Job summary
Enfield Heart Failure service takes referrals from GPs and Acute Trusts to support people manage their heart failure in the community.
Working at Lucas House (with some occasional home working possible) in Edmonton, you will support the team with daily admin tasks, processing referrals and eroster.
For this post, the following are essential:
- Excellent communication skills
- Awareness of basic clinical terminology
- Strong work ethic
Main duties of the job
You will be required to meet the administration needs of the team. You must have excellent communication skills and a professional telephone manner. A strong work ethic is essential, and in return we offer development opportunities and a better work life balance than many traditional roles.
The administrator role will include uploading referrals, booking appointments and discharges via Rio, Requesting additional information to support the referrals. Creating agenda's for team meetings and taking minutes. Assisting with the ordering of supplies, and organising archiving and much more
In return for your skills and dedication to the team and our patients we endeavour to provide:
- A supportive environment to learn and develop your new skills.
- Training above and beyond statutory and mandatory training.
- An emphasis on a good work life balance including meal breaks to enable staff to perform at their best
- A full NHS benefits package plus a lease car option
About us
Barnet Enfield and Haringey Mental Health Trust is a multiple award-winning, combined mental health and community Trust providing local, regional and national healthcare services. We are one of the largest employers in North London with over 3000 staff delivering a range of mental health and community services to a population of over one million.
In Enfield, we provide a full range of child and adult community health services, which over the last few years has been integrating with its mental health services to provide better and more holistic care
Job description
Job responsibilities
Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently. This includes keeping Rapid response data information up to date and summarised as requested by line manager.
Ensuring patient referrals are handed over to the Clinical staff with all necessary information at a timely manner as agreed by the team.
Maintain annual leave records for the team, liaising with Line Manager and other managers to ensure appropriate and continuing cover.
To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate with a high degree of tact, diplomacy and confidentiality.
Ensure good working relationships with all staff, the organisation and outside agencies.
Maintain good standards of professionalism.
Operate a desktop PC, drafting and typing of letters, typing of assessments, reports and any general correspondence as requested by the team/manager
Job description
Job responsibilities
Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently. This includes keeping Rapid response data information up to date and summarised as requested by line manager.
Ensuring patient referrals are handed over to the Clinical staff with all necessary information at a timely manner as agreed by the team.
Maintain annual leave records for the team, liaising with Line Manager and other managers to ensure appropriate and continuing cover.
To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate with a high degree of tact, diplomacy and confidentiality.
Ensure good working relationships with all staff, the organisation and outside agencies.
Maintain good standards of professionalism.
Operate a desktop PC, drafting and typing of letters, typing of assessments, reports and any general correspondence as requested by the team/manager
Person Specification
Qualifications
Essential
- Educated to GCE/GCSE (A-C grades, one of which must be English) or equivalent
- RSA/OCR Stage II/NVQ Level 2 in Business
- Administrator or equivalent
- Able to demonstrate and evidence continuous professional development
- High standard of written English
Desirable
- Evidence of training in leadership and management skills
- NVQ Level 3 in Business Administration or equivalent
Experience
Essential
- Significant experience in administrative position
- Experience of staff supervision and management
- Demonstrate ability to contribute towards service improvement
- Demonstrate awareness of organisational policies and ability to translate into working practice
- Organising, attending and taking minutes/notes at senior level meetings
- Managing busy workload and conflicting priorities
- Organising events for staff and wider audiences
- Experience of dealing with confidential and sensitive data and appropriate maintenance
Desirable
- Secretarial/administrative experience in the NHS within clinical and/or corporate services
- Previous experience of NHS clinical and corporate governance processes and statutory frameworks
Skills
Essential
- Able to demonstrate commitment to high quality care and service provision
- Excellent communication skills
- Advanced standard or typing/audio skills
- Excellent organisational skills
- Able to work with high degree of flexibility
- Knowledge of RIO
- Confident nature with a proactive and constructive approach
- Ability to prioritise own workload, work to tight timescales and deal with interruptions
- Ability to manage team workload, delegate and coach/train staff team(s) effectively
Desirable
- Understanding of HR policies and procedures
- Knowledge of medical terminology
- Knowledge of Data Protection Act
Knowledge
Essential
- Clear understanding of respect and confidentiality and be able to challenge unacceptable behaviour
Physical Requirements
Essential
- Ability to spend prolonged periods using a computer
Other
Essential
- Positive approach to older people
- Recognise peoples right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
- Willingness to be flexible in approach and attitude
- Ability to travel to other Trust sites
- Demonstrate knowledge managing Health and Safety within your Team
- Interested in personal and team development
Person Specification
Qualifications
Essential
- Educated to GCE/GCSE (A-C grades, one of which must be English) or equivalent
- RSA/OCR Stage II/NVQ Level 2 in Business
- Administrator or equivalent
- Able to demonstrate and evidence continuous professional development
- High standard of written English
Desirable
- Evidence of training in leadership and management skills
- NVQ Level 3 in Business Administration or equivalent
Experience
Essential
- Significant experience in administrative position
- Experience of staff supervision and management
- Demonstrate ability to contribute towards service improvement
- Demonstrate awareness of organisational policies and ability to translate into working practice
- Organising, attending and taking minutes/notes at senior level meetings
- Managing busy workload and conflicting priorities
- Organising events for staff and wider audiences
- Experience of dealing with confidential and sensitive data and appropriate maintenance
Desirable
- Secretarial/administrative experience in the NHS within clinical and/or corporate services
- Previous experience of NHS clinical and corporate governance processes and statutory frameworks
Skills
Essential
- Able to demonstrate commitment to high quality care and service provision
- Excellent communication skills
- Advanced standard or typing/audio skills
- Excellent organisational skills
- Able to work with high degree of flexibility
- Knowledge of RIO
- Confident nature with a proactive and constructive approach
- Ability to prioritise own workload, work to tight timescales and deal with interruptions
- Ability to manage team workload, delegate and coach/train staff team(s) effectively
Desirable
- Understanding of HR policies and procedures
- Knowledge of medical terminology
- Knowledge of Data Protection Act
Knowledge
Essential
- Clear understanding of respect and confidentiality and be able to challenge unacceptable behaviour
Physical Requirements
Essential
- Ability to spend prolonged periods using a computer
Other
Essential
- Positive approach to older people
- Recognise peoples right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
- Willingness to be flexible in approach and attitude
- Ability to travel to other Trust sites
- Demonstrate knowledge managing Health and Safety within your Team
- Interested in personal and team development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
