Job summary
We are looking to recruit a new Phlebotomy Lead to join our existing team to based at Royal Albert Edward Infirmary.
Excellent communication skills are essential, together with an empathetic nature, strong management skills and a mind for service development.
Successful applicants will have a flexible approach, enthusiasm, proven management skills and be able to use own initiative to continue to deliver and build on the fantastic service we currently provide.
Phlebotomy experience would be beneficial but not essential as the job will be primarily focused on service management and development and full training will be provided.
Please note this vacancy may close earlier than the specified advert closing date if a suitable level of applications are received so we encourage early applications.
Main duties of the job
- Responsible for direct management of the service and support of the Phlebotomy lead.
- Responsible to drive service development working with the division.
- Manage team rotas, holiday's, sickness, and absence within the team.
- Liaise and communicate with Pathology Department, GP's, Medical colleagues, Ward staff, suppliers, patients and other NHS Trusts. Maintain good working relationships with all disciplines.
- To be responsible for the management of staff resources to maximise efficiency within the agreed budget levels.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Job description
Job responsibilities
The post holder will be responsible for the proactive management of outpatient and inpatient activity across Trust and non Trust sites.
Duties and Responsibilities
- To plan, deliver and evaluate care, adhering to evidence based clinical standards and protocols in accordance with-ratified Trust standards and protocols.
- To be responsible for the direct management and support of the Phlebotomy team.
- To be responsible for the management, implementation and validation of processes across the service.
- To plan and prioritise own duties and workload, balancing patient related and professional demand.
- Lead in planning and and co-ordination of the Phlebotomy service.
- To make changes to clinical practice and lead implementation of new working practices when required.
- To be responsible for highlighting the capacity and demand issues.
- To take responsibility or investigating complaints or incidents by completing the necessary documentation including the implementation of any action plans.
- Co-ordinating of annual leave, maintaining accurate staff records and sickness and absence rates.
- To collect blood samples from adults by venepuncture on Trust and non Trust sites in both an inpatient and outpatient setting.
- Perform blood collection on all Trust sites.
- To assist in the practical training of staff in blood collection techniques.
- To maintain adequate stock levels of the blood collection system both inpatient and outpatient areas.
- Maintain accurate staff attendance records, including sickness absence policy.
- To work within all of the standard operational policies and health and safety procedures of the department in accordance with Trust standards and Policies.
- To perform routine technical procedures using the glucometer and contribute to the QA scheme.
- To participate in changes to clinical practice and undertake new working practices when required.
- To follow strict hand hygiene in all areas at all times.
- To participate in regular audit activities within the department.
- Complete DATIX incidents in line with Trust policy.
- Responsible for writing and updating all risk assessments and SOP for the Phlebotomy Department.
- To ensure the department meets all statutory obligations with regard to health and safety.
Communication and working relationships
- To represent the department at meetings deputising when necessary for appropriate managers.
- To actively promote internally and externally to the Trust good communication links with all disciplines of staff within associated organisations.
- Display a professional attitude at all times when dealing with the general public and colleagues alike.
- Liaise and communicate with Pathology Department, GP's, Medical colleagues, Ward staff, suppliers, patients and other NHS Trusts. Maintain good working relationships with all disciplines.
Responsibility for Finance
- To take an active role in the management of the cost effective use of departmental resources whilst delivering the service.
- To be responsible for the management of staff resources to maximise efficiency within the agreed budget levels.
Responsibility for Human Resources
- To undertake recruitment and selection of staff within the Phlebotomy team.
- To monitor individual staff performance initiating action plans where necessary to record progress in line with HR policy.
- To co-ordinate and participate in the performance review and objective setting process.
- Disseminate information from all levels within the team in a timely and accurate manner ensuring good communication links.
- Cover colleagues where necessary in order to maintain the level of service.
- Adhere to Trust policies, procedures and guidelines. Provide HR information for the department regarding any relevant changes.
- Ensure compliance with mandatory training requirements in accordance with Trust policy.
Responsibility for information resources
- To take responsibility for ensuring that effective communication skills, written or fae to face, result in a positive outcome.
- To monitor systems and procedures ensuring that both written and electronic information is recorded accurately to ensure compliance with targets and standards.
- Utilise the Trust IT resources appropriately in adherence to all policies and procedures.
Responsibilities for teaching
- To be responsible for co-ordinating training and assessing new phlebotomy staff in line with National Occupation Standards.
- To work alongside trainees and act as tutor.
- Recognise and accept responsibility for own personal development.
- Promote and facilitate the need for ongoing learning to encourage all members of staff to have the opportunity to learn and develop.
- Ensure the effective induction and training of staff; carry out personal appraisals for all staff in accordance with Trust Policy.
- To identify development needs with objectives reflecting those of the department.
- To provide supporting documentation, training manuals, awareness sessions etc.
- To identify and support ongoing development that contributes to individual goals and to those of the department, making staff aware of any in house training or any alternative developmental opportunities.
- Provide training to new staff members and ensure local induction is completed.
Job description
Job responsibilities
The post holder will be responsible for the proactive management of outpatient and inpatient activity across Trust and non Trust sites.
Duties and Responsibilities
- To plan, deliver and evaluate care, adhering to evidence based clinical standards and protocols in accordance with-ratified Trust standards and protocols.
- To be responsible for the direct management and support of the Phlebotomy team.
- To be responsible for the management, implementation and validation of processes across the service.
- To plan and prioritise own duties and workload, balancing patient related and professional demand.
- Lead in planning and and co-ordination of the Phlebotomy service.
- To make changes to clinical practice and lead implementation of new working practices when required.
- To be responsible for highlighting the capacity and demand issues.
- To take responsibility or investigating complaints or incidents by completing the necessary documentation including the implementation of any action plans.
- Co-ordinating of annual leave, maintaining accurate staff records and sickness and absence rates.
- To collect blood samples from adults by venepuncture on Trust and non Trust sites in both an inpatient and outpatient setting.
- Perform blood collection on all Trust sites.
- To assist in the practical training of staff in blood collection techniques.
- To maintain adequate stock levels of the blood collection system both inpatient and outpatient areas.
- Maintain accurate staff attendance records, including sickness absence policy.
- To work within all of the standard operational policies and health and safety procedures of the department in accordance with Trust standards and Policies.
- To perform routine technical procedures using the glucometer and contribute to the QA scheme.
- To participate in changes to clinical practice and undertake new working practices when required.
- To follow strict hand hygiene in all areas at all times.
- To participate in regular audit activities within the department.
- Complete DATIX incidents in line with Trust policy.
- Responsible for writing and updating all risk assessments and SOP for the Phlebotomy Department.
- To ensure the department meets all statutory obligations with regard to health and safety.
Communication and working relationships
- To represent the department at meetings deputising when necessary for appropriate managers.
- To actively promote internally and externally to the Trust good communication links with all disciplines of staff within associated organisations.
- Display a professional attitude at all times when dealing with the general public and colleagues alike.
- Liaise and communicate with Pathology Department, GP's, Medical colleagues, Ward staff, suppliers, patients and other NHS Trusts. Maintain good working relationships with all disciplines.
Responsibility for Finance
- To take an active role in the management of the cost effective use of departmental resources whilst delivering the service.
- To be responsible for the management of staff resources to maximise efficiency within the agreed budget levels.
Responsibility for Human Resources
- To undertake recruitment and selection of staff within the Phlebotomy team.
- To monitor individual staff performance initiating action plans where necessary to record progress in line with HR policy.
- To co-ordinate and participate in the performance review and objective setting process.
- Disseminate information from all levels within the team in a timely and accurate manner ensuring good communication links.
- Cover colleagues where necessary in order to maintain the level of service.
- Adhere to Trust policies, procedures and guidelines. Provide HR information for the department regarding any relevant changes.
- Ensure compliance with mandatory training requirements in accordance with Trust policy.
Responsibility for information resources
- To take responsibility for ensuring that effective communication skills, written or fae to face, result in a positive outcome.
- To monitor systems and procedures ensuring that both written and electronic information is recorded accurately to ensure compliance with targets and standards.
- Utilise the Trust IT resources appropriately in adherence to all policies and procedures.
Responsibilities for teaching
- To be responsible for co-ordinating training and assessing new phlebotomy staff in line with National Occupation Standards.
- To work alongside trainees and act as tutor.
- Recognise and accept responsibility for own personal development.
- Promote and facilitate the need for ongoing learning to encourage all members of staff to have the opportunity to learn and develop.
- Ensure the effective induction and training of staff; carry out personal appraisals for all staff in accordance with Trust Policy.
- To identify development needs with objectives reflecting those of the department.
- To provide supporting documentation, training manuals, awareness sessions etc.
- To identify and support ongoing development that contributes to individual goals and to those of the department, making staff aware of any in house training or any alternative developmental opportunities.
- Provide training to new staff members and ensure local induction is completed.
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent qualification/experience relevant to subject area
- Evidence of professional and/ or personal self development
- To hold supervisory / managerial qualification, eg CMI level 3 or be working towards
- NVQ Level 4 Teaching qualification or equivalent experience/qualification
Experience
Essential
- To have staff personal development experience
- Experience of managing a budget
- Proven achievement in a supervisory role
- To have substantive experience as a Senior Phlebotomist
Skills
Essential
- Good organisational skills
- Demonstrate good communication / team and interpersonal skills
- To have the skill to use varying computer / office systems
- Ability to adapt and prioritise work as required to provide a more effective and efficient service
- Leadership skills
- Ability to motivate staff and teams
- Good analytical skills
- Team worker - To facilitate and co-ordinate information
Knowledge
Essential
- To be aware of patient confidentiality issues
- Demonstrate knowledge of Trust systems PAS,ICE,EPR,HIS and Oracle
- To haev a sound knowledge of policies and procedures
- Knowledge of HR Policies and Procedures
Additional
Essential
- Willingness to work flexible hours
- Must be able to make multiple site visits daily whilst transporting all required equipment
- Speak English to an appropriate standard relevant to their role i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent qualification/experience relevant to subject area
- Evidence of professional and/ or personal self development
- To hold supervisory / managerial qualification, eg CMI level 3 or be working towards
- NVQ Level 4 Teaching qualification or equivalent experience/qualification
Experience
Essential
- To have staff personal development experience
- Experience of managing a budget
- Proven achievement in a supervisory role
- To have substantive experience as a Senior Phlebotomist
Skills
Essential
- Good organisational skills
- Demonstrate good communication / team and interpersonal skills
- To have the skill to use varying computer / office systems
- Ability to adapt and prioritise work as required to provide a more effective and efficient service
- Leadership skills
- Ability to motivate staff and teams
- Good analytical skills
- Team worker - To facilitate and co-ordinate information
Knowledge
Essential
- To be aware of patient confidentiality issues
- Demonstrate knowledge of Trust systems PAS,ICE,EPR,HIS and Oracle
- To haev a sound knowledge of policies and procedures
- Knowledge of HR Policies and Procedures
Additional
Essential
- Willingness to work flexible hours
- Must be able to make multiple site visits daily whilst transporting all required equipment
- Speak English to an appropriate standard relevant to their role i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
