Job summary
We are looking for a hardworking, friendly individual to support the Rheumatology Ward at Wrightington Hospital.The successful applicant must have experience in working independently and as part of a team, have excellent communication and organisational skills and be able to effectively communicate with patients and staff, over the phone, email and face to face.
Main duties of the job
Provide a friendly and organised reception service to inpatients and outpatients that are attending the Ward, acting as a first point of contact for all queries.
Good IT skills and knowledge are required.
Admit all patients on to the ward, complete all the clinical outcomes, print patient blood forms, book patient transport and complete other admin duties that are required.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
- Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
- Answer telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
- Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
- Work closely with and support the Co-ordinator.
- Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.
- Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.
- Ensure patients pathway is printed and available for nursing/medical staff.
- Scan all pathways for admission.
- Ensure name beds are printed out for all patients.
- Uses the patient centre system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
- Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.
- Receives and processes mail and specimens, delivering to the correct ward/department.
- Carrying out errands between departments.
- Maintaining stationary and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
- Maintain the tidiness of the nurses station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.
- Establish and maintain an effective filing system.
Job description
Job responsibilities
- Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
- Answer telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
- Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
- Work closely with and support the Co-ordinator.
- Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.
- Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.
- Ensure patients pathway is printed and available for nursing/medical staff.
- Scan all pathways for admission.
- Ensure name beds are printed out for all patients.
- Uses the patient centre system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
- Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.
- Receives and processes mail and specimens, delivering to the correct ward/department.
- Carrying out errands between departments.
- Maintaining stationary and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
- Maintain the tidiness of the nurses station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.
- Establish and maintain an effective filing system.
Person Specification
Qualifications
Essential
- Evidence of basic level qualification in English and Maths or able to demonstrate equivalent experience
Desirable
Experience
Essential
- Ability to work as a member of a team or independently
Desirable
- Previous clerical experience
- Knowledge of or previous experience of using NHS electronic systems
- Previous experience of dealing with the public
- Experience of working within the NHS
Skills
Essential
- Good communication skills and organisational skills
Knowledge
Essential
- Good knowledge of clerical skills required
Additional
Essential
Desirable
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Person Specification
Qualifications
Essential
- Evidence of basic level qualification in English and Maths or able to demonstrate equivalent experience
Desirable
Experience
Essential
- Ability to work as a member of a team or independently
Desirable
- Previous clerical experience
- Knowledge of or previous experience of using NHS electronic systems
- Previous experience of dealing with the public
- Experience of working within the NHS
Skills
Essential
- Good communication skills and organisational skills
Knowledge
Essential
- Good knowledge of clerical skills required
Additional
Essential
Desirable
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Wrightington Hospital
Hall Lane
Appley Bridge
WN6 9EP
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
