TEAM COORDINATOR / TEAM LEADER

Barnet, Enfield & Haringey Mental Health NHS Trust

This job is now closed

Job summary

To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate.
To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
To provide a comprehensive secretarial service to the service / department.
Deal with correspondence on behalf of the admin manager when required.
To process office stationery and procurement orders

Main duties of the job

Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer or escalate to the admin manager, ensuring that no issue is inappropriately delayed in being actioned.
Ensure good working relationships with all staff across the organisation and external agencies.
- Supervise junior team members
- To undertake ongoing personal development through participation in appraisal and supervision, and participate in relevant training identified.
- Ensure compliance with local policies and maintain accurate records.

About us

Confidentiality

The post holder must at all times maintain a complete confidentiality of the material and information that they handle. Any matters of a confidential nature, or in particular, information relating to diagnoses and treatment of patients and individual staff records must not, under any circumstances, be divulged or passed on to any unauthorised person or persons. The postholder must respect patient named confidentiality in keeping with "Caldicott principles".

Code Of Conduct

North London Mental Health Partnership has a code of conduct for all non-registered staff in a direct care role. As an employee of the Partnership, you are expected to comply with this code at all times, and any breach of it whilst in practice will be investigated by the Trust.

Copies of the code of conduct can be obtained from the Human Resources Department and it is also available on the Camden and Islington NHS/Barnet Enfield and Harringay intranet.

Date posted

07 December 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum pro rata including outer London Allowance

Contract

Permanent

Working pattern

Part-time

Reference number

306-BEH-1573

Job locations

St Ann's Hospital

St Ann's Road, Tottenham

London

N15 3TH

Job description

Job responsibilities

To operate a desktop PC, drafting and typing of letters, typing of assessments, report and any general correspondence as requested by the team.
To organize monthly meetings as requested, including preparation of agendas, taking and transcribing minutes as required.
Participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration support dept.
Collate accurate statistics and reports as and when required
To ensure all data (e.g., patient data) is accurate and of high quality
To have a working knowledge of the Data Protection Act, GDPR and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.

Job description

Job responsibilities

To operate a desktop PC, drafting and typing of letters, typing of assessments, report and any general correspondence as requested by the team.
To organize monthly meetings as requested, including preparation of agendas, taking and transcribing minutes as required.
Participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration support dept.
Collate accurate statistics and reports as and when required
To ensure all data (e.g., patient data) is accurate and of high quality
To have a working knowledge of the Data Protection Act, GDPR and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.

Person Specification

Education and qualifications and experence

Essential

NVQ3 / A-levels or equivalent or relevant practical experience
Managing busy workload and conflicting priorities. Handling confidential and sensitive information in accordance with the Data Protection Act Full range of administrative procedures, software programs. Understanding of trust values and vision
Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook. Keyboard skills to ensure accuracy, speed and optimum use of functions. Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines. Maintains confidentiality and observes Information Governance and Data Protection rules.
Excellent verbal and written communication. Works without supervision, advice available from line manager when required. Ability to work as part of a team. Should include team working, interpersonal skills and written and verbal skills, importance of a positive "can do" attitude and a positive attitude to change Excellent attention to detail
Be aware of occasional exposure to distressing or emotional circumstances. Be prepared to travel between sites and cover other services within the division

Desirable

Negotiation and persuasion skills
Good knowledge and proficiency of Trust systems to include RIO, and other digital systems
Supervision of at least one member of staff
2-year NHS experience

Person Specification

Education and qualifications and experence

Essential

NVQ3 / A-levels or equivalent or relevant practical experience
Managing busy workload and conflicting priorities. Handling confidential and sensitive information in accordance with the Data Protection Act Full range of administrative procedures, software programs. Understanding of trust values and vision
Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook. Keyboard skills to ensure accuracy, speed and optimum use of functions. Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines. Maintains confidentiality and observes Information Governance and Data Protection rules.
Excellent verbal and written communication. Works without supervision, advice available from line manager when required. Ability to work as part of a team. Should include team working, interpersonal skills and written and verbal skills, importance of a positive "can do" attitude and a positive attitude to change Excellent attention to detail
Be aware of occasional exposure to distressing or emotional circumstances. Be prepared to travel between sites and cover other services within the division

Desirable

Negotiation and persuasion skills
Good knowledge and proficiency of Trust systems to include RIO, and other digital systems
Supervision of at least one member of staff
2-year NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information