Data Quality Manager

Job description

Job responsibilities

To ensure and/or oversee accurate data extractions according to the set timetable.

To interrogate and manipulate large and complex data extracts in order to identify the root causes for any data anomalies or gaps, ie. user error, reporting error, etc.

To proactively identify any key gaps in the data capture systems that clinicians and managers are provided with and then work with the Information Team to scope, specify and build new system extracts to better meet service information and business intelligence needs.

To undertake complex ad-hoc data quality activities in areas defined by the Divisional Head of Business Management. This will involve managing potentially contradictory and complex wdata to ascertain a credible, easily understandable position on data quality and its impact. The post holder will be expected to present this information to internal audiences as necessary.

To aggregate information from multiple sources and across service areas.

To review guidance and identify ad hoc queries that may support the services financial or performance position linked to data quality such as unoutcomed activity, missing activity, etc.

To observe utmost rigour in the protection of patient-identifiable data, including continual improvement of filing practices and security techniques.

Ensuring that all reports produced meet specified validation and quality control requirements before they are published.

Ensuring that new reporting protocols, procedures and timetables are documented and existing protocols, procedures, timetables updated as appropriate to ensure business continuity.

Resolving in a helpful manner any routine queries in relation to the reports developed and escalating any system-related issues.

Take appropriate action to resolve any anomalies found within extracted data or reports seeking support where appropriate.

Develop and operate a data quality cycle that supports remedial actions that ensure data is cleansed and accurate prior to reporting cycles commencing

Triangulate all activities with performance teams to ensure work activities are appropriate timed around the business calendar

Ensure that data quality processes and procedures are in place to support team to deliver the required internal and external performance outcomes / target

Managements systems are in place to tackle performance exceptions before they become a threat to delivery of performance targets.

Manage ad hoc data quality improvement projects either through project management or QI methodology

To produce monthly data quality reports to the required timetable ensuring internal and external deadlines are met.

To present complex or contentious information to clinical and managerial colleagues where remedial corrective actions are required

To communicate clearly and concisely ensuring all materials are tailored to the audience

To collate and present routine data quality monitoring information in a timely and accurate manner to agreed formats and timescales ensuring that clear interpretation has been made to assist service leads.

To distribute internal data quality reports with clear purpose and actions

To ensure data utilized in performance reports is robust in terms of validity and quality.

To support and contribute to the completion of monthly and quarterly monitoring reports.

To contribute to the preparation and delivery of presentations which are clear and appropriate to the purpose and the audience.

To oversee the work of data administrators, providing support and training as appropriate for all locally managed datasets, particularly those managed on systems outside of the Trusts main EPR

To provide specialist training to administrative and clinical staff in the correct use of EPRs in within the Division or other IT systems to ensure accurate data capture, either as part of induction processes or to support staff development

To ensure any areas of development for staff are brought to the attention of line managers to ensure ongoing high quality data

To ensure personal training needs are met.

Attend and play an active part in the monthly team meeting and other internal meetings as required by the Borough.

To support the development of data collection systems for new services or initiatives

To ensure that Data Quality Principles are in place and implemented across the Division

There is a frequent requirement for sitting or standing in a restricted position for a substantial proportion of the working time

There is a frequent requirement for prolonged concentration when working with large and complex datasets

There may be occasional indirect exposure to distressing or emotional circumstances through incidental contact with patients or when visiting prison services within the Division.

There is a requirement to use Visual Display Unit equipment more or less continuously on most days.

Person Specification

Education and Qualifications

Essential

• Educated to degree level or equivalent experience

Desirable

• Project Management Qualification

Experience

Essential

• Experience of using and applying analytical statistical processes.
• Experience of co-ordination and planning of complex information improvement projects to meet service requirements.
• Minimum of 3 years experience in a similar role Experience in a similar role at Band 5 or above

Desirable

• Experience of working in the NHS or Local Authority

Skills

Essential

• Advanced Microsoft Excel
• Well-developed decision making skills and the ability to make judgements from a range of options.
• Good understanding of the regulatory framework for quality standards applied to health and social care organisations.

Desirable

• Experience using Power BI, Python and/or SQL

Other

Essential

• Self-management. Able to work effectively in a complex environment, able to self-motivate and plan.
• Self-belief. Maintaining a positive 'can do' sense of confidence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

306 North London NHS Foundation Trust

Address

Camlet Three

Chase Farm Hospital

Enfield

EN2 8JL

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)