Senior Digital Network Infrastructure Engineer

Job description

Job responsibilities

Primary duties

1. Lead in managing the Trusts primary network infrastructure
2. Assist the Infrastructure Team to manage the Trusts primary physical server infrastructure and datacentres, storage systems and virtual desktop environment
3. Maintain an effective, resilient and secure network environment, currently the Cisco, VMware and Dell networking environments
4. Assist in managing an effective, resilient and secure Windows Server environment 2012R2/2016/2019 and Active Directory Domain infrastructure.
5. Assist and maintain the Trusts backup and data recovery platforms
6. Lead in managing and maintaining the security patching and firmware updates of network components and assist in the security patching and antivirus activities of the Server Operating systems and Core Infrastructure platforms
7. Mentor and support all team members with relevant technical support and knowledge transfer

Secondary duties

1. Maintain and manage relevant 2nd/3rd line incidents and changes from TopDesk and support members from any team in the resolution of complex incidents and changes
2. When appropriate, participate in out of hours work and the on-call rota for the provision of support to the trust and users
3. Coordinate with Infrastructure Team Leader, Desktop Manger and Digital Architect to develop and maintain the Disaster Recovery environment
4. Coordinate and support an effective strategy with the Desktop Manager and 2nd line teams to maintain and secure the Thin, Full and Mobile client infrastructure, including the patch management of client solutions
5. Coordinate and support with the Servicedesk Manager and 1st line teams to help provide strong and responsive solutions to front line service problems and development of new and effective desktop support solutions
6. Coordinate and support the Project Team to deliver important trust applications and changes to services
7. Coordinate and support the Infrastructure Team in delivering new solutions and resolving issues
8. Coordinate and support the Security team in patching security vulnerabilities in our IT infrastructure where appropriate

Project Responsibilities

1. Work with project managers, BI team and suppliers to support and implement technical programmes of work for the trust, while managing changing priorities
2. Deliver assigned project elements as required within specified guidelines and timescales, following change control processes
3. Assist in the delivery of project documentation where appropriate
4. Represent IT and the IT Projects Team for projects involving other departments

General Responsibilities

1. Ensure relevant documentation is created for new systems and applications including trouble-shooting guides, user manuals and maintenance operations
2. Assist in maintaining the Active Directory environment, including Group Policy and assist the Infrastructure Team Leader where needed
3. Keep up to date with current IT trends and technical press information and research technical solutions to inform and improve IT services both internally and for the Trust

1. Implement or assist in planning, deployment and upgrading of minor and major IT systems to meet the Trusts/NHS requirements
2. Always consider impact of internal IT changes on project related activities, ensuring all activities are planned, change controlled, communicated, tested and documented
3. Undertake daily system administration and monitoring tasks for IT systems and servers ensuring they are performing optimally and communicating, remediating and escalating issues where appropriate, using any automated tools and manual investigation skills to identify problems and issue alerts
4. Support relevant parties with information required to fulfil Freedom of Information requests
5. Review and maintain patching, firmware, software versions of critical IT infrastructure systems
6. Manage own workloads to complete all scheduled activities within agreed timescales where possible
7. Manage unpredictable events and re-schedule activities as needed, taking into consideration any conflicting priorities
8. Implement automation where possible to streamline IT activities
9. Adhere to all IT procedures relating to service delivery and identify any opportunities for improvements in solutions and methodology inside and outside of IT
10. Carry out and document root cause analysis reports where appropriate
11. Respond to and action auditing requests from the trust itself and maintain the regular and ad-hoc auditing of the core IT infrastructure and systems as required by the IT Infrastructure Team Leader and IT Manager

Responsibilities to colleagues and peers

1. Sharing skills, knowledge and experience with colleagues in all teams to help improve the service we provide to the Trust
2. Deputise for the other IT teams and managers if required
3. Follow all Health and safety precautions when accessing, lifting and maintaining IT hardware, ensuring that risk of personal injury is minimised to yourself and colleagues

Network Infrastructure Responsibilities

1. Assist in the Infrastructure Team Leader in the design, installation and configuration of the Trusts network systems
2. Maintain a very high degree of availability for all Trust network services both on premises and remote
3. Support the Infrastructure Team Leader in developing a strong and robust networking strategy to support the trusts ongoing network requirements for Structured Cabling, Fibre, Firewalls, IPS/IDS, Routers, Wi-Fi and Cloud
4. Proactively monitor and seek to improve the reliability of the Trusts network systems and work closely with all of the IT Teams to resolve complex multi element problems involving many systems or devices
5. Support the Security Team in network security improvements and remediation

Virtualized Infrastructure Responsibilities

1. Assist in the installation and configuration of all areas of our VMware virtualized environments and future on premises or cloud solutions
2. Assist in maintaining the Horizon View VDI server environment and providing support to the Desktop Manager where needed
3. Assist in maintaining, monitoring and optimizing of our virtualized systems and the hardware they are delivered on
4. Assist in management of DR and failover configuration of VMware DRS and HA

Storage, Backup and DR Responsibilities

1. Assist in managing our current (vSAN and Dell Compellent) and future virtualized and physical storage solutions
2. Assist in managing VMware VSAN health, monitoring and reporting on performance and capacity planning
3. Assist in the maintenance our Veeam backup platform and future systems as required by the Trust
4. Work with Business Intelligence team to help them maintain fine grain database backups
5. Provisioning new storage as required (vSAN, CIFS, iSCSI etc.)
6. Assist in the restoration of data from backups where needed and the regular validation of our ability to do so in the event of data loss or corruption
7. Assist the Infrastructure Team Leader in the development and maintenance of our DR platforms and take part in DR simulation activities

Corporate responsibilities

1. Participate in the objective setting process as part of the annual Performance Development Review/appraisal process, to understand how own role and objectives are linked to team, directorate and corporate objectives, to review what aspects of your role are being done well, and to identify any areas for development.
2. Undertake relevant activities and mandatory training to meet objectives identified in Personal Development Plan.
3. Adhere to all policies and guidelines where appropriate, including HR, Information Governance, Risk Management and Health & Safety, Data Protection Act
4. Comply with relevant professional codes of conduct and accountability
5. Maintain professional registration if this is a requirement of the job.
6. Carry out your duties in a way that supports equality and values diversity. This responsibility includes your actions in relation to service users, carers, work colleagues, people in other organisations and members of the public

Communications

1. Communicating to colleagues and trust staff on any planned or unplanned changes affecting service availability (by e-mail)
2. Carrying out regular ad-hoc and planned training of colleagues on a range of complex IT hardware and software configuration issues
3. Liaise with a range internal staff and 3rd parties for support, troubleshooting, warranty and project related activities
4. Contribute to team meetings and give updates on current activities
5. Develop documentation to assist users in using IT and also develop knowledge base articles for less commonly known IT related solutions to problems
6. Develop and maintain documentation regarding specific design and configuration of all hardware, software, network design etc. Update documents whenever changes made
7. Keeping team leader informed on progress of all work activities

Person Specification

Qualifications

Essential

• CCNA/CCNP Certification

Personal

Essential

• Strong Communicator
• Solve a range of complex problems
• Ability to work as part of a team

Experience

Essential

• VMware Ecostructure Experience (VMC/VSAN)
• Cisco/HP/Dell Networking Environment and Network Design
• AWS/Azure/MultiCloud Network Config
• Firewall Management (Checkpoint)
• SD-WAN and Software Defined Networking
• Protocols TCP/IP, EIGRP, 802.11a/b/g/n, WPA/WPA2, VPN, DNS, DHCP, NAT, VRRP, HSRP
• Project Management
• 3rd, 2nd, 1st Line Support
• Documentation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

Royal Orthopaedic Hospital NHS Foundation Trust

Bristol Road South

Northfield

B31 2AP

Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)