Job summary
An opportunity has arisen for an enthusiastic Administrative Assistant/Receptionist to join our friendly team in Ophthalmology at Boston House. Wigan Eye Unit has 4 Consultant Ophthalmologists along with their medical and practitioner teams. It is a modern and well equipped dedicated eye unit. Wigan Eye Unit is open 6 days a week, with some evening clinics and covers more than one site. This post is 37.5 hours per week, Monday-Friday.
The post holder may be required to work occasional weekends.
Main duties of the job
The post holder will be part of a multi-disciplinary team providing an effective high quality Ophthalmology Service. The post holder will be responsible for booking and managing the various clinics including Urgent Referral Clinic, Macular Clinics and Orthoptic clinics within Ophthalmology.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
- Support the functions of the reception desk and various clinics in Boston House. This will include booking patients into clinics, making appointments, ensuring calls and enquiries are dealt with in a timely and professional manner.
- Undertake clerical duties: data inputting, photocopying, fax/emailing, collation of various documents and prioritise activities effectively.
- Monitor and order adequate supplies of stationary as required by the ophthalmology department.
- Monitor the use of equipment and ensure any faults and breakdowns are reported to the appropriate department.
- Attend staff meetings
- Participate in the organisation of in house learning and development events/courses.
- To recognise that this job description is not exhaustive and the post holder must maintain a flexible approach towards assisting in the general smooth running of the ophthalmology department, especially in times of absence (ie annual and sickness leave)
- Act at all times in such a way as to promote the learning and development function and the WWL Trust Values in a positive manner.
- The post holder must at all times carry out his/her responsibilities with due regard to the Trusts Equal Opportunities Policy.
- To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff and attend all relevant health and safety training.
- To ensure that all duties are carried out to the highest possible standard.
Job description
Job responsibilities
- Support the functions of the reception desk and various clinics in Boston House. This will include booking patients into clinics, making appointments, ensuring calls and enquiries are dealt with in a timely and professional manner.
- Undertake clerical duties: data inputting, photocopying, fax/emailing, collation of various documents and prioritise activities effectively.
- Monitor and order adequate supplies of stationary as required by the ophthalmology department.
- Monitor the use of equipment and ensure any faults and breakdowns are reported to the appropriate department.
- Attend staff meetings
- Participate in the organisation of in house learning and development events/courses.
- To recognise that this job description is not exhaustive and the post holder must maintain a flexible approach towards assisting in the general smooth running of the ophthalmology department, especially in times of absence (ie annual and sickness leave)
- Act at all times in such a way as to promote the learning and development function and the WWL Trust Values in a positive manner.
- The post holder must at all times carry out his/her responsibilities with due regard to the Trusts Equal Opportunities Policy.
- To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff and attend all relevant health and safety training.
- To ensure that all duties are carried out to the highest possible standard.
Person Specification
Qualifications
Essential
- A Good General Education to GCSE Level Standard or Equivalent. (A-C grades) to include Maths and English.
Desirable
Experience
Essential
- Experience/knowledge of admin duties, responsible and organised, dealing with the public, teamworking
Desirable
- Experience working in a hospital setting
Skil
Essential
- Effective time management and prioritization skills; Good interpersonal and communication skills; Able to demonstrate a positive attitude and caring demeanour; Ability to challenge unacceptable behaviour
Desirable
- Experience using basic computer software
Knowledge
Essential
- Knowledge of clerical systems
Desirable
- Knowledge of NHS clerical systems
Additional
Essential
- Flexible working times; Reliable; Ability to work as part of a team; Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Desirable
- Ability to respond quickly to changing situations within the workplace.
Person Specification
Qualifications
Essential
- A Good General Education to GCSE Level Standard or Equivalent. (A-C grades) to include Maths and English.
Desirable
Experience
Essential
- Experience/knowledge of admin duties, responsible and organised, dealing with the public, teamworking
Desirable
- Experience working in a hospital setting
Skil
Essential
- Effective time management and prioritization skills; Good interpersonal and communication skills; Able to demonstrate a positive attitude and caring demeanour; Ability to challenge unacceptable behaviour
Desirable
- Experience using basic computer software
Knowledge
Essential
- Knowledge of clerical systems
Desirable
- Knowledge of NHS clerical systems
Additional
Essential
- Flexible working times; Reliable; Ability to work as part of a team; Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Desirable
- Ability to respond quickly to changing situations within the workplace.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
