Job summary
We currently have an opportunity for an experienced Temporary Staffing Bookings Officer to join our dynamic team. As a Bookings officer you will work closely with management to support the provision of anexpert and responsive booking/temporary staffing service to all Trust managers, staff and candidates. We are looking for enthusiastic individual with an outgoing personality and excellent customer service skills to enhance our temporary staffing/bookings service
The successful candidate will be responsible for the operational delivery of the service , promoting the sustainability of the internal bank, increasing quality, reducing the reliance on agency and driving down temporary staffing spend across the Trust and work proactively to ensure compliance with framework agreements and NHS Employers requirements.
This is an excellent opportunity for someone who is looking to develop their experience and knowledge and be part of a dedicated team in assisting with the reduction in agency usage.
Main duties of the job
To provide a comprehensive high quality Bank recruitment and bookings service to all BEH managers, staff bank members and potential applicants.To support and develop e- recruitment processes. To act as a first point of contact to candidates interested in becoming Staff Bank members.Provide a general recruitment support service as required and work as part of the Staff Bank team ensuring an effective and efficient recruitment service.
You will have knowledge of sourcing temporary workers via the approved frameworks and other external factors that affect temporary staffing.
Excellent communication skills are essential as the post requires the ability to develop and maintain professional working relationships with Bank staff, Ward/Department Managers, Agency suppliers as well as HR colleagues. You should also have excellent IT skills and confidence in producing and analysing reports, identifying trends, monitoring KPIs and keeping accurate records.
Please note interviews will take place on 12th September 2022.
About us
Barnet Enfield and Haringey Mental Health Trust is a multiple award-winning, combined mental health and community Trust providing local, regional and national healthcare services. We are one of the largest employers in North London with over 3000 staff delivering a range of mental health and community services to a population of over one million.
BEH manages the renowned North London Forensic Services (NLFS), rated as 'Outstanding' by the CQC. This service treats and cares for people within the criminal justice system who have mental health conditions.
We also provide one of the largest eating disorder services in England, as well as drug and alcohol services and mental health liaison services in North Middlesex University Hospitals Trust.
Our values and quality improvement are at the heart of everything we do, please consider joining us.
Job description
Job responsibilities
JOB SUMMARY:To provide a comprehensive high quality Bank recruitment administration service to all BEHmanagers, staff bank members and potential applicants.To support and develop e- recruitment processes. To act as a first point of contact to candidatesinterested in becoming Staff Bank members.Provide a general recruitment support service as required and work as part of the Staff Bank teamensuring an effective and efficient recruitment service.The post holder is responsible for keeping accurate attendance records and is expected to contributeto workforce planning.2MAIN DUTIES & RESPONSIBILITIESCommunication Act as an ambassador for the Trust ensuring that all enquirers and applicants receive a goodimpression of the Trust as a potential future employer. Deal with all telephone enquiries and visitors to the Staff Bank in a polite, professional, efficientand empathetic manner, whether or not their queries relate to staff-bank, referring non-staff-bankenquiries to other colleagues/staff, where appropriate Ensure all Staff Bank members are aware of the Trusts policies, processes and codes of conductand are appropriately trained to use the Allocate Bank booking system. Be responsible for the organisation of specific recruitment events and represent the Trust byparticipating and attending job fair events. Using tact in a variety of situations eg challenge a worker cancelling shifts last minute or withagencies over misrepresentation of CVs, challenging lack of framework compliance. Supporting the booking team, persuading workers to book the shifts required and not just theirpreference leading to our safer staffing model.Analytical and Planning Organise data audits to provide assurance of information reported and make recommendationsbased on the audit findings and to include feedback to the Temporary Staff Booking Officers Organise audit spot checks of the bank and agency staff to ensure they are wearing correctuniform and IDsPolicy and Service Development Supporting Health Roster/Temporary Staffing Team Leader to develop a detailed levelunderstanding of software (ESR, Health Roster) in order to make recommendations onmaximising the benefits of the systems Implement HR policies and propose changes to working practices or procedures for staff-bankresourcing. Prioritise bank members for temporary bookings/shifts, avoiding agency usage whereverpossible. Maintain the accuracy of the e-systems through regular data cleansing and supporting theTemporary Staffing Team Leader in conducting an efficient leaver processes.Financial and Physical Resources To work flexibly, to ensure the Temporary Staffing Booking rotas are covered, participating tocover gaps as required To ensure the invoices and timesheets are processed within KPI guidelines and report anyconcerns to the Temporary Staffing Team Leader3 To contribute to the health, safety and security of the working environment, by being familiar withand complying with the set policies and proceduresInformation Resources Inputting and manipulating data from more than one database Ensure all bookings/shifts are logged on the Allocate Bank system in a timely manner and inaccordance with best practice Ensure all recruitment enquiries are dealt with within 24 hours, sending application forms andinformation packs to interested candidates (including, where appropriate, up-to-date jobdescriptions and person specifications) Administer the e-recruitment systems accurately and in a timely manner, including inputtingcandidate details, changes and monitoring information on ESR, advertisements on NHS Jobsand temporary bookings on the e-booking system. Review on-line applications against person specifications and where appropriate forwardapplications to managers for short-listing Prepare interview information packs, ensuring they are error free, up to date and professionallypresented. Invite candidates to interview and decline unsuccessful candidates ensuring that appropriaterecords are kept. Immediately prior to interview, confirm the attendance of short listed candidates. Contact unsuccessful candidates, giving them appropriate contact details for feedback followinginterview or providing direct feedback. Work closely with the People Services Hub on the on-boarding candidates Work with the People Services Hub and support the Health Roster/Temporary Staffing TeamLeader in the transfer of agency to bank processing
Job description
Job responsibilities
JOB SUMMARY:To provide a comprehensive high quality Bank recruitment administration service to all BEHmanagers, staff bank members and potential applicants.To support and develop e- recruitment processes. To act as a first point of contact to candidatesinterested in becoming Staff Bank members.Provide a general recruitment support service as required and work as part of the Staff Bank teamensuring an effective and efficient recruitment service.The post holder is responsible for keeping accurate attendance records and is expected to contributeto workforce planning.2MAIN DUTIES & RESPONSIBILITIESCommunication Act as an ambassador for the Trust ensuring that all enquirers and applicants receive a goodimpression of the Trust as a potential future employer. Deal with all telephone enquiries and visitors to the Staff Bank in a polite, professional, efficientand empathetic manner, whether or not their queries relate to staff-bank, referring non-staff-bankenquiries to other colleagues/staff, where appropriate Ensure all Staff Bank members are aware of the Trusts policies, processes and codes of conductand are appropriately trained to use the Allocate Bank booking system. Be responsible for the organisation of specific recruitment events and represent the Trust byparticipating and attending job fair events. Using tact in a variety of situations eg challenge a worker cancelling shifts last minute or withagencies over misrepresentation of CVs, challenging lack of framework compliance. Supporting the booking team, persuading workers to book the shifts required and not just theirpreference leading to our safer staffing model.Analytical and Planning Organise data audits to provide assurance of information reported and make recommendationsbased on the audit findings and to include feedback to the Temporary Staff Booking Officers Organise audit spot checks of the bank and agency staff to ensure they are wearing correctuniform and IDsPolicy and Service Development Supporting Health Roster/Temporary Staffing Team Leader to develop a detailed levelunderstanding of software (ESR, Health Roster) in order to make recommendations onmaximising the benefits of the systems Implement HR policies and propose changes to working practices or procedures for staff-bankresourcing. Prioritise bank members for temporary bookings/shifts, avoiding agency usage whereverpossible. Maintain the accuracy of the e-systems through regular data cleansing and supporting theTemporary Staffing Team Leader in conducting an efficient leaver processes.Financial and Physical Resources To work flexibly, to ensure the Temporary Staffing Booking rotas are covered, participating tocover gaps as required To ensure the invoices and timesheets are processed within KPI guidelines and report anyconcerns to the Temporary Staffing Team Leader3 To contribute to the health, safety and security of the working environment, by being familiar withand complying with the set policies and proceduresInformation Resources Inputting and manipulating data from more than one database Ensure all bookings/shifts are logged on the Allocate Bank system in a timely manner and inaccordance with best practice Ensure all recruitment enquiries are dealt with within 24 hours, sending application forms andinformation packs to interested candidates (including, where appropriate, up-to-date jobdescriptions and person specifications) Administer the e-recruitment systems accurately and in a timely manner, including inputtingcandidate details, changes and monitoring information on ESR, advertisements on NHS Jobsand temporary bookings on the e-booking system. Review on-line applications against person specifications and where appropriate forwardapplications to managers for short-listing Prepare interview information packs, ensuring they are error free, up to date and professionallypresented. Invite candidates to interview and decline unsuccessful candidates ensuring that appropriaterecords are kept. Immediately prior to interview, confirm the attendance of short listed candidates. Contact unsuccessful candidates, giving them appropriate contact details for feedback followinginterview or providing direct feedback. Work closely with the People Services Hub on the on-boarding candidates Work with the People Services Hub and support the Health Roster/Temporary Staffing TeamLeader in the transfer of agency to bank processing
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Educated to A Level NVQ Level 4 or 5, foundation degree or higher diploma standard or equivalent knowledge gained through experience.
- Certificate in Personnel Practise or equivalent relevant professional work experience.
EXPERIENCE AND KNOWLEDGE
Essential
- Significant In-house, Resourcing /recruitment/ agency experience/call centre experience
- Excellent negotiation and influencing skills.
Desirable
- Staff supervision.
- o Health based EROSTERING systems.
SKILLS AND ABILITIES
Essential
- Effective communication and interpersonal skill, able to deal with Managers and staff at all levels efficiently and courteously and in a confident and assertive manner.
- Excellent Customer Service Skills, Interpersonal skills.
PERSONAL QUALITIES
Essential
- Capable of prioritising own work under pressure.
- Able to recognise the limits of own responsibility and knowledge.
SPECIFIC REQUIREMENTS
Essential
- Basic knowledge of P.C. packages such as Word or Excel.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Educated to A Level NVQ Level 4 or 5, foundation degree or higher diploma standard or equivalent knowledge gained through experience.
- Certificate in Personnel Practise or equivalent relevant professional work experience.
EXPERIENCE AND KNOWLEDGE
Essential
- Significant In-house, Resourcing /recruitment/ agency experience/call centre experience
- Excellent negotiation and influencing skills.
Desirable
- Staff supervision.
- o Health based EROSTERING systems.
SKILLS AND ABILITIES
Essential
- Effective communication and interpersonal skill, able to deal with Managers and staff at all levels efficiently and courteously and in a confident and assertive manner.
- Excellent Customer Service Skills, Interpersonal skills.
PERSONAL QUALITIES
Essential
- Capable of prioritising own work under pressure.
- Able to recognise the limits of own responsibility and knowledge.
SPECIFIC REQUIREMENTS
Essential
- Basic knowledge of P.C. packages such as Word or Excel.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
