Job summary
Wrightington Wigan and Leigh NHS Foundation Trust has an exciting opportunity for a friendly, empathetic people person to take on the role of Receptionist within a busy Community Clinic.
1 x Full time post 37.5 hours at Tyldesley Health Centre.
The role involves greeting patients and booking them into their appointment on the system. You will need excellent communication, organisational and time management skills and be willing to go the extra mile to ensure patients have a good experience. You will need previous experience of working within a customer facing environment, preferably within a healthcare setting.
Main duties of the job
The post holder will be required to provide administrative and clerical support to the community clinics and associated health professionals.
To provide a customer focused service to the users of the clinics.
To provide relief cover at other locations as requested.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
The main duties of the post are:
To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
Liaising with internal services and partner agencies when necessary as directed.
To carry out general reception duties where required maintaining a neat and tidy reception environment.
The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals, ensuring all clerical work is dealt with in a timely manner.
To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys.
To book clinic and meeting room appointments at various sites, monitor use of clinics by clinicians and record those who do not attend.
To deal with all internal external mail and redistribution to relevant departments.
To accept deliveries and ensure these are dealt with promptly.
Job description
Job responsibilities
The main duties of the post are:
To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
Liaising with internal services and partner agencies when necessary as directed.
To carry out general reception duties where required maintaining a neat and tidy reception environment.
The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals, ensuring all clerical work is dealt with in a timely manner.
To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys.
To book clinic and meeting room appointments at various sites, monitor use of clinics by clinicians and record those who do not attend.
To deal with all internal external mail and redistribution to relevant departments.
To accept deliveries and ensure these are dealt with promptly.
Person Specification
Qualifications
Essential
- 4 GCSE's or equivalent at Grade C or above to include Maths and English or equivalent Key Skills qualification
- OCR (RSA) Level II in typing or equivalent
- ECDL or equivalent
Desirable
- Level 2 in Business Administrative or Customer Care
- Audio typing qualification
Experience
Essential
- Experience of working within a customer facing environment
Desirable
- Experience of working in a clinic, health centre and office environment
Additional
Essential
- The ability to travel independently across the Trust in a timely manner
- The ability to work flexibly in accordance to service needs
- Speak English to an appropriate standard relevant to their role, ie with confidence and accuracy, using correct sentence structures and vocabulary and without hesitation
- Maintenance of confidentiality and diplomacy at all times.
- Ability to communicate effectively with people at all levels, overcoming barriers to communication including difficult or challenging conversations
- Flexibility to be able to use filing systems - bending and stretching required - taking into account any reasonable adjustments that could be made.
Knowledge
Essential
- Experience of Microsoft and other Microsoft packages
Skills
Essential
- Motivated and able to work as part of a team
- Ability to work on own initiative
- Good organiser of self and workload
- Keyboard skills
Desirable
- Experience of dealing with sensitive information
Person Specification
Qualifications
Essential
- 4 GCSE's or equivalent at Grade C or above to include Maths and English or equivalent Key Skills qualification
- OCR (RSA) Level II in typing or equivalent
- ECDL or equivalent
Desirable
- Level 2 in Business Administrative or Customer Care
- Audio typing qualification
Experience
Essential
- Experience of working within a customer facing environment
Desirable
- Experience of working in a clinic, health centre and office environment
Additional
Essential
- The ability to travel independently across the Trust in a timely manner
- The ability to work flexibly in accordance to service needs
- Speak English to an appropriate standard relevant to their role, ie with confidence and accuracy, using correct sentence structures and vocabulary and without hesitation
- Maintenance of confidentiality and diplomacy at all times.
- Ability to communicate effectively with people at all levels, overcoming barriers to communication including difficult or challenging conversations
- Flexibility to be able to use filing systems - bending and stretching required - taking into account any reasonable adjustments that could be made.
Knowledge
Essential
- Experience of Microsoft and other Microsoft packages
Skills
Essential
- Motivated and able to work as part of a team
- Ability to work on own initiative
- Good organiser of self and workload
- Keyboard skills
Desirable
- Experience of dealing with sensitive information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Tyldesley Health Centre
Poplar Street
Tyldesley
M29 8AX
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
