Job summary
The postholder will provide specialist clinical systems expertise for a number of Trust systems that support clinical and operational delivery primarily the electronic patient records solution (RiO) but also including others such as electronic observations, patient messaging solution, systems interfacing solutions and bed management solution.To provide 2nd and 3rd line specialist product knowledge on the use of Trust Digital systems and processes and the resolution of product issues.Ability to explain clearly and resolve issues to non-IT colleagues in a professional manner at all times often with competing demands on time
Main duties of the job
Provide technical and management support on the identified Trust systems to ensure they are safe, effective and issues associated are resolved in a timely and efficient manner.Working with the Trust's digital trainers, produce training packages and deliver training to clinical and non-clinical staff on specific system functionality.Maintain the integrity and security of the system including setting up new users, user logs, access rights, unlocking user accounts and closing expired / dormant accounts.Lead on the implementation of software releases and upgrades, ensuring that changes made are delivered effectively and where possible zero service disruption.Work closely with the wider Business Service and IT Service Operations teams to ensure effective resolution to incidents and problems are in place and that learning is captured and shared.Delivers excellent customer services and highest standards of service to all stakeholders involved in the use and development of trust business solutionsWork with other leads and the principal developers to ensure the EPR service supports the needs of the organisation and to inform work schedules of assigned analysts and product specialistsImplement 'best practice' in the development of systems
About us
Barnet, Enfield and Haringey Mental Health NHS Trust provides local, regional and national award-winning healthcare services. We have more than 3.300 staff working out of 20 main sites serving a population of 1.2 million people.We provide community health services and mental health services for young people, adults and older people. Our North London Forensic Service treats and cares for people in the criminal justice system who have mental health conditions. We also provide one of the largest eating disorders services in England, as well as drug and alcohol services.
We are an organisation that is passionate about equality, diversity and inclusion; one that prides itself in developing the leadership capabilities of its employees, looking after their health and wellbeing, creating safe spaces for staff to speak up and providing opportunities to mentor and be mentored.Our employees are the reason for delivering Good CQC ratings, excellent outcomes and outstanding patient experiences, so it is our aim to create a happy and healthy working environment where youcan thrive and succeed.
Job description
Job responsibilities
Ensure related Trust systems are delivered safely, effectively and in a cost-effective manner.Contribute ideas in the development of Digital Services so it makes a positive contribution to patients and staff.To ensure all staff contact with the Digital Services function is of highest professional standard.The post holder will be encouraged to suggest changes to working practices or policies which may impact beyond their own area of activity and to implement policies and procedures relevant to their own work area.Provide expert knowledge on the functionality of EPR systemsLead defined projects of work to develop the products within the EPRRepresent the service/product at meetings or giving presentations/demonstrations as requiredAssist the developments manager to help manage key relationships with external customersCreate and manage relationships with engaged users, facilitating patient/user workshops as well as working in conjunction with other Leads to prioritise the developments of new requirementsRepresenting the product and management of the roadmap at regular steering group meetingsCreate product specifications and obtain documentation sign-off analysing and resolving complex business and user requirements requiring new developments.Identify and measure benefits prior to development of new functionality
Job description
Job responsibilities
Ensure related Trust systems are delivered safely, effectively and in a cost-effective manner.Contribute ideas in the development of Digital Services so it makes a positive contribution to patients and staff.To ensure all staff contact with the Digital Services function is of highest professional standard.The post holder will be encouraged to suggest changes to working practices or policies which may impact beyond their own area of activity and to implement policies and procedures relevant to their own work area.Provide expert knowledge on the functionality of EPR systemsLead defined projects of work to develop the products within the EPRRepresent the service/product at meetings or giving presentations/demonstrations as requiredAssist the developments manager to help manage key relationships with external customersCreate and manage relationships with engaged users, facilitating patient/user workshops as well as working in conjunction with other Leads to prioritise the developments of new requirementsRepresenting the product and management of the roadmap at regular steering group meetingsCreate product specifications and obtain documentation sign-off analysing and resolving complex business and user requirements requiring new developments.Identify and measure benefits prior to development of new functionality
Person Specification
Education
Essential
- Relevant degree level qualification or equivalent experience
- Expert knowledge of specialist EPR System including system support and configuration
- Evidence of continual personal development
Experience & Knowledge
Essential
- Proven experience of managing business systems specifically those used within the Trust.
- Experience of working with suppliers and colleagues to design and configure system functionality
- Able to work independently and self-directed at times but also as part of a team
Person Specification
Education
Essential
- Relevant degree level qualification or equivalent experience
- Expert knowledge of specialist EPR System including system support and configuration
- Evidence of continual personal development
Experience & Knowledge
Essential
- Proven experience of managing business systems specifically those used within the Trust.
- Experience of working with suppliers and colleagues to design and configure system functionality
- Able to work independently and self-directed at times but also as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
