Job summary
We are looking for an enthusiastic, organised individual to join our clerical team for 22.5 hours on a permanent basis.
The role involves providing administrative and clerical support to the Musculoskeletal (MSK) Physiotherapy Service and includes the organisation and monitoring of the office workload.
Working hours are to be Monday 8-4pm Platt Bridge Health Centre, Thursday 9-5pm Wigan Health Centre, Friday 9-5pm Wigan Health Centre. Non-negotiable.
This vacancy may close earlier than the specified closing date if a high volume of suitable applications are received.
The role will require you to work across all areas in the Trust which includes those that are designated as positive and asymptomatic and negative COVID wards.
Evidence of qualifications listed on the person specification will be required and interview and during the onboarding process.
Main duties of the job
- Duties will include manning reception and dealing with telephone enquiries as well as using the SystmOne, Choose and Book, Patient Centre and HIS computer systems to input referrals and manage clinic appointments.
- To provide administrative and clerical support to the physiotherapy service including hydrotherapy.
- Data inputting onto the Patient Centre system
- To participate in the organisation and monitoring of the office workload
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Job description
Job responsibilities
- To provide a confidential, administrative and clerical service to the Physiotherapy Service including hydrotherapy
- To carry out general reception duties, including checking in patients, answering the telephone, arranging interpreter services and dealing with routine enquiries etc
- To be responsible for the registration and referring of patient details, including data collection, inputting and data cleansing on computer systems.
- To be responsible for gathering and dealing with referrals.
- To take delegated responsibility for the allocation of physiotherapy appointments for patients referred to the physiotherapy service.
Job description
Job responsibilities
- To provide a confidential, administrative and clerical service to the Physiotherapy Service including hydrotherapy
- To carry out general reception duties, including checking in patients, answering the telephone, arranging interpreter services and dealing with routine enquiries etc
- To be responsible for the registration and referring of patient details, including data collection, inputting and data cleansing on computer systems.
- To be responsible for gathering and dealing with referrals.
- To take delegated responsibility for the allocation of physiotherapy appointments for patients referred to the physiotherapy service.
Person Specification
Experience
Essential
- Minimum of 2 years experience in a secretarial or administrative position
- Experience working in a relevant area
Qualifications
Essential
- Good general education
- Basic level qualification in English and Maths
Desirable
- ECDL qualification or Microsoft/Lotus qualification
- CPD
Skills
Essential
- Use of Microsoft Office Suite
- Good organisational skills
- Excellent inter-personal skills
- Ability to use own initiative and work under direction
- Able to work collaboratively within a team
- Motivation / drive / enthusiasm
Desirable
- Previous experience of using System One
- Awareness of physiotherapy
- IT skills
Knowledge
Essential
- Awareness of confidentiality
Desirable
- Knowledge of NHS policies and procedures
- Knowledge of medical terminology
Additional
Essential
- Able to work flexibly across locations and shift patterns.
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Committed to personal and team development
Person Specification
Experience
Essential
- Minimum of 2 years experience in a secretarial or administrative position
- Experience working in a relevant area
Qualifications
Essential
- Good general education
- Basic level qualification in English and Maths
Desirable
- ECDL qualification or Microsoft/Lotus qualification
- CPD
Skills
Essential
- Use of Microsoft Office Suite
- Good organisational skills
- Excellent inter-personal skills
- Ability to use own initiative and work under direction
- Able to work collaboratively within a team
- Motivation / drive / enthusiasm
Desirable
- Previous experience of using System One
- Awareness of physiotherapy
- IT skills
Knowledge
Essential
- Awareness of confidentiality
Desirable
- Knowledge of NHS policies and procedures
- Knowledge of medical terminology
Additional
Essential
- Able to work flexibly across locations and shift patterns.
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Committed to personal and team development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Wigan Health Centre/Platt Bridge Health Centre
Wigan Health Centre, Frog Lane,
Wigan
WN6 7LB
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
