Job summary
PORTER SUPERVISOR Royal Albert Edward Infirmary.
Band 3
37.5 hours over 5 days from 7 per week
Providing an efficient day to day service for the movement of patients, Pharmacy, Post and all manner of other items to and from all departments across the Trust. Portering Services provides 24 hours, 7 day a week service across all trust sites.
Based at Royal Albert Edward Infirmary, the successful candidate will have excellent numeracy and communication skills, an excellent attendance record and be flexible in their availability to work cover shifts as necessary. Previous supervisory experience is essential. A working knowledge of Microsoft office programs, management of Health and Safety, and HR policies is essential.
Please be aware that the interview process will involve a practical assessment.
For information, please contact Sandra Pennant on 01942 778823, or in writing to Hotel Services Manager, RAEI, Wigan Lane, Wigan, WN1 2NN.
Main duties of the job
To supervise the day to day running and organisation of portering duties to ensure the smooth and effective service provision for the transfer of patients, goods, mail, supplies and movements between clinical and non-clinical areas.
Ensure that rotas are completed, Monthly timesheets are entered onto our electronic recording system, training records are completed, back to work interviews are undertaken and participate in Personal Development Reviews,
Assist and support the Deputy Hotel Services Managers across the whole range of duties in the efficient and cost-effective operational utilisation and management of Porters/Storekeepers & Waste Porters across all sites.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values.
People at the Heart
Listen and Involve
Kind and Respectful
ONE Team
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
Key results from the job holder
- As part of the Porter Team the Supervisor works closely with colleagues covering the full range of duties, including the supervision, direction, control and allocation of duties to others to ensure the efficient delivery of services to users.
- The post holder will undertake specific duties during his shift in the absence of the Deputy Hotel Services Manager
Planning and Organisational Duties
- Supervise and directs activities, prioritising work requests.
- Monitors stock of Vernaid and Gas Cylinders including VIE Oxygen levels.
- Undertakes the movement of patients and goods as required, including the movement of the deceased to the mortuary.
Communications and Key Working Relationships
- Works with the Manager to implement changes in service delivery.
- Liaises with Wards & Departments regarding the movement of patient goods
- Handles complaints from users and takes preliminary action to resolve.
- Liaises with external agencies and suppliers as required
- Cascade Team Brief
Responsibility for Finance
- Completes forms and costings for ad hoc work requests.
- Maintains delivery note information for audit requirements.
- Assists in the control and allocation of overtime within set guidelines
- Assists in the re-ordering of stock, as and when required
- Allocation and security of keys within set guidelines
Responsibility for Human Resources
- Plan rotas and allocates Porters duties, identifying staff shortages and resolving or covering where necessary to ensure minimal disruption to service.
- Maintains information relating to personal files and work requests
- Manages first line sickness absence monitoring and Return to Work Interviews.
- Completes PDR and KSF reviews with staff
- Participates in recruitment and selection.
Responsibility for Health & Safety
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
- Ensures all equipment is maintained in working order and reports faults, direct to manufacturer if necessary
- Attends fire calls, acts as point of contact and directs Fire Brigade.
- Attend relevant Training Courses as directed.
Job description
Job responsibilities
Key results from the job holder
- As part of the Porter Team the Supervisor works closely with colleagues covering the full range of duties, including the supervision, direction, control and allocation of duties to others to ensure the efficient delivery of services to users.
- The post holder will undertake specific duties during his shift in the absence of the Deputy Hotel Services Manager
Planning and Organisational Duties
- Supervise and directs activities, prioritising work requests.
- Monitors stock of Vernaid and Gas Cylinders including VIE Oxygen levels.
- Undertakes the movement of patients and goods as required, including the movement of the deceased to the mortuary.
Communications and Key Working Relationships
- Works with the Manager to implement changes in service delivery.
- Liaises with Wards & Departments regarding the movement of patient goods
- Handles complaints from users and takes preliminary action to resolve.
- Liaises with external agencies and suppliers as required
- Cascade Team Brief
Responsibility for Finance
- Completes forms and costings for ad hoc work requests.
- Maintains delivery note information for audit requirements.
- Assists in the control and allocation of overtime within set guidelines
- Assists in the re-ordering of stock, as and when required
- Allocation and security of keys within set guidelines
Responsibility for Human Resources
- Plan rotas and allocates Porters duties, identifying staff shortages and resolving or covering where necessary to ensure minimal disruption to service.
- Maintains information relating to personal files and work requests
- Manages first line sickness absence monitoring and Return to Work Interviews.
- Completes PDR and KSF reviews with staff
- Participates in recruitment and selection.
Responsibility for Health & Safety
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
- Ensures all equipment is maintained in working order and reports faults, direct to manufacturer if necessary
- Attends fire calls, acts as point of contact and directs Fire Brigade.
- Attend relevant Training Courses as directed.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
Experience
Essential
- Previous experience as a Porter with an in-depth knowledge of Portering protocols in relation to current best practices.
- Able to advise on procedures and practices to less experienced members of staff.
Desirable
- Previous experience in a Supervisory role.
- Customer Service background.
Skills
Essential
- Efficient handling of complaints, enquiries and the allocation of duties.
- Ability to use and advise on the use of portering equipment
Desirable
- Previous use of MHE Experience in the use of medical gases.
- Experience of manual handling.
- Full driver's License
Knowledge
Essential
- High level of knowledge on portering services, equipment, medical gases, their handling and safe usage procedures, tugs and specialist beds and equipment.
- Knowledge of Trust policies and service user departmental procedures inclusive of waste protocols.
- The ability to prioritise, organise and delegate duties efficiently to staff.
Desirable
- Hospital site familiarity
- Knowledge of portering services, equipment, medical gases, their handling and safe usage procedures, tugs and specialist beds and equipment.
Miscellaneous
Essential
- Flexibility to provide cover for colleagues annual leave/sickness
- Contactable out of hours.
- Responsive to service needs.
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Ability to travel independently between all Trust sites.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
Experience
Essential
- Previous experience as a Porter with an in-depth knowledge of Portering protocols in relation to current best practices.
- Able to advise on procedures and practices to less experienced members of staff.
Desirable
- Previous experience in a Supervisory role.
- Customer Service background.
Skills
Essential
- Efficient handling of complaints, enquiries and the allocation of duties.
- Ability to use and advise on the use of portering equipment
Desirable
- Previous use of MHE Experience in the use of medical gases.
- Experience of manual handling.
- Full driver's License
Knowledge
Essential
- High level of knowledge on portering services, equipment, medical gases, their handling and safe usage procedures, tugs and specialist beds and equipment.
- Knowledge of Trust policies and service user departmental procedures inclusive of waste protocols.
- The ability to prioritise, organise and delegate duties efficiently to staff.
Desirable
- Hospital site familiarity
- Knowledge of portering services, equipment, medical gases, their handling and safe usage procedures, tugs and specialist beds and equipment.
Miscellaneous
Essential
- Flexibility to provide cover for colleagues annual leave/sickness
- Contactable out of hours.
- Responsive to service needs.
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Ability to travel independently between all Trust sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Royal Albert Edward Infirmary
Wigan Lane
Wigan
WN1 2NN
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
