Job summary
We are seeking a dynamic, well-organised, and pro-active medical secretary to work as part of the Integrated Learning Disabilities Service Administrative Team, providing comprehensive medical secretarial support to consultants and other clinical staff within the Integrated Learning Disabilities Service, hosted by the London Borough of Enfield. The postholder will be seconded to work in the London Borough of Enfield, within the Integrated Learning Disabilities Service.
You will need a working knowledge of all key IT systems, with an in-depth knowledge of MS Office. Excellent communication/organisational skills are required along with the ability to work quickly and efficiently on digital systems. You should possess excellent interpersonal and communication skills, a good eye for detail, and be a team player. This is a responsible post requiring a high degree of accuracy relating to inputting of patient and appointment details. You will be required to use your own initiative in all aspects of secretarial/clerical work to efficiently prioritise work and meet deadlines, as the service requires
The post involves communications with GP's, Consultants and other medical/support services, whilst still complying with policies on privacy and confidentiality. Therefore, the post holder must be organised, be able to work to strict targets, have excellent IT and customer care skills as well as being able to communicate at all levels
This is an office-based role.
Main duties of the job
Some of the core tasks:
- providing comprehensive medical secretarial support to the clinical learning disability service in a timely and efficient manner, meeting deadlines
- preparing medical letters and reports. This is completed using a digital system therefore you should be able to learn new systems quickly and efficiently.
- daily diary management for Consultants and Resident doctors
- booking of patients into clinic slots; booking interpreters and other support services, as required, to support clinical sessions.
- minuting Business/Team Meetings and any other relevant meeting
- General administrative functions and office tasks such as minute taking and confidence with office 365.
The role requires someone who is multi-skilled, with intermediate to advanced Microsoft Office suite skill set. Previous NHS experience in a learning disability or social care environment would be highly regarded.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.Our Five-Year Strategy:
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We will provide consistently high-quality care closer to home.
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With our partners in North London and each borough we will ensure equity of outcome for all
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We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
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We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details and requirements for this role.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details and requirements for this role.
Person Specification
Qualifications
Essential
- NVQ3 or equivalent or relevant practical experience
Desirable
- City & Guilds / AMSPAR medical administration diploma or equivalent medical secretary experience
Skills & abilities
Essential
- Excellent knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook
- Ability to work in a flexible and organised manner, to prioritise workloads and meet deadlines.
- Ability to communicate with people with learning disabilities, and with families/carers and professionals in relation to clients whilst maintaining client confidentiality.
- Ability to work on own initiative within the remit of the job description
- Ability to communicate effectively with clear, concise verbal and written communication skills.
- Ability to maintain confidentiality appropriately and understand the issues involved
- Keyboard skills to ensure accuracy, speed and optimum use of functions
Experience & Knowledge
Essential
- Minimum of 2 years office experience in an admin role with a wide variety of responsibilities including minute taking and medical terminology within various clinical specialties
- Working with Multidisciplinary teams
- Experience of dealing with members of the public both face to face and on the phone.
- Managing busy workload and conflicting priorities
- Handling confidential and sensitive information in accordance with the Data Protection Act
- Relevant Trust policies and procedures
Desirable
- A knowledge of health and social care provision for people with learning disabilities and autism.
Personal Qualities
Essential
- Positive attitude to people with learning disabilities and mental health difficulties
- Ability to understand and implement the Equal Opportunities policy at a level appropriate to the job
- Flexible and proactive approach to work
- Ability to work positively in a team.
- High degree of professionalism in approach
Desirable
- Experience of living/working with people with learning disabilities
Person Specification
Qualifications
Essential
- NVQ3 or equivalent or relevant practical experience
Desirable
- City & Guilds / AMSPAR medical administration diploma or equivalent medical secretary experience
Skills & abilities
Essential
- Excellent knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook
- Ability to work in a flexible and organised manner, to prioritise workloads and meet deadlines.
- Ability to communicate with people with learning disabilities, and with families/carers and professionals in relation to clients whilst maintaining client confidentiality.
- Ability to work on own initiative within the remit of the job description
- Ability to communicate effectively with clear, concise verbal and written communication skills.
- Ability to maintain confidentiality appropriately and understand the issues involved
- Keyboard skills to ensure accuracy, speed and optimum use of functions
Experience & Knowledge
Essential
- Minimum of 2 years office experience in an admin role with a wide variety of responsibilities including minute taking and medical terminology within various clinical specialties
- Working with Multidisciplinary teams
- Experience of dealing with members of the public both face to face and on the phone.
- Managing busy workload and conflicting priorities
- Handling confidential and sensitive information in accordance with the Data Protection Act
- Relevant Trust policies and procedures
Desirable
- A knowledge of health and social care provision for people with learning disabilities and autism.
Personal Qualities
Essential
- Positive attitude to people with learning disabilities and mental health difficulties
- Ability to understand and implement the Equal Opportunities policy at a level appropriate to the job
- Flexible and proactive approach to work
- Ability to work positively in a team.
- High degree of professionalism in approach
Desirable
- Experience of living/working with people with learning disabilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
