Job summary
An exciting opportunity has arisen for an Access to Health Records Officers at the Aspire award winning Information Governance Department at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust.
There are 2 posts available: 1 x 37.5 hours per week, 1 x 30 hours per week.
Main duties of the job
The main duties of this role will be:
- Responsible for ensuring all requests for Access to Health Records are dealt with in an efficient and timely manner within the set timescales.
- To support a Trust Wide service by multi - site working in accordance with the needs and priorities of the service.
- Responsible for accurately recording all requests onto the departmental system in a timely manner in line with finance systems.
- Responsible for ensuring mechanisms are in place to retrieve records, copy records and to liaise with multi - disciplinary staff where the need arises regarding disclosure.
- Responsible for processing all associated documentation regarding appropriateness of requests, photocopying, consents and identification checks ensuring that processes are consistent, transparent and legally compliant.
- Ensure all telephone enquiries are dealt with in an efficient and confidential manner.
- Ensure that all paper records are processed and tracked in accordance with Trust policies and procedures and Trust Wide Tracking Systems.
- To support and be involved with service planning, service improvement and implementation under the direction of the Information Governance Team.
- Compliance with the Data Protection Act 2018 and Information Governance.
- Responsibility in all dealings with staff and patients to comply with legislative requirements and best practice in acknowledgement of managing diversity, equal access and equal opportunities.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
For a detailed description of the Job itself and its main responsibilities, please see the attachments.
Job description
Job responsibilities
For a detailed description of the Job itself and its main responsibilities, please see the attachments.
Person Specification
Qualifications
Essential
- 5 GCSE's or equivalent, including English
- NVQ 3 in Business Administration/Customer Care or equivalent experience
Desirable
Experience
Essential
- Experience of adhering to Targets
- Experience of the Data Protection Act 2018
- Experience of prioritising own workload
- Experience of working in an administrator role
Desirable
- Experience using Microsoft Office Packages (Word, Excel, Outlook, Teams, Powerpoint)
- Previous NHS experience
Skills
Essential
- Ability to deal with confidential information
- Excellent communication skills, both written and verbal
- Ability to work under pressure, plan and prioritise workload effectively to meet deadlines
Desirable
- Ability to manage multiple tasks
- Advanced keyboard skills
Knowledge
Essential
- Knowledge of the Data Protection Act 2018
- Knowledge of the Access to Health Records Act 1990
- Ability to challenge unacceptable behaviour
- Ability to demonstrate a positive attitude and caring demeanour
Desirable
- Ability to demonstrate a working knowledge of Microsoft Office products, particularly Outlook and Excel
- Knowledge of Medical Terminology
Additional
Essential
- Able to work on own initiative and good team player
- Flexible approach to work
- Hardworking
- Professional appearance / attitude
- Ability to remain calm under pressure
- Keen to further own training and development
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Desirable
- Ability to handle difficult circumstances
Person Specification
Qualifications
Essential
- 5 GCSE's or equivalent, including English
- NVQ 3 in Business Administration/Customer Care or equivalent experience
Desirable
Experience
Essential
- Experience of adhering to Targets
- Experience of the Data Protection Act 2018
- Experience of prioritising own workload
- Experience of working in an administrator role
Desirable
- Experience using Microsoft Office Packages (Word, Excel, Outlook, Teams, Powerpoint)
- Previous NHS experience
Skills
Essential
- Ability to deal with confidential information
- Excellent communication skills, both written and verbal
- Ability to work under pressure, plan and prioritise workload effectively to meet deadlines
Desirable
- Ability to manage multiple tasks
- Advanced keyboard skills
Knowledge
Essential
- Knowledge of the Data Protection Act 2018
- Knowledge of the Access to Health Records Act 1990
- Ability to challenge unacceptable behaviour
- Ability to demonstrate a positive attitude and caring demeanour
Desirable
- Ability to demonstrate a working knowledge of Microsoft Office products, particularly Outlook and Excel
- Knowledge of Medical Terminology
Additional
Essential
- Able to work on own initiative and good team player
- Flexible approach to work
- Hardworking
- Professional appearance / attitude
- Ability to remain calm under pressure
- Keen to further own training and development
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Desirable
- Ability to handle difficult circumstances
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Knowsley House, Royal Albert Edward Infirmary
Wigan Lane
Wigan
WN1 2NN
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
