users in the interpretation and analysis of complex information, particularly where information is controversial or where different components of that information may conflict.
Stakeholder Relationships
- Effectively communicate with all levels of internal and external stakeholders using techniques appropriate to the audience.
- Develop lasting relationships with partner organisations, suppliers and other Trust staff to deliver benefits and project deliverables.
- Develop credibility within the Trust in order to influence and affect change in executive, operational and administrative arenas.
- Present, interpret and explain complex information including visions and plans, to a range of audiences (from individuals to large groups) to influence understanding and promote change.
- Use tact, influencing and diplomacy skills to aid in communication and discussion with stakeholders, particularly where information is contrary to their assumptions or expectations.
- Negotiate effectively with project or programme stakeholders.
- Promote and be an advocate for project or programme matters, changes and benefits.
- Provide training and support for managers in programme and project management and to Trust staff on systems and services implemented.
People Management
- Provide day-to-day management of staff including the management of attendance, and performance.
- Identify project staffing requirements then recruit and select programme and project team using agencies and internal resources then allocate them to the necessary project based on their strengths, experiences and expertise.
- Ensure that the induction, training and development needs of allocated staff are identified and addressed and contribute generally to the development of a culture of lifelong learning in the Trust.
- Promote and develop positive working relationships with all programme team staff.
Resource/Financial Management
- As a budget holder, be responsible for the budget of multiple IM&T programme and projects, delivering initiatives across the Trust.
- Identify budget requirements for each programme and its constituent projects.
- Develop business cases to secure funding for new IM&T projects and programmes, and provide guidance and assist with the development of other Trust business cases.
Person Specification
Qualifications
Essential
- Master's Degree or degree level with post graduate business or programme / project management qualifications in a related subject or equivalent extensive experience and expertise in a senior management role encompassing either programme or project
- A minimum of Prince 2 Foundation (or equivalent) qualification
Experience
Essential
- Experience
- Formal programme/project management process methodology
Knowledge and Skills
Essential
- Extensive knowledge of project management methodology PRINCE 2
- Knowledge of a range of modern software technologies
Person Specification
Qualifications
Essential
- Master's Degree or degree level with post graduate business or programme / project management qualifications in a related subject or equivalent extensive experience and expertise in a senior management role encompassing either programme or project
- A minimum of Prince 2 Foundation (or equivalent) qualification
Experience
Essential
- Experience
- Formal programme/project management process methodology
Knowledge and Skills
Essential
- Extensive knowledge of project management methodology PRINCE 2
- Knowledge of a range of modern software technologies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
