Job summary
The ROH is currently going through an exciting period of large-scale digital transformation. We are seeking to recruit a EPR Configuration Analyst to join the Digital Team to support major projects within the Programme including an EPR (Electronic Patient Record) that will drive advances in patient care, and efficient processes across the Trust.
The post holder will bring experts together to identify, define, and promote new ways of working. To do this, they will need to become familiar with the digital tools available, including clinical and non-clinical systems and internally developed solutions, as well as with patient pathways and operational processes.
The successful candidate will be experienced in business and process redesign and comfortable working in a busy, complex and changing environment. They will have a good eye for detail and excellent analytical and communication skills.
If you are interested in the role, and would like to discuss it further before applying, please contact gavin.newman@nhs.net
Main duties of the job
Part of the Service Improvement Team, the post holder will be responsible for the ongoing integration and optimisation of the PICS application into the Trust. This role will also support the deployment of any new EPR system that will integrate all other Clinical and non-clinical applications.
The post holder is responsible for:
- Optimising the Trust's e-PMA solution PICS
- Being the lead specialist in integration of HL7 patient data for PICS/Clinical Portal amongst other applications.
- Integrating PICS into other clinical workflow systems where possible
- Delivering ongoing end user PICS/EPR training and offering support of the Trust's end users
- Become a core member of the PICS support team
- Analyse and document simple to complex clinical and administrative workflows with those already built into the trusts EPR/PICS/PAS systems and/or configuring the systems using configuration tools to tailor the system.
- Analysing and improving current workflows and working practices.
- Assisting with system testing to ensure systems are safe, usable, secure and robust
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
To find more about our staff benefits, please visit our website.
Job description
Job responsibilities
This is not an exhaustive list of duties and a regular review will take place with the post holder as part of their ongoing development and performance management.
System management, support and training
- Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements.
- Evaluate and interrogate various audit data from Clinical Systems and identify demographic data that can be integrated to other applications. Research future releases and builds to establish impact and risks on the trusts systems.
- Continuously monitor application developments and/or make urgent changes to build as appropriate.
- Investigate end user requirements for the soon-to-be implemented EPR and ascertain other system dependencies.
- Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application.
- Ensure that the PICS/EPR/PAS systems are configured to meet new best practice ways of working, to achieve cost-saving benefits and improved workflow processes.
- Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Project Manager.
- Demonstrate/present complex current systems in an easy-to-understand format to individuals and/or Project teams and/or Trust staff, including at senior and director level
- Self-teach from supplier manuals to solve problems in build.
- Provide recommendations on best practice when using various hardware within the clinical systems to staff, Research alternative hardware solutions where possible and advise accordingly to Project Managers.
- Maintain a high level of communication skills when training colleagues who may not be as technically advanced in the application area and deliver specialist training when required.
- Ensure end-users are given the appropriate levels of access and security to the PICS/EPR/PAS systems as defined by their job role and following the required level of training completion.
- Work with the various testing teams to develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Project requirements.
- Provide support to end-users through regular meetings and by at go-live and during the subsequent optimization phase.
- Ensure compliance to programme changes and change control mechanisms.
- Ensure that all generated documentation is fit for purpose, accepted, and retained in line with the PICS/EPR processes.
- Maintain a high level of concentration for long periods of time as data validation will be paramount in aiding the identification of system bugs so the need to have an attention to detail is critical.
- Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates.
Reporting
- Report configuration progress on a weekly basis to the Project Manager.
- Maintain regular communication with other application teams and suppliers.
- Work with the Business Intelligence / reporting teams to ensure the applications produces all reports required by the various departments.
- Ensure that build development and changes are logged via the trust Service Management tool.
- Ensure Trust colleagues provide information in a timely fashion to enable deadlines to be met
- Analyse and review test progress reports and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level.
- Ensure testing activity is completed, tracked and is consistent with published deadlines.
- To manipulate data and/or run and collate reports or other documentation as required for the PICS/EPR team, board meetings or events.
Continuous improvement
- Propose and implement changes to working practices and support the Trust to adopt these changes to improve efficiency, patient flow and/or patient experience.
- Work with Training & Department leads to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate
- Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) and/or colleagues to discuss workflows and/or areas of concern and/or take notes of any action points.
- Meet regularly with Project Managers, Digital Programme Manager to review and prioritize the scope of the applications/interfaces in accordance with the Project requirements.
Personal
- Be responsible for own area of work, working autonomously to plan and organize workload to meet multiple and often conflicting deadlines.
- Be IT literate and demonstrate a high level of keyboard skills as data interpretation and report generation will be a key requirement.
- Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the application teams and/or wider Trust audience.
- Proven experience in the ability to interact with personnel at all levels both clinical and non-clinical within healthcare.
- Handle change management issues professionally and sometimes in hostile or antagonistic situations.
- Undertake all relevant application training and ensure knowledge of trusts systems remains updated.
- Work in a complex and unstructured multi-disciplinary environment and be able to act with minimum guidelines.
- Act as an ambassador for the Trusts systems always.
- Undertake additional, specific project work in support of the Trusts strategy under the direction of the Strategy team.
- Develop and maintain effective networks and relationships with internal and external contacts.
- Self-motivated and able to take responsibility for decisions.
- Able to cope with unpredictable and intense situations.
- Ability to produce and deliver, or receive and process, detailed complex and highly sensitive information.
Additional information
- There will be occasional periods of prolonged concentration required for a range of duties i.e., Data Analysis, Process Mapping, Project documentation completion, Configuration of digital workflows etc.
- There may be occasions of managing difficult or contentious situations that may arise from implementing change so an aptitude for diplomacy and empathy will be required.
Job description
Job responsibilities
This is not an exhaustive list of duties and a regular review will take place with the post holder as part of their ongoing development and performance management.
System management, support and training
- Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements.
- Evaluate and interrogate various audit data from Clinical Systems and identify demographic data that can be integrated to other applications. Research future releases and builds to establish impact and risks on the trusts systems.
- Continuously monitor application developments and/or make urgent changes to build as appropriate.
- Investigate end user requirements for the soon-to-be implemented EPR and ascertain other system dependencies.
- Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application.
- Ensure that the PICS/EPR/PAS systems are configured to meet new best practice ways of working, to achieve cost-saving benefits and improved workflow processes.
- Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Project Manager.
- Demonstrate/present complex current systems in an easy-to-understand format to individuals and/or Project teams and/or Trust staff, including at senior and director level
- Self-teach from supplier manuals to solve problems in build.
- Provide recommendations on best practice when using various hardware within the clinical systems to staff, Research alternative hardware solutions where possible and advise accordingly to Project Managers.
- Maintain a high level of communication skills when training colleagues who may not be as technically advanced in the application area and deliver specialist training when required.
- Ensure end-users are given the appropriate levels of access and security to the PICS/EPR/PAS systems as defined by their job role and following the required level of training completion.
- Work with the various testing teams to develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Project requirements.
- Provide support to end-users through regular meetings and by at go-live and during the subsequent optimization phase.
- Ensure compliance to programme changes and change control mechanisms.
- Ensure that all generated documentation is fit for purpose, accepted, and retained in line with the PICS/EPR processes.
- Maintain a high level of concentration for long periods of time as data validation will be paramount in aiding the identification of system bugs so the need to have an attention to detail is critical.
- Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates.
Reporting
- Report configuration progress on a weekly basis to the Project Manager.
- Maintain regular communication with other application teams and suppliers.
- Work with the Business Intelligence / reporting teams to ensure the applications produces all reports required by the various departments.
- Ensure that build development and changes are logged via the trust Service Management tool.
- Ensure Trust colleagues provide information in a timely fashion to enable deadlines to be met
- Analyse and review test progress reports and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level.
- Ensure testing activity is completed, tracked and is consistent with published deadlines.
- To manipulate data and/or run and collate reports or other documentation as required for the PICS/EPR team, board meetings or events.
Continuous improvement
- Propose and implement changes to working practices and support the Trust to adopt these changes to improve efficiency, patient flow and/or patient experience.
- Work with Training & Department leads to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate
- Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) and/or colleagues to discuss workflows and/or areas of concern and/or take notes of any action points.
- Meet regularly with Project Managers, Digital Programme Manager to review and prioritize the scope of the applications/interfaces in accordance with the Project requirements.
Personal
- Be responsible for own area of work, working autonomously to plan and organize workload to meet multiple and often conflicting deadlines.
- Be IT literate and demonstrate a high level of keyboard skills as data interpretation and report generation will be a key requirement.
- Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the application teams and/or wider Trust audience.
- Proven experience in the ability to interact with personnel at all levels both clinical and non-clinical within healthcare.
- Handle change management issues professionally and sometimes in hostile or antagonistic situations.
- Undertake all relevant application training and ensure knowledge of trusts systems remains updated.
- Work in a complex and unstructured multi-disciplinary environment and be able to act with minimum guidelines.
- Act as an ambassador for the Trusts systems always.
- Undertake additional, specific project work in support of the Trusts strategy under the direction of the Strategy team.
- Develop and maintain effective networks and relationships with internal and external contacts.
- Self-motivated and able to take responsibility for decisions.
- Able to cope with unpredictable and intense situations.
- Ability to produce and deliver, or receive and process, detailed complex and highly sensitive information.
Additional information
- There will be occasional periods of prolonged concentration required for a range of duties i.e., Data Analysis, Process Mapping, Project documentation completion, Configuration of digital workflows etc.
- There may be occasions of managing difficult or contentious situations that may arise from implementing change so an aptitude for diplomacy and empathy will be required.
Person Specification
Qualifications
Essential
- oGood standard of general education to GCSE level or equivalent including Maths and English.
Experience
Essential
- oUnderstanding of clinical, administrative and/or operational workflows and processes within a hospital environment.
Skills
Essential
- oExcellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers.
Person Specification
Qualifications
Essential
- oGood standard of general education to GCSE level or equivalent including Maths and English.
Experience
Essential
- oUnderstanding of clinical, administrative and/or operational workflows and processes within a hospital environment.
Skills
Essential
- oExcellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital
Bristol Road South
Birmingham
B31 2AP
Employer's website
https://www.roh.nhs.uk/ (Opens in a new tab)
