Job summary
Don't miss this fantastic opportunity to join our dynamic team of Nurses here at The Royal Orthopaedic Hospital NHS Foundation Trust, Birmingham. We are recruiting an ADCU Receptionist to join our Team.
With multi-professional team working we are continually enhancing the patient journey and experience with high quality, evidence-based care delivery.
We have a strong commitment to education and training. All new starters will be offered an induction programme and period of supernumerary practice.
Applicants must be dedicated to delivering a high-quality care and work well within the multi-professional team.
We are looking for a flexible, motivated and passionate administrator who will have organisational and communication skills with the ability to build strong professional relationships with patients and their families/relatives.
We are committed to providing staff support and value staff for the individual qualities that they can bring to our services. As a Trust we are committed to your personal and professional development.
ADCU is currently open from 0700 to 1900 Monday to Saturday. You will be expected to work flexible days on rotating shifts with the rest of the team. The working week will be 3 days of 6-hour shifts and working times for this contract will be the following:
Early Shift - 06:45-12:45
Late Shift - 13:00-19:00
Current hours and shift patterns may be subject to change depending on the needs of the Service.
Main duties of the job
To work as part of a team to provide clerical and receptionist support to the Admissions and Day Case Unit. Effectively communicating with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
To find more about our staff benefits, please visit our website.
Job description
Job responsibilities
Welcome patients to the Admissions and Day Case Unit in a professional and courteous manner.
Liaise with relatives and carers.
Admit patients on PAS.
Update patient demographics on PAS and generate the relevant documentation for the patients admission.
Monitor the waiting area, being observant and conscious of the flow of patients in the Unit ensuring patients move through the Unit in accordance with the Theatre schedule and Trust policies and procedures.
Monitor and update the patient activity and assist Nursing/Theatre staff with the patient journey through the Unit.
Record Ward attendances on PAS and inform coding team.
Transfer patients on PAS to Wards as appropriate.
Discharge patients on PAS.
Book review appointments for patients following advice from Nursing staff.
Record VTE Assessment data and report information.Record cancellations on PAS/ORMIS/THEATREMAN and liaise with the Bed manager, Medical Secretaries, Medical Secretary Team Leaders, Scheduled Care Coordinators, and other relevant staff in a timely manner.
Ensure case notes are available for all patients attending the Admissions and Day Case Unit.
Ensure all relevant clinical annotation is filed in the case notes prior to admission.
Prepare paperwork and case notes for future admissions.
Ensure all clinical documentation is filed correctly in the case notes
Track case notes in and out of the Admissions and Day Case Unit on PAS.
Deliver case notes to the Coding Office daily in a timely manner.
Ensure all calls into ADCU Reception are answered in a courteous and timely manner.
Coordinate and book hospital transport for patients when required.
Access and update all relevant information systems including PAS, ORMIS, and other systems deemed appropriate by the team leader and Senior Sister.
Provide administrative support to the ADCU and Ward Manager incorporating printing, photocopying and faxing.
Order stationery and ensure adequate stock levels are maintained.
Open and distribute post and action emails promptly.
Work as a team providing cover for annual and sick leave.
Provide accurate information for the ADCU Manager and Ward Manager.
Attend and participate in Team meetings.
Adhere to Trust policies and procedures.
Job description
Job responsibilities
Welcome patients to the Admissions and Day Case Unit in a professional and courteous manner.
Liaise with relatives and carers.
Admit patients on PAS.
Update patient demographics on PAS and generate the relevant documentation for the patients admission.
Monitor the waiting area, being observant and conscious of the flow of patients in the Unit ensuring patients move through the Unit in accordance with the Theatre schedule and Trust policies and procedures.
Monitor and update the patient activity and assist Nursing/Theatre staff with the patient journey through the Unit.
Record Ward attendances on PAS and inform coding team.
Transfer patients on PAS to Wards as appropriate.
Discharge patients on PAS.
Book review appointments for patients following advice from Nursing staff.
Record VTE Assessment data and report information.Record cancellations on PAS/ORMIS/THEATREMAN and liaise with the Bed manager, Medical Secretaries, Medical Secretary Team Leaders, Scheduled Care Coordinators, and other relevant staff in a timely manner.
Ensure case notes are available for all patients attending the Admissions and Day Case Unit.
Ensure all relevant clinical annotation is filed in the case notes prior to admission.
Prepare paperwork and case notes for future admissions.
Ensure all clinical documentation is filed correctly in the case notes
Track case notes in and out of the Admissions and Day Case Unit on PAS.
Deliver case notes to the Coding Office daily in a timely manner.
Ensure all calls into ADCU Reception are answered in a courteous and timely manner.
Coordinate and book hospital transport for patients when required.
Access and update all relevant information systems including PAS, ORMIS, and other systems deemed appropriate by the team leader and Senior Sister.
Provide administrative support to the ADCU and Ward Manager incorporating printing, photocopying and faxing.
Order stationery and ensure adequate stock levels are maintained.
Open and distribute post and action emails promptly.
Work as a team providing cover for annual and sick leave.
Provide accurate information for the ADCU Manager and Ward Manager.
Attend and participate in Team meetings.
Adhere to Trust policies and procedures.
Person Specification
Qualifications
Essential
- Math's and English GCSE grade C or equivalent.
Experience
Essential
- General administration/clerical experience. Working as part of a team. Experience of working with the general public.
Skills
Essential
- Knowledge and ability to demonstrate customer care.
Skills
Essential
- Knowledge of hospital IT systems and keyboard skills
Desirable
- Able to use the PAS system
Person Specification
Qualifications
Essential
- Math's and English GCSE grade C or equivalent.
Experience
Essential
- General administration/clerical experience. Working as part of a team. Experience of working with the general public.
Skills
Essential
- Knowledge and ability to demonstrate customer care.
Skills
Essential
- Knowledge of hospital IT systems and keyboard skills
Desirable
- Able to use the PAS system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital
Bristol Road South
Birmingham
B31 2AP
Employer's website
https://www.roh.nhs.uk/ (Opens in a new tab)
