Job summary
Provide administration and assistance with co-ordination of clinics, provide clerical support to the Fertility Team
Responsible for organising own work-load and monitoring/assisting in the overall smooth running of clinics. Monitoring clinic waiting lists and pathways.
Undertake high level PAS/CSC input and informatics
Support Consultant PA inclusive of transcribing of clinical consultations.
Main duties of the job
Provide a confidential, administrative and clerical service to the Fertility team.
Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere,
Providing a first point of contact for patient accessing services via TeleQ.
Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
Providing audio typing and word processing support to Consultants PA
Support other areas of the service, covering staff leave and sickness.
Maintain confidentiality when dealing with all forms of information.
Maintain office tidiness in all areas, adhering to safety around the office at all times.
Providing administrative support for Andrology Services.
Communication between hospital and external bodies.
Liaise with consultants and senior nursing staff regarding clinics and support requirements.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
Provide a confidential, administrative and clerical service to the Fertility team.
Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere,
Providing a first point of contact for patient accessing services via TeleQ.
Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
Providing audio typing and word processing support to Consultants PA
Support other areas of the service, covering staff leave and sickness.
Maintain confidentiality when dealing with all forms of information.
Maintain office tidiness in all areas, adhering to safety around the office at all times.
Providing administrative support for Andrology Services.
Communication between hospital and external bodies.
Liaise with consultants and senior nursing staff regarding clinics and support requirements.
Responsible for maintaining a organised case-note library system specific to the Assisted Conception Unit.
Preparation of patient notes for use by consultant/nurse clinics including maintenance and up to date information, including obtaining reports, results, referrals, information from other hospitals where applicable, GP surgeries. Embryology notes from satellite hospitals.
Accessing information from other computer systems used at the Trust including EPR, HIS and FFP a system specific to on line patient referrals for Fertility Fusion.
Cancellation/rearranging patient appointments to maintain patient flow. Maintaining where possible the standards of practice for the 18 weeks pathway.
Maintain and collate patient information required at MDT for use by multidisciplinary team.
Job description
Job responsibilities
Provide a confidential, administrative and clerical service to the Fertility team.
Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere,
Providing a first point of contact for patient accessing services via TeleQ.
Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
Providing audio typing and word processing support to Consultants PA
Support other areas of the service, covering staff leave and sickness.
Maintain confidentiality when dealing with all forms of information.
Maintain office tidiness in all areas, adhering to safety around the office at all times.
Providing administrative support for Andrology Services.
Communication between hospital and external bodies.
Liaise with consultants and senior nursing staff regarding clinics and support requirements.
Responsible for maintaining a organised case-note library system specific to the Assisted Conception Unit.
Preparation of patient notes for use by consultant/nurse clinics including maintenance and up to date information, including obtaining reports, results, referrals, information from other hospitals where applicable, GP surgeries. Embryology notes from satellite hospitals.
Accessing information from other computer systems used at the Trust including EPR, HIS and FFP a system specific to on line patient referrals for Fertility Fusion.
Cancellation/rearranging patient appointments to maintain patient flow. Maintaining where possible the standards of practice for the 18 weeks pathway.
Maintain and collate patient information required at MDT for use by multidisciplinary team.
Person Specification
Qualifications
Essential
- Good standard of education including 5 GCSE's or equivalent
- ECDL or equivalent knowledge and experience
- Audio typing
Desirable
- RSA 2/3
- AMSPAR qualification
- NVQ 2/3
Experience
Essential
- Previous admin experience within NHS
- Experience of working with the public
- Experience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB)
- Experience of office procedure
- Previous experience of working within a multi-disciplinary team
Desirable
- 3-5 years experience within NHS
- Previous knowledge of working within a clinic setting
- Experience of Bighand application
Skills
Essential
- Well developed organisational skills with ability to prioritise workload
- Excellent verbal communication
- Excellent telephone manner
- Ability to work using own initiative and take direction
- Well developed interpersonal skills to enable working autonomously as well as part of a developed team.
Desirable
- IT skills
- Commitment to CPD
Knowledge
Essential
- Trust systems
- High level of understanding of office skills
- Data Protection Act, GDPR
- In-depth understanding of patient confidentiality
- Freedom of information
Desirable
- Medical Terminology
- Knowledge of HFEA
Additional
Essential
- Clear vision of role
- Willing to adopt a flexible approach to working hours including evenings
- Calm under pressure
- Willingness to meet the performance criteria set out in the job description and professional development
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structure and vocabulary and without hesitation.
Person Specification
Qualifications
Essential
- Good standard of education including 5 GCSE's or equivalent
- ECDL or equivalent knowledge and experience
- Audio typing
Desirable
- RSA 2/3
- AMSPAR qualification
- NVQ 2/3
Experience
Essential
- Previous admin experience within NHS
- Experience of working with the public
- Experience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB)
- Experience of office procedure
- Previous experience of working within a multi-disciplinary team
Desirable
- 3-5 years experience within NHS
- Previous knowledge of working within a clinic setting
- Experience of Bighand application
Skills
Essential
- Well developed organisational skills with ability to prioritise workload
- Excellent verbal communication
- Excellent telephone manner
- Ability to work using own initiative and take direction
- Well developed interpersonal skills to enable working autonomously as well as part of a developed team.
Desirable
- IT skills
- Commitment to CPD
Knowledge
Essential
- Trust systems
- High level of understanding of office skills
- Data Protection Act, GDPR
- In-depth understanding of patient confidentiality
- Freedom of information
Desirable
- Medical Terminology
- Knowledge of HFEA
Additional
Essential
- Clear vision of role
- Willing to adopt a flexible approach to working hours including evenings
- Calm under pressure
- Willingness to meet the performance criteria set out in the job description and professional development
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structure and vocabulary and without hesitation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Wrightington Hospital
Hall Lane, Appley Bridge
Wigan
WN6 9EP
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
