Job summary
Fundraising Officer
The
ROH is currently going through an exciting period with its charity. We are
seeking to recruit a Fundraising Officer to join the ROH for 13 months.
The
main purpose of this role is to manage the daily processes and operational
duties of the Charity, be the main contact and internally represent the
charity, be the main liaison with the finance team and help coordinate some of
the fundraising revenue and activity.
This
is a poignant time to join the NHS and we hope the right candidate will play a
vital role in role within the charity and be comfortable and enthusiastic about
representing the charity, externally.
This
role is full time and will be a fixed term contract for 13 months.
If
you are interested in the role, and would like to discuss it further before
applying, please contact alison.gray18@nhs.net
Main duties of the job
The postholder will be responsible for implementing a new
fundraising programme at the Trust. They will need to possess excellent
communication skills, liaising with internal and external stakeholders and
members, and have comprehensive organisational skills to deliver to a set of
KPIs and fundraising targets. The postholder will have responsibility for handling
sensitive and confidential organisational information.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
To find more about our staff benefits, please visit our website.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Fundraising
- Work with the Charity Manager
to identify and develop fundraising opportunities both internally &
externally, achieving a set of mutually agreed KPIs
- Organise and implement a
programme of fundraising activities for the public and within the Trust
- Actively maintain and grow
existing relationships with members and individual supporters, persuading
and encouraging them to engage with ROH.
- Event
management is a major part in this role. This will involve close
management of budgets, good logistical management skills and an ability to
work with a variety of individuals effectively.
- The
post holder will be required to work closely with the communications team
to ensure Charity presence at various internal Trust events.
- Develop a catalogue of events
that inspire and encourage supporters to run or organise themselves such as
coffee mornings and/or participate in existing campaigns such as the Great
Birmingham Run.
- Build and maintain
excellent internal communication and relationships across all internal
departments and with all levels of seniority.
- Respond to enquiries from
the public, volunteers, and fundraisers which include requests for
information and materials, attending supporter fundraising events and
activities when required.
- Act as a first point of contact
for members of the public and stakeholders to discuss charitable giving,
develop new initiatives and offer general Charity advice and support
- Work with the Charity
Manager and Senior Communications Officer to identify PR opportunities and
supplying information for press releases and marketing information for
publications
- Responsible for handling
donations (for all payment types) as and when required in line with the
Charitable Giving policy.
- Responsible for obtaining quotes
and co-ordinating the ordering process for purchasing merchandise and other
fundraising supplies to aid the successful running of events or campaigns.
- The Post holder will be
required to maintain, input, and retrieve information from both our database
and spreadsheets.
- Develop presentations,
including complex information and data, and present to key stakeholders
including the Executive Team and Charity Committee
- Maintain stewardship by regularly
communicating with donors, fundraisers, corporates and supporters.
- Work closely with the
finance team to ensure each donor/supporter is sent a thank you letter and
details obtained according to GDPR regulations.
- Encourage expenditure of
funds donated by supporting staff to complete Charity bids for funds including
purchasing of equipment and/or services as per the adhering to the Charitable
Giving policy.
- Work closely with the finance
team to maintain Charity income and expenditure requests through the Charity
Integra System (invoicing, Requisitions, GRN, sales)
- Responsible for generating
both monthly and quarterly reports of income, expenditure, appeals and key
highlights to be shared with Trustees.
- Plan and organise appeal
launches at key times to gain support for ROH Charity. This involved
liaising directly with corporate businesses, stakeholders and the public
(Blue Heart Awards, Christmas).
- Liaise directly with the strategy
team to support key projects within the organisation from a Charitable
perspective.
- Work collaboratively with
the Charity Manager to complete items outlined in the Charity Strategy.
- The
post holder may be required to support/cover for the Charity Manager at
corporate presentations to gain key Charity support within the business
community.
- The
post holder may be required to support the Grants and Trust Manager with administrative
research to aid the completion of funding applications.
- The
post holder will be required to support any volunteer staff within the
Charity team with workload and pastoral support.
Additional duties
and responsibilities
Financial management
and process development
- End of year annual
planning (appeals and working with fund managers)
- Appeal management (income
and expenditure)
- Organise 6 month reviews
of bids to go to charitable funds committee
- Bid for funds process (send
for approval, advise on funds to be utilised, ensure expenditure is in
line with approved bid)
Reporting and data
- Prepare reports and
updates for the Charitable Funds Committee and Trustees
- Uses analytical skills and
specialist software to present data to the committee and stakeholders
- Manage the production of
the Charitable Annual Report alongside the finance team to ensure these
are audited correctly
- Submit regular reports to
NHS Charities Together to adhere to Grant condition guidelines.
- Alert the Charity Manager
to any significant lost of income or support at the nearest opportunity.
- Remain up to date on
Fundraising Regulator guidelines. Ensuring the Charitable Giving Policy
remains up to date with current ‘best practice’ in the sector.
- Work with the strategy and
projects team to produce clear evaluations of Charity funded projects to display
impact on the Trust and key stakeholders.
- Support the production of
the Trust Annual Accounts by producing Charity content to co-inside this.
Digital management
and digital marketing
- Manage the Charity
website, including new content, appeals, initiatives and statutory updates
like presentation of annual report and charity number.
- Generate and manage new
and existing Charity partnerships to create more fundraising opportunities
in future. (i.e. Starbucks, Costa Coffee, Longbridge Town Centre)
- Liaise with patients
and/or donors to share stories, educating the public and generating
support for The Royal Orthopaedic Hospital.
- Manage social media content
and messages across multiple platforms increasing engagement on fundraising
initiatives to in turn generate a higher income.
- Share messages which
encourage giving of all kind (legacy giving, regular giving, fundraising,
sponsorship etc)
- Maintain both digital and
non-digital link with NHS Charities Together branding guidelines in order
to generate an increase of public knowledge and support.
Policy and process development
- Lead on the development of
policies associated with the Charitable Fund including financial processes
and donor management
- Lead the development and
implementation of a redeveloped process for alignment to GDPR
- Led the development and
implementation of a redeveloped process for fund consolidation
- Support the Charity
Manager and finance team to maintain Charity governance processes in line
with best practice in the sector (highlight any issues as soon as
possible)
General
- The role will largely be office
based, but will involve visiting different hospital departments across the
site at various times of the day due to the variety of duties it includes.
The work pattern can be unpredictable, due to the nature of working with patients
and the demands of a busy hospital environment. There will be periods of
frequent concentration, overseeing enquiries and undertaking data analysis
and input.
- The post holder will be
required to cover essential work phones in the office and relay any high
importance messages to the Communications Manager.
- The post holder may be
required to work evenings and weekends throughout the year to cover
various fundraising activities and be the main representative for the ROH
Charity team.
- The postholder will have the
ability to effectively operate Excel, Word, Powerpoint and online databases
(etapestry). Appropriate training would be provided for any bespoke
database.
- This is not an exhaustive
list of duties and a regular review will take place with the postholder as
part of their ongoing development and performance management.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Fundraising
- Work with the Charity Manager
to identify and develop fundraising opportunities both internally &
externally, achieving a set of mutually agreed KPIs
- Organise and implement a
programme of fundraising activities for the public and within the Trust
- Actively maintain and grow
existing relationships with members and individual supporters, persuading
and encouraging them to engage with ROH.
- Event
management is a major part in this role. This will involve close
management of budgets, good logistical management skills and an ability to
work with a variety of individuals effectively.
- The
post holder will be required to work closely with the communications team
to ensure Charity presence at various internal Trust events.
- Develop a catalogue of events
that inspire and encourage supporters to run or organise themselves such as
coffee mornings and/or participate in existing campaigns such as the Great
Birmingham Run.
- Build and maintain
excellent internal communication and relationships across all internal
departments and with all levels of seniority.
- Respond to enquiries from
the public, volunteers, and fundraisers which include requests for
information and materials, attending supporter fundraising events and
activities when required.
- Act as a first point of contact
for members of the public and stakeholders to discuss charitable giving,
develop new initiatives and offer general Charity advice and support
- Work with the Charity
Manager and Senior Communications Officer to identify PR opportunities and
supplying information for press releases and marketing information for
publications
- Responsible for handling
donations (for all payment types) as and when required in line with the
Charitable Giving policy.
- Responsible for obtaining quotes
and co-ordinating the ordering process for purchasing merchandise and other
fundraising supplies to aid the successful running of events or campaigns.
- The Post holder will be
required to maintain, input, and retrieve information from both our database
and spreadsheets.
- Develop presentations,
including complex information and data, and present to key stakeholders
including the Executive Team and Charity Committee
- Maintain stewardship by regularly
communicating with donors, fundraisers, corporates and supporters.
- Work closely with the
finance team to ensure each donor/supporter is sent a thank you letter and
details obtained according to GDPR regulations.
- Encourage expenditure of
funds donated by supporting staff to complete Charity bids for funds including
purchasing of equipment and/or services as per the adhering to the Charitable
Giving policy.
- Work closely with the finance
team to maintain Charity income and expenditure requests through the Charity
Integra System (invoicing, Requisitions, GRN, sales)
- Responsible for generating
both monthly and quarterly reports of income, expenditure, appeals and key
highlights to be shared with Trustees.
- Plan and organise appeal
launches at key times to gain support for ROH Charity. This involved
liaising directly with corporate businesses, stakeholders and the public
(Blue Heart Awards, Christmas).
- Liaise directly with the strategy
team to support key projects within the organisation from a Charitable
perspective.
- Work collaboratively with
the Charity Manager to complete items outlined in the Charity Strategy.
- The
post holder may be required to support/cover for the Charity Manager at
corporate presentations to gain key Charity support within the business
community.
- The
post holder may be required to support the Grants and Trust Manager with administrative
research to aid the completion of funding applications.
- The
post holder will be required to support any volunteer staff within the
Charity team with workload and pastoral support.
Additional duties
and responsibilities
Financial management
and process development
- End of year annual
planning (appeals and working with fund managers)
- Appeal management (income
and expenditure)
- Organise 6 month reviews
of bids to go to charitable funds committee
- Bid for funds process (send
for approval, advise on funds to be utilised, ensure expenditure is in
line with approved bid)
Reporting and data
- Prepare reports and
updates for the Charitable Funds Committee and Trustees
- Uses analytical skills and
specialist software to present data to the committee and stakeholders
- Manage the production of
the Charitable Annual Report alongside the finance team to ensure these
are audited correctly
- Submit regular reports to
NHS Charities Together to adhere to Grant condition guidelines.
- Alert the Charity Manager
to any significant lost of income or support at the nearest opportunity.
- Remain up to date on
Fundraising Regulator guidelines. Ensuring the Charitable Giving Policy
remains up to date with current ‘best practice’ in the sector.
- Work with the strategy and
projects team to produce clear evaluations of Charity funded projects to display
impact on the Trust and key stakeholders.
- Support the production of
the Trust Annual Accounts by producing Charity content to co-inside this.
Digital management
and digital marketing
- Manage the Charity
website, including new content, appeals, initiatives and statutory updates
like presentation of annual report and charity number.
- Generate and manage new
and existing Charity partnerships to create more fundraising opportunities
in future. (i.e. Starbucks, Costa Coffee, Longbridge Town Centre)
- Liaise with patients
and/or donors to share stories, educating the public and generating
support for The Royal Orthopaedic Hospital.
- Manage social media content
and messages across multiple platforms increasing engagement on fundraising
initiatives to in turn generate a higher income.
- Share messages which
encourage giving of all kind (legacy giving, regular giving, fundraising,
sponsorship etc)
- Maintain both digital and
non-digital link with NHS Charities Together branding guidelines in order
to generate an increase of public knowledge and support.
Policy and process development
- Lead on the development of
policies associated with the Charitable Fund including financial processes
and donor management
- Lead the development and
implementation of a redeveloped process for alignment to GDPR
- Led the development and
implementation of a redeveloped process for fund consolidation
- Support the Charity
Manager and finance team to maintain Charity governance processes in line
with best practice in the sector (highlight any issues as soon as
possible)
General
- The role will largely be office
based, but will involve visiting different hospital departments across the
site at various times of the day due to the variety of duties it includes.
The work pattern can be unpredictable, due to the nature of working with patients
and the demands of a busy hospital environment. There will be periods of
frequent concentration, overseeing enquiries and undertaking data analysis
and input.
- The post holder will be
required to cover essential work phones in the office and relay any high
importance messages to the Communications Manager.
- The post holder may be
required to work evenings and weekends throughout the year to cover
various fundraising activities and be the main representative for the ROH
Charity team.
- The postholder will have the
ability to effectively operate Excel, Word, Powerpoint and online databases
(etapestry). Appropriate training would be provided for any bespoke
database.
- This is not an exhaustive
list of duties and a regular review will take place with the postholder as
part of their ongoing development and performance management.
Person Specification
Personal Qualities
Essential
- Highly organised.
- Ability to listen and provide appropriate responses to patients who may be upset.
- Motivated to direct own time.
- Passionate about improving care and information provided to patients.
- Positive about diversity.
- Attention to detail.
Experience
Essential
- Engaging with external organisations
- Managing spreadsheets and databases.
- Basic data analysis.
- Talking to and listening to patients and/or members of the public.
- Producing reports summarising key pieces of information.
- Undertaking surveys and evaluating results
- Event planning
Desirable
Qualifications
Desirable
- Experience of working in a healthcare setting
Skills and Knowledge
Essential
- Understanding of the concept of patient centred care and the value of patient feedback.
- Good keyboard and computer skills, with the ability to use software such as Powerpoint, Word, Excel and databases.
- Ability to analyse basic data sets.
- Ability to communicate with a wide variety of different people.
- Ability to follow clear processes and policies as set out by manager and organisation.
- Able to prioritise competing tasks.
- Ability to organise small events and involve the right individuals at the right time.
- Knowledge of what good patient information needs to include.
- An understanding of how to make patient information accessible.
Person Specification
Personal Qualities
Essential
- Highly organised.
- Ability to listen and provide appropriate responses to patients who may be upset.
- Motivated to direct own time.
- Passionate about improving care and information provided to patients.
- Positive about diversity.
- Attention to detail.
Experience
Essential
- Engaging with external organisations
- Managing spreadsheets and databases.
- Basic data analysis.
- Talking to and listening to patients and/or members of the public.
- Producing reports summarising key pieces of information.
- Undertaking surveys and evaluating results
- Event planning
Desirable
Qualifications
Desirable
- Experience of working in a healthcare setting
Skills and Knowledge
Essential
- Understanding of the concept of patient centred care and the value of patient feedback.
- Good keyboard and computer skills, with the ability to use software such as Powerpoint, Word, Excel and databases.
- Ability to analyse basic data sets.
- Ability to communicate with a wide variety of different people.
- Ability to follow clear processes and policies as set out by manager and organisation.
- Able to prioritise competing tasks.
- Ability to organise small events and involve the right individuals at the right time.
- Knowledge of what good patient information needs to include.
- An understanding of how to make patient information accessible.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
