Job summary
Clinical Service Manager
12 months Fixed Post (Secondment)
Outpatients, Appointments, Medical Records and Patient Access
We have a very exciting secondment opportunity for experienced and talented individual to join our senior management team to support the teams working within our Outpatients, Appointments, Medical Records and Patient Access services at the Royal Orthopaedic Hospital Birmingham (ROH). Working as the Clinical Service Manager you will be responsible for the operational management of the teams.
As a key member of the senior operational team, the Clinical Service Manager will be integral to the delivery of the strategic vision and plan for the ROH.
The successful candidates will be able to maintain and strengthen strong working relationships will all stakeholders both internally and externally e.g. with all other Trusts and Suppliers.
previous applicant need not to apply
Main duties of the job
Main duties and responsibilities
Lead and manage the individual services in partnership with the Clinical Service Lead whilst sustaining effective working relationships with the divisional team, consultant medical staff, and senior nursing team ensuring that the operational requirements of the directorate are effectively managed and co-ordinated.
To develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual and performance targets are met.
To work with clinical colleagues to establish and monitor protocols of care provision in order to deliver efficient and effective care pathways which improve patient outcomes and reduce lengths of stay.
Actively contribute and lead service and other meetings, working co-operatively with clinicians within the service
To continually question and challenge the status quo looking for new and innovative ways to improve service delivery to make the most effective use of resources and ensure services are patient focused
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Job description
Job responsibilities
With an impressive track record of operational delivery, you will demonstrate:
-High level leadership and influencing skills to support the transformation of the organisational culture and service delivery in line with the trusts overall strategy.
-A driven, inspirational and collaborative leadership style and a demonstrable track record of success in a complex healthcare organisation.
-Significant operational management experience with clear evidence of delivering tangible outcomes including achievement of national standards.
-High-level operational and strategic business planning skills to ensure delivery of the organisational annual plan and corporate objectives.
-An ambition and passion to drive through a commitment to improving patient services with continual performance improvement working with multidisciplinary teams.
-A commitment to service improvement, empowering and engaging clinical and operational leaders to identify new ways of working to deliver efficiencies and meet the changing needs of patients.
Job description
Job responsibilities
With an impressive track record of operational delivery, you will demonstrate:
-High level leadership and influencing skills to support the transformation of the organisational culture and service delivery in line with the trusts overall strategy.
-A driven, inspirational and collaborative leadership style and a demonstrable track record of success in a complex healthcare organisation.
-Significant operational management experience with clear evidence of delivering tangible outcomes including achievement of national standards.
-High-level operational and strategic business planning skills to ensure delivery of the organisational annual plan and corporate objectives.
-An ambition and passion to drive through a commitment to improving patient services with continual performance improvement working with multidisciplinary teams.
-A commitment to service improvement, empowering and engaging clinical and operational leaders to identify new ways of working to deliver efficiencies and meet the changing needs of patients.
Person Specification
Education and Qualifications
Essential
- Degree of equivalent professional academic qualification.
- Masters Degree
Experience
Essential
- Senior Management experience within the NHS
- Proven track record of delivering against set objectives and achieving key targets, demonstrating continuous and quality improvements
Desirable
- Previous NHS experience of managing Outpatient / Access services
Knowledge and Skills
Essential
- Able to act as catalyst for change, encouraging innovation and creativity in service redesigntively work with members of different professions and across organisational boundaries
- oAbility to communicate effectively demonstrating sensitivity /understanding to a wide range of different people/ organisations
Person Specification
Education and Qualifications
Essential
- Degree of equivalent professional academic qualification.
- Masters Degree
Experience
Essential
- Senior Management experience within the NHS
- Proven track record of delivering against set objectives and achieving key targets, demonstrating continuous and quality improvements
Desirable
- Previous NHS experience of managing Outpatient / Access services
Knowledge and Skills
Essential
- Able to act as catalyst for change, encouraging innovation and creativity in service redesigntively work with members of different professions and across organisational boundaries
- oAbility to communicate effectively demonstrating sensitivity /understanding to a wide range of different people/ organisations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital
Bristol Road South
Birmingham
B31 2AP
Employer's website
https://www.roh.nhs.uk/ (Opens in a new tab)
