Job summary
The Royal Orthopaedic Hospital NHS Foundation Trust is in the process of strengthening its Digital Operations Team with additional Subject Matter Experts (SME) to enhance and develop its End User Support Function area. This role is to provide second line support for a critical function at a time of growth and change across the ROH Digital Department.
This is an excellent opportunity for an experienced End User Computing Engineer which will involve all aspects of end user support activities working in a small, flexible & highly motivated team. With a methodical & structured approach to problem solving; attention to detail; the ability to prioritise tasks; operating both individually & as part of a team; communicating effectively with users at all levels within the organisation.
You will have the opportunity to add value on a daily basis, resolving business critical computing issues for end users. You will also be expected to build credibility with stakeholders through a customer-facing presence and tackle a wide variety of tasks such as providing remote desktop support. There are also lots of opportunities for career development, contributing to projects to enhance the users experience through hardware and software upgrades.
This is an exciting opportunity to be part of a technical team that is committed to developing and adopting new and emerging technologies in order to continue to deliver clinical safety, quality and excellent patient care and experience.
Main duties of the job
Primary Tasks
- Along with providing 2nd Level support for BAU team the principle activity will be delivering projects and managing base images.
- Liaise with IT Service Desk, Infrastructure and 3rd Parties where appropriate for resolution of tasks, requests and incidents.
- Respond to support requests logged on the service desk system in an efficient and timely manner.
- Utilise the Trust's Remote Management software to assist with remedial work when dealing with complex issues.
- Manage & support multiple technologies: (Horizon view, Citrix, AppSense, App-V, Microsoft SCCM, Microsoft AD, SCCM, MDM, VMware Workspace One etc...).
- Manage all change/problem/incidents and escalate any issues to EUC Technical Manager.
- Provide Cyber Security, vulnerability scanning, application and OS hardening and encryption of desktop devices.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
To find more about our staff benefits, please visit our website.
Job description
Job responsibilities
Primary Tasks
- Along with providing 2nd Level support for BAU team the principle activity will be delivering projects and managing base images.
- Liaise with IT Service Desk, Infrastructure and 3rd Parties where appropriate for resolution of tasks, requests and incidents.
- Respond to support requests logged on the service desk system in an efficient and timely manner.
- Utilise the Trusts Remote Management software to assist with remedial work when dealing with complex issues.
- Manage & support multiple technologies: (Horizon view, Citrix, AppSense, App-V, Microsoft SCCM, Microsoft AD, SCCM, MDM, VMware Workspace One etc).
- Manage all change/problem/incidents and escalate any issues to EUC Technical Manager.
- Provide Cyber Security, vulnerability scanning, application and OS hardening and encryption of desktop devices.
Secondary Tasks
- You'll be performing analysis, diagnostics and problem resolution independently; evaluating and testing hardware and software; supporting and troubleshooting office automatons tools, peripherals and data network connectivity.
- Assist in the receipt, testing and pre-deployment configuration of IT desktop devices (PCs, printers and other equipment), including asset labelling and security marking.
- Assist in the periodic audit of IT assets and associated records.
- Maintenance of IT desktop devices in order to minimise the disruption caused by deterioration and failure.
- Provide technical support and training for customer moves and changes.
- Maintain hardware, software inventory, build and deploy software packages.
- Provide project support and user training using standard methods/processes completing project tasks.
- Utilising network monitoring tools for prevention and troubleshooting incidents.
- Mobile Device Management (VMware workspace one, SCCM).
- Provide training and coaching opportunities to junior staff as needed in a timely manner
- Provide out of hours, oncall support.
Corporate Task
- Participate in the objective setting process as part of the annual Performance Development Review/appraisal process, to understand how own role and objectives are linked to team, directorate and corporate objectives, to review what aspects of your role are being done well, and to identify any areas for development.
- Undertake relevant activities and mandatory training to meet objectives identified in Personal Development Plan.
Please see detailed Job Description in supporting documents.
Job description
Job responsibilities
Primary Tasks
- Along with providing 2nd Level support for BAU team the principle activity will be delivering projects and managing base images.
- Liaise with IT Service Desk, Infrastructure and 3rd Parties where appropriate for resolution of tasks, requests and incidents.
- Respond to support requests logged on the service desk system in an efficient and timely manner.
- Utilise the Trusts Remote Management software to assist with remedial work when dealing with complex issues.
- Manage & support multiple technologies: (Horizon view, Citrix, AppSense, App-V, Microsoft SCCM, Microsoft AD, SCCM, MDM, VMware Workspace One etc).
- Manage all change/problem/incidents and escalate any issues to EUC Technical Manager.
- Provide Cyber Security, vulnerability scanning, application and OS hardening and encryption of desktop devices.
Secondary Tasks
- You'll be performing analysis, diagnostics and problem resolution independently; evaluating and testing hardware and software; supporting and troubleshooting office automatons tools, peripherals and data network connectivity.
- Assist in the receipt, testing and pre-deployment configuration of IT desktop devices (PCs, printers and other equipment), including asset labelling and security marking.
- Assist in the periodic audit of IT assets and associated records.
- Maintenance of IT desktop devices in order to minimise the disruption caused by deterioration and failure.
- Provide technical support and training for customer moves and changes.
- Maintain hardware, software inventory, build and deploy software packages.
- Provide project support and user training using standard methods/processes completing project tasks.
- Utilising network monitoring tools for prevention and troubleshooting incidents.
- Mobile Device Management (VMware workspace one, SCCM).
- Provide training and coaching opportunities to junior staff as needed in a timely manner
- Provide out of hours, oncall support.
Corporate Task
- Participate in the objective setting process as part of the annual Performance Development Review/appraisal process, to understand how own role and objectives are linked to team, directorate and corporate objectives, to review what aspects of your role are being done well, and to identify any areas for development.
- Undertake relevant activities and mandatory training to meet objectives identified in Personal Development Plan.
Please see detailed Job Description in supporting documents.
Person Specification
Qualifications
Essential
- Educated to degree level in IT or equivalent
Skills
Essential
- Worked in Second Line Environments previously
Personal Qualities
Essential
- Excellent organisational skills to deal with conflicting priorities
- Evidence of continuous professional development
- Strong communicator able to engage with End Users
Person Specification
Qualifications
Essential
- Educated to degree level in IT or equivalent
Skills
Essential
- Worked in Second Line Environments previously
Personal Qualities
Essential
- Excellent organisational skills to deal with conflicting priorities
- Evidence of continuous professional development
- Strong communicator able to engage with End Users
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital
Bristol Road South
Birmingham
B31 2AP
Employer's website
https://www.roh.nhs.uk/ (Opens in a new tab)
