Job summary
To provide a high quality administrative and reception service for patients and other visitors who access Enfield and Haringey Substance Misuse Services. The post holder will provide flexible Reception cover across a number of different sites, depending on service needs.
You will be required to use your initiative in all aspects of administrative work to efficiently prioritise work and meet deadlines, as the service requires.
Main duties of the job
Main duties of thejob
The post-holder will be part of the Admin Team, acting as the first point of contact for clients and visitors attending the services. You will also provide a range of Admin support services to our teams, such as ordering supplies, minuting meetings and booking appointments.
About us
Working for your organisation
Enfield and Haringey Substance Misuse Services provide support and treatment to people who are using illicit drugs and alcohol. Our aims are to:
- Put the needs of our patients and their carers first, and involve them fully in their care
- Show kindness and compassion in all aspects of the care we provide
- Behave with honesty, integrity and openness
- Create a safe, friendly and caring environment, where people are treated with respect, courtesy and dignity
- Strive for excellence, recognising achievements and valuing hard work
- Support our staff to be the best that they can be
Job description
Job responsibilities
Detailedjobdescription and main responsibilities
Reception duties, including greeting clients and visitors, and dealing with telephone calls; data entry; taking and transcribing minutes at meetings as necessary; telephone liaison as necessary with external agencies; other administrative duties as required by the service.
The potholder will be required to work across our sites in Enfield and Haringey.
Job description
Job responsibilities
Detailedjobdescription and main responsibilities
Reception duties, including greeting clients and visitors, and dealing with telephone calls; data entry; taking and transcribing minutes at meetings as necessary; telephone liaison as necessary with external agencies; other administrative duties as required by the service.
The potholder will be required to work across our sites in Enfield and Haringey.
Person Specification
Education and Qualifications
Essential
- NVQ 3 or equivalent or relevant practical experience
EXPERIENCE AND KNOWLEDGE
Essential
- Full range of administrative procedures, software programmes
- Managing busy workload and conflicting priorities
- Handling confidential and sensitive information in accordance with the Data Protection Act
- Working in a team
SKILLS AND ABILITIES
Essential
- Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook
- Excellent verbal and written communication skills
- Keyboard skills to ensure accuracy, speed and optimum use of functions
- Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines
- Maintains confidentiality and observes Information Governance and Data Protection rules
Personal Qualities
Essential
- Ability to work as a member of a team
OTHER REQUIREMENTS
Essential
- Works without supervision, advice available from line manager when required
Desirable
- Ability to manage occasional exposure to distressing or emotional circumstance
Person Specification
Education and Qualifications
Essential
- NVQ 3 or equivalent or relevant practical experience
EXPERIENCE AND KNOWLEDGE
Essential
- Full range of administrative procedures, software programmes
- Managing busy workload and conflicting priorities
- Handling confidential and sensitive information in accordance with the Data Protection Act
- Working in a team
SKILLS AND ABILITIES
Essential
- Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook
- Excellent verbal and written communication skills
- Keyboard skills to ensure accuracy, speed and optimum use of functions
- Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines
- Maintains confidentiality and observes Information Governance and Data Protection rules
Personal Qualities
Essential
- Ability to work as a member of a team
OTHER REQUIREMENTS
Essential
- Works without supervision, advice available from line manager when required
Desirable
- Ability to manage occasional exposure to distressing or emotional circumstance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Barnet, Enfield & Haringey Mental Health NHS Trust
Address
Enable Drug and Alcohol services
Claverings industrial Est 12 Centre Way N9 0AH
Edmonton
N9 0AH
Employer's website
http://www.beh-mht.nhs.uk/ (Opens in a new tab)
