London Ambulance Service NHS Trust

Health Advisor 111 - Croydon

Information:

This job is now closed

Job summary

As a member of the Integrated Patient Care team, you will answer and take charge of all our incoming 111 calls. Utilising the NHS Pathways triage system, you will gain an initial assessment of both the patient and the situation in an efficient, reassuring manner.

Main duties of the job

Using excellent communication skills, you will assist and prioritise patients, supported by computer software to ensure and deliver a quality driven service to our callers. Providing advice or guidance under the direction or supervision of a health care professional, you will ensure appropriate support is given to our patients. In this role, you will also liaise with other agencies and healthcare providers and learn the necessary skills to manage the more challenging calls and situations.

About us

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Details

Date posted

30 April 2021

Pay scheme

Agenda for change

Band

Band 3

Salary

£23,521 to £24,926 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

308-LAS111-0166

Job locations

Southern House

Croydon

CR0 1XG


Job description

Job responsibilities

As a 111 Health Advisor you will have an excellent telephone manner and commensurate communication skills. With experience of dealing with the public over the phone, you will be able to follow and interpret policies and procedures and have the ability to work under pressure and remain calm.

With a minimum of five GCSEs, including English language, NVQ level 3 or equivalent you will be IT literate and enjoy working as part of a team.

In order to be licensed to use the NHS Pathways system you will be required to successfully complete a 5 week training course to provide you with the necessary skills and clinical knowledge.Please note the first three weeks are full time Monday Friday.

PLEASE NOTE: During the first four week training period, you will receive a trainee salary of £19,641 (including Outer London High Cost Area Supplement). This includes 75% of the pay band maximum of the fully qualified rate and 100% of the Outer London High Cost Area Supplement applicable.

After a 4-week training period, your starting salary will be £23,521 (including Outer London High Cost Area Supplement) rising to £24,926 (inclusive). This salary will be pro rata if your contracted hours are part-time. In addition to this, there will be an unsocial hours payment dependent on rota.

PLEASE NOTE: During your training period, you will receive a trainee salary of £19,641 (including Outer London High Cost Area Supplement). This includes 75% of the pay band maximum of the fully qualified rate and 100% of the Outer London High Cost Area Supplement applicable.

After your training period, your starting salary will be £23,521 (including Outer London High Cost Area Supplement) rising to £24,926 (inclusive). This salary will be pro rata if your contracted hours are part-time. In addition to this, there will be an unsocial hours payment dependent on rota.

Job description

Job responsibilities

As a 111 Health Advisor you will have an excellent telephone manner and commensurate communication skills. With experience of dealing with the public over the phone, you will be able to follow and interpret policies and procedures and have the ability to work under pressure and remain calm.

With a minimum of five GCSEs, including English language, NVQ level 3 or equivalent you will be IT literate and enjoy working as part of a team.

In order to be licensed to use the NHS Pathways system you will be required to successfully complete a 5 week training course to provide you with the necessary skills and clinical knowledge.Please note the first three weeks are full time Monday Friday.

PLEASE NOTE: During the first four week training period, you will receive a trainee salary of £19,641 (including Outer London High Cost Area Supplement). This includes 75% of the pay band maximum of the fully qualified rate and 100% of the Outer London High Cost Area Supplement applicable.

After a 4-week training period, your starting salary will be £23,521 (including Outer London High Cost Area Supplement) rising to £24,926 (inclusive). This salary will be pro rata if your contracted hours are part-time. In addition to this, there will be an unsocial hours payment dependent on rota.

PLEASE NOTE: During your training period, you will receive a trainee salary of £19,641 (including Outer London High Cost Area Supplement). This includes 75% of the pay band maximum of the fully qualified rate and 100% of the Outer London High Cost Area Supplement applicable.

After your training period, your starting salary will be £23,521 (including Outer London High Cost Area Supplement) rising to £24,926 (inclusive). This salary will be pro rata if your contracted hours are part-time. In addition to this, there will be an unsocial hours payment dependent on rota.

Person Specification

Experience/Ability

Essential

  • Experience of dealing with the public over the phone
  • Ability to use own initiative
  • Ability to follow and interpret policies and procedures
  • Ability to work under pressure and remain calm
Person Specification

Experience/Ability

Essential

  • Experience of dealing with the public over the phone
  • Ability to use own initiative
  • Ability to follow and interpret policies and procedures
  • Ability to work under pressure and remain calm

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Southern House

Croydon

CR0 1XG


Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Southern House

Croydon

CR0 1XG


Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Site Lead

Gina Robinson

virginia.robinson@nhs.net

Details

Date posted

30 April 2021

Pay scheme

Agenda for change

Band

Band 3

Salary

£23,521 to £24,926 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

308-LAS111-0166

Job locations

Southern House

Croydon

CR0 1XG


Supporting documents

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