Job summary
The Deputy Director of Operations role within our integrated care services will occupy a leadership role shaping and driving urgent care services across London. They will work with the LAS Trust Board, senior managers and external partners to develop a new five year strategy for the Trust that responds to changes in the health and care environment and develop this into a sustained transformation programme to meet the needs of patients.
The role involves close working with the five new statutory integrated care systems of which the LAS forms a key part, including their integrated care boards, hospital trusts, local authorities and primary care networks. This role provides the platform for making a significant contribution to one of the highest profile organisations in the NHS.
Main duties of the job
Our team works collaboratively leading on the development and execution of the Trust's long term organisational strategy and the underpinning strategies and plans.
We lead on transforming services, supporting the LAS to continue to improve care for patients and provides unity of purpose both internally and externally.
We coordinate and oversee the production of the LAS business plan, giving a clear set of priorities for the year
We also lead the development of strategic partnerships - across all regional and systems partners to ensure strategic alignment, solve common problems and create improved models of care for Londoners.
This is a great team where positive attitude and unique skills and strengths help the team achieve a shared goal in the most effective and efficient way. Team members pull together to find creative solutions to issues and take initiative to achieve results.
The post will benefit from flexible working and annual leave entitlement starting at 27 days a year plus bank holidays.
This vacancy will suit an experienced strategic thinker with significant experience of leading and delivering transformational change programmes and looking to play a key leadership role in shaping urgent and emergency care across London.
About us
Our team works collaboratively leading on the development and execution of the Trust's long term organisational strategy and the underpinning strategies and plans.
We lead on transforming services, supporting the LAS to continue to improve care for patients and provides unity of purpose both internally and externally.
We coordinate and oversee the production of the LAS business plan, giving a clear set of priorities for the year
We also lead the development of strategic partnerships - across all regional and systems partners to ensure strategic alignment, solve common problems and create improved models of care for Londoners.
This is a great team where positive attitude and unique skills and strengths help the team achieve a shared goal in the most effective and efficient way. Team members pull together to find creative solutions to issues and take initiative to achieve results.
The post will benefit from flexible working and annual leave entitlement starting at 27 days a year plus bank holidays.
This vacancy will suit an experienced strategic thinker with significant experience of leading and delivering transformational change programmes and looking to play a key leadership role in shaping urgent and emergency care across London.
Job description
Job responsibilities
As a member of the Integrated & Emergency Care Directorate (IUEC) senior leadership team to be accountable for:
Providing the multi-disciplinary clinical workforce capacity and capability to successfully deliver telephone clinical assessment to quality, financial and contractual targets across IUEC services.
Delivering the effective and timely deployment of appropriate IUEC resources within capacity constraints working with partner providers holding them to account to provide resource with the same exacting standards as the LAS;
Delivering day-to-day excellent high quality interface management with clinical and non-clinical departments ensuring patients are guided to the appropriate care by configuring resources, achieving the required contractual targets and (in turn) holding individuals and teams accountable for delivering their KPIs and objectives;
Responsible for adherence to agreed clinical standards, protocol and safe practice in the delivery of clinical practice including information governance, prescribing and medico legal requirements and clinical workforce recruitment, management and training compliance;
Representing the Director of IUEC when required; being the public face of the LAS and enhancing the reputation and profile of the Service; Making the most effective decisions, often in real time, on behalf of the LAS that affect patient care, the public, staff and the Service using well-informed judgement in collaboration with a range of stakeholders;
Working with internal and external stakeholders in relation to performance and service delivery to proactively deliver appropriate responses to meet the challenges and needs of patients; Responsible for creating and delivering operational action plans associated with performance and being the single point of contact for external parties for allocated areas of service;
Making and being accountable for decisions on behalf of the Trust at strategic level requiring working an On Call out of hours rota, covering days, nights and weekends;
Job description
Job responsibilities
As a member of the Integrated & Emergency Care Directorate (IUEC) senior leadership team to be accountable for:
Providing the multi-disciplinary clinical workforce capacity and capability to successfully deliver telephone clinical assessment to quality, financial and contractual targets across IUEC services.
Delivering the effective and timely deployment of appropriate IUEC resources within capacity constraints working with partner providers holding them to account to provide resource with the same exacting standards as the LAS;
Delivering day-to-day excellent high quality interface management with clinical and non-clinical departments ensuring patients are guided to the appropriate care by configuring resources, achieving the required contractual targets and (in turn) holding individuals and teams accountable for delivering their KPIs and objectives;
Responsible for adherence to agreed clinical standards, protocol and safe practice in the delivery of clinical practice including information governance, prescribing and medico legal requirements and clinical workforce recruitment, management and training compliance;
Representing the Director of IUEC when required; being the public face of the LAS and enhancing the reputation and profile of the Service; Making the most effective decisions, often in real time, on behalf of the LAS that affect patient care, the public, staff and the Service using well-informed judgement in collaboration with a range of stakeholders;
Working with internal and external stakeholders in relation to performance and service delivery to proactively deliver appropriate responses to meet the challenges and needs of patients; Responsible for creating and delivering operational action plans associated with performance and being the single point of contact for external parties for allocated areas of service;
Making and being accountable for decisions on behalf of the Trust at strategic level requiring working an On Call out of hours rota, covering days, nights and weekends;
Person Specification
Qualifications, Accreditations, Education
Essential
- Master's Degree, equivalent professional qualifications and/or substantial demonstrable experience in a similar role or setting with a clinical multi-disciplinary workforce
- In-depth professional knowledge in performance management, staff management, financial management and information systems acquired through training and experience over an extended period
- Full, clean, current driving licence
Experience
Essential
- Significant current senior management experience at the same or similar level of leadership of clinical service
- Setting and implementing corporate strategies to achieve an organisation's objectives and targets
- Delivering and improving operational performance at a senior level
- Devising and managing complex change programmes
- Experience of participating and influencing the design and roll-out of national service development, protocol or policy
- Leading high performance teams
- Investigating and chairing conduct and attendance hearings when the potential outcome may be dismissal
- Previous or current working in the NHS or in emergency/ urgent care service settings
- Experience as a senior manager within a multi-disciplinary clinical workforce with responsibility for delivery of a medical consultation (inc. prescribing) service
Knowledge and Skills
Essential
- Demonstrating continuous personal development including leadership, organisation development and change management
- Understanding of clinical service delivery, skill mix, standards, regulations and compliance
- Planning and prioritising conflicting demands and often unpredictable work patterns
- Creating a clear vision and translating strategies into operational plans
- Managing budgets c£50m plus
- Delivering services that demonstrate value for money and making economies where possible
- Receiving, interpreting and analysing complex data to increase understanding and inform decision making
- Presenting complex, sensitive or contentious information to internal and external groups and regulators
- Demonstrating experience of working under extreme pressure with the ability to use innovation and agility to ensure safe services are maintained
- Significant experience of operating within medicolegal regulations and compliance
- Ability to make and own high level decisions, often in complex, time critical situations
- Communicating orally and in writing in difficult and challenging situations, at times without prior notice and with limited time to prepare
Personal Abilities
Essential
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences
- Being accountable for results and actions and in turn, holding others to account
- Leading, inspiring, motivating, developing and managing teams of managers and staff c500+ people in the day-to-day and situations of: - intense operational pressure; - responsible for delivery of clinical safety process and procedures - distressing emotional circumstances; - response to pandemic incidents
Person Specification
Qualifications, Accreditations, Education
Essential
- Master's Degree, equivalent professional qualifications and/or substantial demonstrable experience in a similar role or setting with a clinical multi-disciplinary workforce
- In-depth professional knowledge in performance management, staff management, financial management and information systems acquired through training and experience over an extended period
- Full, clean, current driving licence
Experience
Essential
- Significant current senior management experience at the same or similar level of leadership of clinical service
- Setting and implementing corporate strategies to achieve an organisation's objectives and targets
- Delivering and improving operational performance at a senior level
- Devising and managing complex change programmes
- Experience of participating and influencing the design and roll-out of national service development, protocol or policy
- Leading high performance teams
- Investigating and chairing conduct and attendance hearings when the potential outcome may be dismissal
- Previous or current working in the NHS or in emergency/ urgent care service settings
- Experience as a senior manager within a multi-disciplinary clinical workforce with responsibility for delivery of a medical consultation (inc. prescribing) service
Knowledge and Skills
Essential
- Demonstrating continuous personal development including leadership, organisation development and change management
- Understanding of clinical service delivery, skill mix, standards, regulations and compliance
- Planning and prioritising conflicting demands and often unpredictable work patterns
- Creating a clear vision and translating strategies into operational plans
- Managing budgets c£50m plus
- Delivering services that demonstrate value for money and making economies where possible
- Receiving, interpreting and analysing complex data to increase understanding and inform decision making
- Presenting complex, sensitive or contentious information to internal and external groups and regulators
- Demonstrating experience of working under extreme pressure with the ability to use innovation and agility to ensure safe services are maintained
- Significant experience of operating within medicolegal regulations and compliance
- Ability to make and own high level decisions, often in complex, time critical situations
- Communicating orally and in writing in difficult and challenging situations, at times without prior notice and with limited time to prepare
Personal Abilities
Essential
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences
- Being accountable for results and actions and in turn, holding others to account
- Leading, inspiring, motivating, developing and managing teams of managers and staff c500+ people in the day-to-day and situations of: - intense operational pressure; - responsible for delivery of clinical safety process and procedures - distressing emotional circumstances; - response to pandemic incidents
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
