Job summary
An exciting opportunity has arisen within Breast Screening for a highly motivated and enthusiastic individual to join our friendly, professional team.
This post offers the opportunity to work in a challenging and changing environment while gaining wide experience across all breast imaging services.
Ideally with a background in NHS administration and systems, you will be committed to delivering high standards of work as part of a busy team.
This post is for 37.5 hours per week working Monday to Friday, 08:30 to 17:00
Evidence of qualifications will be required at interview and during the onboarding process.
Main duties of the job
The post holder will form part of the WWL Breast Imaging team including the South Lancashire Breast Screening Programme, the Symptomatic Breast Service and the Family History Service.
The post holder will provide comprehensive administrative and clerical support to the administrative team and associated health professionals.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
Duties and Responsibilities Key results from the job holder
- Responsible for reception of patients for radiological procedures.
- Provide administrative support including the use of patient appointment systems.
- Co-operate with all disciplines when receiving telephone, fax, and all other requests including enquires from patients.
- Operate relevant Trust IT systems, inputting and maintaining patient information and updating patient records.
- Assist in establishing and maintaining correct input of data.
- Assist in monitoring data quality within Radiology IT systems, ensuring consistency, accuracy and timeliness of data.
- Maintain patient records to the standards expected by the Directorate/Trust.
- Monitoring of stationary/clinical stock levels within the department and requesting supplies where appropriate.
- Be accountable for own actions.
- Plan and prioritise own workload to meet service demands.
- Seek advice for those duties/tasks which go beyond prescribed schemes of work.
- Planning and Organisational Duties
- Liaise with referrers, patients and carers, answering queries and arranging appointments.
- Arranging follow up/recall appointments as/when instructed.
- Retrieval of case notes and previous images where required, prior to patient attendance.
- Sorting incoming mail, dealing with outgoing mail including images.
- Maintain workflow of departmental records and file accordingly.
- Support the Department and Service as dictated by the Directorate and the Trust.
- Identify errors in administration and resolve them within a set time-frame seeking advice where necessary.
- Communications and Key Working Relationships
- Acquire information from patients to confirm identity, previous attendance and any other details required by the department.
- Answer telephone enquiries from multiple sources, taking messages as required.
- Communicate effectively with patients possessing various emotional, physical and mental issues.
- Liaise with porters regarding the transit of patients and arranging necessary transport.
- Liaise with Trust wards, other departments and medical staff regarding in-patient and out-patient examinations.
- Communicate with internal and external sources, both clinical and non-clinical eg Patients, Clinicians, Trust staff, Directorate staff, Solicitors regarding the continuity of patient care and treatment.
Responsibility for Finance
- Ensure the efficient and cost effective use of resources within the departmental offices.
- Responsibility for Human Resources
- Comply with Trust Policies and procedures including Code of Conduct and Data Protectiion.
- Comply with mandatory training requirements in accordance with Trust policy.
- Maintain a portfolio of competencies showing evidence of lifelong learning.
- Actively participate in appraisal and supervision systems.
- Responsibility for Health & Safety
- Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
- Responsibility for Teaching
- Assist in the induction of new staff sharing knowledge/experience of work practices.
- Physical effort required to rotate and store appropriately, new supplies of stock and to transfer history/image folders within the department and externally throughout the working day on a daily basis.
- Multi-site working may be required. The post will may occasionally require travel to Mobile Unit sit
Standard Duties & Responsibilities
The Trust operates a No Smoking Policy.All Wrightington Wigan and Leigh NHS Foundation Trust staff employed within Clinical Environments and have contact with children, vulnerable adults; service users and their families must familiarise themselves, be aware of their responsibilities and adhere to Local Safeguarding Childrens Board, Local Safeguarding Adult Board and WWL Procedures for Safeguarding and Protecting Children which are available on the Trust
Job description
Job responsibilities
Duties and Responsibilities Key results from the job holder
- Responsible for reception of patients for radiological procedures.
- Provide administrative support including the use of patient appointment systems.
- Co-operate with all disciplines when receiving telephone, fax, and all other requests including enquires from patients.
- Operate relevant Trust IT systems, inputting and maintaining patient information and updating patient records.
- Assist in establishing and maintaining correct input of data.
- Assist in monitoring data quality within Radiology IT systems, ensuring consistency, accuracy and timeliness of data.
- Maintain patient records to the standards expected by the Directorate/Trust.
- Monitoring of stationary/clinical stock levels within the department and requesting supplies where appropriate.
- Be accountable for own actions.
- Plan and prioritise own workload to meet service demands.
- Seek advice for those duties/tasks which go beyond prescribed schemes of work.
- Planning and Organisational Duties
- Liaise with referrers, patients and carers, answering queries and arranging appointments.
- Arranging follow up/recall appointments as/when instructed.
- Retrieval of case notes and previous images where required, prior to patient attendance.
- Sorting incoming mail, dealing with outgoing mail including images.
- Maintain workflow of departmental records and file accordingly.
- Support the Department and Service as dictated by the Directorate and the Trust.
- Identify errors in administration and resolve them within a set time-frame seeking advice where necessary.
- Communications and Key Working Relationships
- Acquire information from patients to confirm identity, previous attendance and any other details required by the department.
- Answer telephone enquiries from multiple sources, taking messages as required.
- Communicate effectively with patients possessing various emotional, physical and mental issues.
- Liaise with porters regarding the transit of patients and arranging necessary transport.
- Liaise with Trust wards, other departments and medical staff regarding in-patient and out-patient examinations.
- Communicate with internal and external sources, both clinical and non-clinical eg Patients, Clinicians, Trust staff, Directorate staff, Solicitors regarding the continuity of patient care and treatment.
Responsibility for Finance
- Ensure the efficient and cost effective use of resources within the departmental offices.
- Responsibility for Human Resources
- Comply with Trust Policies and procedures including Code of Conduct and Data Protectiion.
- Comply with mandatory training requirements in accordance with Trust policy.
- Maintain a portfolio of competencies showing evidence of lifelong learning.
- Actively participate in appraisal and supervision systems.
- Responsibility for Health & Safety
- Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
- Responsibility for Teaching
- Assist in the induction of new staff sharing knowledge/experience of work practices.
- Physical effort required to rotate and store appropriately, new supplies of stock and to transfer history/image folders within the department and externally throughout the working day on a daily basis.
- Multi-site working may be required. The post will may occasionally require travel to Mobile Unit sit
Standard Duties & Responsibilities
The Trust operates a No Smoking Policy.All Wrightington Wigan and Leigh NHS Foundation Trust staff employed within Clinical Environments and have contact with children, vulnerable adults; service users and their families must familiarise themselves, be aware of their responsibilities and adhere to Local Safeguarding Childrens Board, Local Safeguarding Adult Board and WWL Procedures for Safeguarding and Protecting Children which are available on the Trust
Person Specification
Qualifications
Essential
- Educated to GCE/CSE/GCSE 'O' Level Standard or equivalent
Desirable
Experience
Essential
- Working to deadlines
- Working in an office environment
- Working with IT systems
Desirable
- Experience working in a hospital environment, particularly within Radiology or Breast Imaging
- Customer care
Skills
Essential
- Ability to communicate with others effectively using a variety of methods
- Ability to organise own workload
- Ability to work effectively with basic IT equipment
Desirable
- Competent in the use of Microsoft packages including Office and Outlook
Knowledge
Essential
Desirable
- NHS IT Systems and workflow
Additional
Essential
- Ability to work effectively both along and as part of a team, with a commitment to deliver high standards of care.
- Must be diplomatic, courteous and patient
- Must be reliable and flexible
- When required, must be able to travel between sites within appropriate timescales
- Speak English to an appropriate standard relevant to their role, i.e with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Person Specification
Qualifications
Essential
- Educated to GCE/CSE/GCSE 'O' Level Standard or equivalent
Desirable
Experience
Essential
- Working to deadlines
- Working in an office environment
- Working with IT systems
Desirable
- Experience working in a hospital environment, particularly within Radiology or Breast Imaging
- Customer care
Skills
Essential
- Ability to communicate with others effectively using a variety of methods
- Ability to organise own workload
- Ability to work effectively with basic IT equipment
Desirable
- Competent in the use of Microsoft packages including Office and Outlook
Knowledge
Essential
Desirable
- NHS IT Systems and workflow
Additional
Essential
- Ability to work effectively both along and as part of a team, with a commitment to deliver high standards of care.
- Must be diplomatic, courteous and patient
- Must be reliable and flexible
- When required, must be able to travel between sites within appropriate timescales
- Speak English to an appropriate standard relevant to their role, i.e with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
The Thomas Linacre Centre
Parsons Walk, Wigan, WN1 1RU
Wigan
WN1 1RU
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
