Job summary
We are seeking an enthusiastic individual who has good communication skills to provide clerical assistance for our team on Langtree ward.
You will provide support to a 28 bed surgical ward.
This is a permanent, full time post (37.5 hours) across Monday to Sunday.
Main duties of the job
The successful candidate will be able to deal face to face and on the telephone with a wide range of public and professional staff in a courteous and professional manner and will be able to maintain confidentiality at all times.
A good standard of general education is essential for this position and candidates are required to present original certificates for qualifications at interview stage.
The ideal candidate will be well organised, flexible and possess excellent IT skills.
Please note this vacancy may close before the advertised closing date if a sufficient number of suitable applications are received.
The role will require you to work across all areas in the Trust which includes those that are designated as positive, asymptomatic and negative COVID wards.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Job description
Job responsibilities
Duties and Responsibilities
- Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
- Answer telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
- Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
- Work closely with and support the Co-ordinator.
- Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.
- Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.
- Ensure patients pathway is printed and available for nursing/medical staff.
- Scan all pathways for admission.
- Ensure name beds are printed out for all patients.
- Uses the PAS /MSS system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
- Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.
- Receives and processes mail and specimens, delivering to the correct ward/department.
- Carrying out errands between departments.
- Maintaining stationary and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
- Maintain the tidiness of the nurses station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.
- Establish and maintain an effective filing system.
Planning and Organisational Duties
- Use initiative to promote new ideas and to improve service in consultation with the departmental manager and team.
- Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements.
Communications and Key Working Relationships
- Attend meetings as requested and report as appropriate to departmental manager and other staff members.
- To liaise with the admissions department as appropriate for this group of patients.
- Communicate with all members of the multi-disciplinary team regarding patient care.
- To treat patients, relatives, carers and colleagues with respect and professionalism at all times.
- To assist with the timely investigation and resolution of complaints and PALS enquiries.
Responsibility for Finance
- Assist the departmental manager and deputy manager to ensure the maintenance of and cost effective use of all stock levels within your sphere of responsibility.
- To be aware of resources and deliver high quality, cost effective care.
Responsibility for Human Resources
- Participate in Individual Performance Review and staff development.
- Participate in induction and in-service training and education of learners, nursing staff and other disciplines as appropriate.
Responsibility for Health & Safety
- To be aware of and promote good health and safety in the workplace for self, patients and colleagues.
- To ensure compliance with e-compulsory training in moving and handling.
Responsibility for Teaching
- To participate in teaching, supervision, and monitoring of new ward clerks and junior staff as directed by the departmental manager
Work Circumstances & on-call
- There is no on-call attached to this position.
Job description
Job responsibilities
Duties and Responsibilities
- Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
- Answer telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
- Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
- Work closely with and support the Co-ordinator.
- Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.
- Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.
- Ensure patients pathway is printed and available for nursing/medical staff.
- Scan all pathways for admission.
- Ensure name beds are printed out for all patients.
- Uses the PAS /MSS system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
- Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.
- Receives and processes mail and specimens, delivering to the correct ward/department.
- Carrying out errands between departments.
- Maintaining stationary and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
- Maintain the tidiness of the nurses station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.
- Establish and maintain an effective filing system.
Planning and Organisational Duties
- Use initiative to promote new ideas and to improve service in consultation with the departmental manager and team.
- Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements.
Communications and Key Working Relationships
- Attend meetings as requested and report as appropriate to departmental manager and other staff members.
- To liaise with the admissions department as appropriate for this group of patients.
- Communicate with all members of the multi-disciplinary team regarding patient care.
- To treat patients, relatives, carers and colleagues with respect and professionalism at all times.
- To assist with the timely investigation and resolution of complaints and PALS enquiries.
Responsibility for Finance
- Assist the departmental manager and deputy manager to ensure the maintenance of and cost effective use of all stock levels within your sphere of responsibility.
- To be aware of resources and deliver high quality, cost effective care.
Responsibility for Human Resources
- Participate in Individual Performance Review and staff development.
- Participate in induction and in-service training and education of learners, nursing staff and other disciplines as appropriate.
Responsibility for Health & Safety
- To be aware of and promote good health and safety in the workplace for self, patients and colleagues.
- To ensure compliance with e-compulsory training in moving and handling.
Responsibility for Teaching
- To participate in teaching, supervision, and monitoring of new ward clerks and junior staff as directed by the departmental manager
Work Circumstances & on-call
- There is no on-call attached to this position.
Person Specification
Additional
Essential
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
- Flexible, hard working
Knowledge
Essential
- Good knowledge of clerical skills required.
Skills
Essential
- Good communication skills and organisational skills.
Experience
Essential
- Ability to work as a member of a team or independently.
Qualifications
Essential
- Evidence of basic level qualification in English and Maths or able to demonstrate equivalent experience
Person Specification
Additional
Essential
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
- Flexible, hard working
Knowledge
Essential
- Good knowledge of clerical skills required.
Skills
Essential
- Good communication skills and organisational skills.
Experience
Essential
- Ability to work as a member of a team or independently.
Qualifications
Essential
- Evidence of basic level qualification in English and Maths or able to demonstrate equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Royal Albert Edward Infirmary
Wigan Lane
Wigan
WN1 2NN
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
