London Ambulance Service NHS Trust

IM&T End User Computing Technical Specialist

This job is now closed

Job summary

This is an exciting new opportunity to be part of a growing team in a London-wide Trust. The role combines project and BAU activities so will be a fantastic opportunity to develop your skills and career.

You will be given the opportunity to create innovative technical solutions, interacting across the Trust, whilst working closely with IM&T support teams. You will be responsible for playing a key role in simplifying, standardising and automating our end user devices. Due to this you will need to be proactive with a 'can-do' attitude.

The role entails specialist end user IT support for staff throughout the Trust, acting as an escalation point to assist 1st and 2nd line support staff as well as providing technical steer to the EUC team in the area of modern device management. You will be managing over 3000 windows endpoints and 6000 ios/ android devices and performing the investigation and resolution of complex operational incidents, recurring incidents and problems.

Establishing and applying standards for hardware and software. Creating, deploying and maintaining standards, systems and build images.

If you're looking for a role offering the chance for creativity, innovation, fast paced and you enjoy a challenge, join us and make a difference.

Main duties of the job

To provide 3rd line support, technical expertise and knowledge within the End User Computing (EUC) team to ensure staff throughout the Trust both on-site and remote receive the highest quality experience for their workplace services.
Act as an escalation point to assist 1st, 2nd line and EUC support staff as necessary.
Perform the investigation and resolution of complex operational incidents, recurring incidents and problems relating to the End User Computing Services.
Protect LAS systems and applications against cyber-attacks by remediating Zero day exploits, threats and vulnerabilities immediately and out of hours as required.
Proactively research and respond to all LAS end user device vulnerabilities in line with IM&T security policies.
Perform changes as required in alignment with the Change Management Process.
Perform project work as required acting as subject matter expert for End User Computing.
Establish and apply standards for hardware and software provisioning.
Create, deploy and maintain endpoint configurations, build images using industry standard technologies

About us

London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We cover an area of 620 sq. miles, serving one of the world's most dynamic and diverse cities. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service.

End User Computing is a pragmatic, tight knit and collaborative team. In line with our strategic goals and fast paced technology, the team has gone through major change and this newly created role will play a key part in delivering IM&T Directorate objectives.

You will, therefore, have the opportunity to join the team at an exciting time of growth and to gain experience of being involved in a varied portfolio. If you're a passionate Mobile Device Management and End User Computing Specialist who is looking for a new challenge and a team that can provide a high level of mentoring and support, this is the perfect opportunity for you.

Key Benefits

Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with agenda for change (NHS terms and conditions)
Access to wellbeing services including occupational health and counselling
Access to NHS Pension scheme
Needs based training
Salary sacrifice cycle-to-work scheme
Interest-free travel season ticket loan

Date posted

11 September 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£51,488 to £57,802 a year Per annum Inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

308-CORP-2672

Job locations

Waterloo - HQ

220 Waterloo Road

London

SE1 8SD

Job description

Job responsibilities

Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Priority will be given to staff at risk candidates.

We reserve the right to close the application window early if we receive a high volume of suitable applications.

Please see the Job Description for further details.

Job description

Job responsibilities

Priority will be given to staff at risk candidates.

We reserve the right to close the application window early if we receive a high volume of suitable applications.

Please see the Job Description for further details.

Person Specification

Qualifications, Accreditations, Education

Essential

Degree in IT related subjects or equivalent experience
GCSE Mathematics and English Language
Formal Industry certification e.g. Modern Desktop Administrator, Microsoft 365 Administrator, ITIL, or successfully obtained within the first 9 months of employment or demonstrable equivalent experience.

Experience

Essential

Extensive specialist end user support experience, knowledge and use of Active Directory, Group Policy creation and management in a work / business environment
Extensive experience and knowledge of Windows operating systems and lifecycle, end user hardware, software and tooling products i.e. SCCM, MDT, Office 365 admin tools. OS build creation and deployment using SCCM Task Sequence and the creation and management of distribution points
Previous experience within a Service Management environment
Extensive 3rd line support and root cause analysis, experience in Windows 10, Intune, SCCM and O365
Substantial knowledge and understanding of emerging endpoint management solutions such as Windows Autopilot, Microsoft Endpoint Manager and a strong passion for EUC technology and lifecycles in a work / business environment

Desirable

Experience in the management and provisioning of Windows devices via modern cloud methods such as Windows Autopilot and Microsoft Endpoint Manager (MEMCM). Experience working with iPads, Tablets, Smartphones, VDI (Windows Virtual Desktop), VPN (Cisco), Wi-Fi, DSL, BYOD

Knowledge

Essential

Excellent working knowledge of Microsoft tools Office, Visio and Project
Advanced keyboard skills

Person Specification

Qualifications, Accreditations, Education

Essential

Degree in IT related subjects or equivalent experience
GCSE Mathematics and English Language
Formal Industry certification e.g. Modern Desktop Administrator, Microsoft 365 Administrator, ITIL, or successfully obtained within the first 9 months of employment or demonstrable equivalent experience.

Experience

Essential

Extensive specialist end user support experience, knowledge and use of Active Directory, Group Policy creation and management in a work / business environment
Extensive experience and knowledge of Windows operating systems and lifecycle, end user hardware, software and tooling products i.e. SCCM, MDT, Office 365 admin tools. OS build creation and deployment using SCCM Task Sequence and the creation and management of distribution points
Previous experience within a Service Management environment
Extensive 3rd line support and root cause analysis, experience in Windows 10, Intune, SCCM and O365
Substantial knowledge and understanding of emerging endpoint management solutions such as Windows Autopilot, Microsoft Endpoint Manager and a strong passion for EUC technology and lifecycles in a work / business environment

Desirable

Experience in the management and provisioning of Windows devices via modern cloud methods such as Windows Autopilot and Microsoft Endpoint Manager (MEMCM). Experience working with iPads, Tablets, Smartphones, VDI (Windows Virtual Desktop), VPN (Cisco), Wi-Fi, DSL, BYOD

Knowledge

Essential

Excellent working knowledge of Microsoft tools Office, Visio and Project
Advanced keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Waterloo - HQ

220 Waterloo Road

London

SE1 8SD

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Waterloo - HQ

220 Waterloo Road

London

SE1 8SD

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)