Job summary
We are looking to recruit an Admin Clerk to a 22.50 hour post, working Monday - Friday. The Clerical Officer will provide efficient and confidential admin and receptionist service to support the Audiology department.
Main duties of the job
Greet and check patients in at reception, answer telephone email queries and book appointments with the relevant staff.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
- To receive patients at reception and ensure that all patient demographic details are up to date.
- Receive and process telephone messages in accordance with protocols
- To action departmental post in a timely manner.
- Deal with enquiries from the general public and other staff regarding clinic bookings.
- To deal with telephone calls, telephone messages and email enquiries from users of the service, efficiently and professionally
- Display a professional attitude at all times when dealing with the general public and colleagues alike
- Responsible for the typing of any letters required by the head of department or other colleagues
- To schedule patients appointments that are attending the Audiology department, allocating them to the appropriate member of staff and clinic.
- Processing new referral letters by creating a patient file on electronic patient management system, sending an appropriate letter to the patient, adding to a waiting list or redirecting to other agencies
- Process returned ear moulds by completing the necessary paperwork and distributing to relevant staff and departments
- To book new and follow-up appointments in accordance with Audiology protocols
Job description
Job responsibilities
- To receive patients at reception and ensure that all patient demographic details are up to date.
- Receive and process telephone messages in accordance with protocols
- To action departmental post in a timely manner.
- Deal with enquiries from the general public and other staff regarding clinic bookings.
- To deal with telephone calls, telephone messages and email enquiries from users of the service, efficiently and professionally
- Display a professional attitude at all times when dealing with the general public and colleagues alike
- Responsible for the typing of any letters required by the head of department or other colleagues
- To schedule patients appointments that are attending the Audiology department, allocating them to the appropriate member of staff and clinic.
- Processing new referral letters by creating a patient file on electronic patient management system, sending an appropriate letter to the patient, adding to a waiting list or redirecting to other agencies
- Process returned ear moulds by completing the necessary paperwork and distributing to relevant staff and departments
- To book new and follow-up appointments in accordance with Audiology protocols
Person Specification
Qualifications
Essential
- Good standard of general education including numeracy and a good command of the English Language
Desirable
- Customer service qualification
- Other IT qualification
Experience
Essential
- Experience of working in an administrative role/office environment
Desirable
- Experience of working in a busy office environment
- Experience of working within the NHS.
- Experience of inputting data and obtaining reports from the software.
Skills
Essential
- Good organisational skills
- Computer Literate
- Good written and verbal communication skills.
- Ability to relate to people of all levels both internally and externally with tact and diplomacy.
- Ability to organise work, to work unsupervised, adapting to changing priorities
- Ability to handle enquiries appropriately and use initiative to solve problems as delegated.
Desirable
Knowledge
Essential
- Good knowledge of Microsoft packages especially Word and Excel.
Additional
Essential
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Flexible, hardworking, professional appearance and approach.
- Able to work as part of a team or independently.
- Ability to travel to both sites
Person Specification
Qualifications
Essential
- Good standard of general education including numeracy and a good command of the English Language
Desirable
- Customer service qualification
- Other IT qualification
Experience
Essential
- Experience of working in an administrative role/office environment
Desirable
- Experience of working in a busy office environment
- Experience of working within the NHS.
- Experience of inputting data and obtaining reports from the software.
Skills
Essential
- Good organisational skills
- Computer Literate
- Good written and verbal communication skills.
- Ability to relate to people of all levels both internally and externally with tact and diplomacy.
- Ability to organise work, to work unsupervised, adapting to changing priorities
- Ability to handle enquiries appropriately and use initiative to solve problems as delegated.
Desirable
Knowledge
Essential
- Good knowledge of Microsoft packages especially Word and Excel.
Additional
Essential
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Flexible, hardworking, professional appearance and approach.
- Able to work as part of a team or independently.
- Ability to travel to both sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Thomas Linacre Centre
Parsons Walk
Wigan
WN1 1RU
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
