Patient Access Clerk
The closing date is 22 February 2026
Job summary
To provide administrative support in the booking centre using the electronic booking system and providing administrative support to patients, clinicians and other Trust Staff.
Take calls from patients, carers, members of the public and Health/Social Care staff. Adhering to policies and procedures, maintaining strict confidentiality regarding all information concerning patients and staff in accordance with Caldicott Guidance and Data Protection Act 1998. Use of IT packages and Systems.
Main duties of the job
To work as part of a team and individually to provide high quality booking services. Providing an effective and efficient, customer friendly service to all patients and carers.
To answer telephone enquiries within the busy call centre from patients and other healthcare departments/ professionals.
Electronic and Paper Referrals are processed daily e.g., date stamped and monitored upon receipt using any necessary electronic systems
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Details
Date posted
18 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum pro rata if part time
Contract
Permanent
Working pattern
Full-time
Reference number
303-7702325
Job locations
The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road
Birmingham
B31 2AP
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road
Birmingham
B31 2AP
Employer's website
https://www.roh.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
The Royal Orthopaedic Hospital NHS Foundation Trust 's privacy notice (opens in a new tab)