TCI Officer

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

The closing date is 05 May 2025

Job summary

We are looking for a highly motivated individual's to join the Admissions booking team at Wrightington Hospital, with various hours available.

Please be aware that if you are successful you will be required to present original certificates for all of the qualifications which you hold (as listed on your application) in order to demonstrate that you meet the criteria outlined in the person specification.

There are 2x part times and 1x full time post available. Please discuss at interview.

Main duties of the job

  • Adding patients to the inpatient waiting list
  • Booking patients for a pre-operative assessment
  • Chasing pre-operative assessment results
  • Booking patients in for their operation, by phoning the patients
  • Attending weekly meeting, to discuss the operating lists
  • Meeting with consultants and their team, to discuss upcoming theatre lists
  • Providing daily updates to the Manager/Supervisor's regarding your upcoming theatre lists
  • Managing your own 'patient tracker list' to assist you with booking patients in date and priority order
  • Covering team members when on leave or sickness
  • Distribute via email full operating lists, to relevant parties
  • Keep up-to-date electronic diaries for your consultant's and their team
  • Liaise with theatre staff and theatre coordinator, re specialist equipment and custom implants etc
  • Take phone calls from patients regarding wait times and passed fit status from their pre-operative assessment

About us

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum, Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

302-25-7154192SS

Job locations

Wrightington Hospital

Hall Lane

Wigan

WN6 9EP


Job description

Job responsibilities

  • Adding patients to the inpatient waiting list
  • Booking patients for a pre-operative assessment
  • Chasing pre-operative assessment results
  • Booking patients in for their operation, by phoning the patients
  • Attending weekly meeting, to discuss the operating lists
  • Meeting with consultants and their team, to discuss upcoming theatre lists
  • Providing daily updates to the Manager/Supervisor's regarding your upcoming theatre lists
  • Managing your own 'patient tracker list' to assist you with booking patients in date and priority order
  • Covering team members when on leave or sickness
  • Distribute via email full operating lists, to relevant parties
  • Keep up-to-date electronic diaries for your consultant's and their team
  • Liaise with theatre staff and theatre coordinator, re specialist equipment and custom implants etc
  • Take phone calls from patients regarding wait times and passed fit status from their pre-operative assessment

Job description

Job responsibilities

  • Adding patients to the inpatient waiting list
  • Booking patients for a pre-operative assessment
  • Chasing pre-operative assessment results
  • Booking patients in for their operation, by phoning the patients
  • Attending weekly meeting, to discuss the operating lists
  • Meeting with consultants and their team, to discuss upcoming theatre lists
  • Providing daily updates to the Manager/Supervisor's regarding your upcoming theatre lists
  • Managing your own 'patient tracker list' to assist you with booking patients in date and priority order
  • Covering team members when on leave or sickness
  • Distribute via email full operating lists, to relevant parties
  • Keep up-to-date electronic diaries for your consultant's and their team
  • Liaise with theatre staff and theatre coordinator, re specialist equipment and custom implants etc
  • Take phone calls from patients regarding wait times and passed fit status from their pre-operative assessment

Person Specification

Knowledge

Essential

  • Knowledge of healthcare records policies and their application
  • Knowledge of work in specialist orthopaedic administration function on Trust PAS systems and an understanding of how to apply this is practice.
  • Data protection/ Caldecott and confidentiality codes of conduct

Desirable

  • Knowledge of the Wrightington suite/specialist orthopaedic activity

Skills

Essential

  • Ability to communicate effectively at all levels.
  • Ability to multi task.
  • Problem solver
  • Ability to work to deadlines
  • Ability to prioritise work.
  • A thorough approach

Desirable

  • Customer Care Skills

Experience

Essential

  • Working towards performance targets
  • Experience of waiting list/admissions processes

Qualifications

Essential

  • NVQ Level III qualification or able to demonstrate equivalent experience.
  • 5 GCSE's or equivalent qualification/experience
  • ECDL or equivalent qualification/experience

Desirable

  • Clinical coding/medical terminology qualification

Additional

Essential

  • Flexible approach
  • Good time keeping
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Person Specification

Knowledge

Essential

  • Knowledge of healthcare records policies and their application
  • Knowledge of work in specialist orthopaedic administration function on Trust PAS systems and an understanding of how to apply this is practice.
  • Data protection/ Caldecott and confidentiality codes of conduct

Desirable

  • Knowledge of the Wrightington suite/specialist orthopaedic activity

Skills

Essential

  • Ability to communicate effectively at all levels.
  • Ability to multi task.
  • Problem solver
  • Ability to work to deadlines
  • Ability to prioritise work.
  • A thorough approach

Desirable

  • Customer Care Skills

Experience

Essential

  • Working towards performance targets
  • Experience of waiting list/admissions processes

Qualifications

Essential

  • NVQ Level III qualification or able to demonstrate equivalent experience.
  • 5 GCSE's or equivalent qualification/experience
  • ECDL or equivalent qualification/experience

Desirable

  • Clinical coding/medical terminology qualification

Additional

Essential

  • Flexible approach
  • Good time keeping
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Wrightington Hospital

Hall Lane

Wigan

WN6 9EP


Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Wrightington Hospital

Hall Lane

Wigan

WN6 9EP


Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Admissions Manager

Caroline Santus

Caroline.L.Santus@wwl.nhs.uk

01257256230

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum, Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

302-25-7154192SS

Job locations

Wrightington Hospital

Hall Lane

Wigan

WN6 9EP


Supporting documents

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