Job summary
We are looking to recruit an enthusiastic, innovative and self-motivated individual as a Deputy Performance Manager. The role is full time (37.5 hours) across Monday to Friday.
This post offers the opportunity to be part of a dynamic, friendly supportive team who aim to provide excellent patient care.
If you would like to be a part of our fantastic team and join a multi award winning NHS Foundation Trust apply online now.
The role will require you to work across all areas in the trust including those that are designated as positive, asymptomatic and negative covid wards.
Previous applicants need not apply
Main duties of the job
The successful post holder will-
- Be responsible for managing RTT performance targets and activity
- Deal with varied queries and operational issues daily whilst supporting the Directorate & managing the validation team.
- Assist in the operational delivery of our Trauma & Orthopaedics service across both inpatient and outpatient pathways
- This interesting and varied role requires the ability to thrive using your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets.
- Excellent communication skills both verbally and in writing and the ability to deal with confidential and sensitive issues in a professional manner are essential.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
To support the Performance Managers to provide proactive business support for the Divisional Team:
- Deputise for the Performance Managers
- Assist in the delivery of local and national performance targets
- Ensure accuracy of Directorate 18 week waiting information
- Ability to prioritise in line with service demand & activity
- Ability to work under pressure
- Work in line with Directorate aims and objectives
Job description
Job responsibilities
To support the Performance Managers to provide proactive business support for the Divisional Team:
- Deputise for the Performance Managers
- Assist in the delivery of local and national performance targets
- Ensure accuracy of Directorate 18 week waiting information
- Ability to prioritise in line with service demand & activity
- Ability to work under pressure
- Work in line with Directorate aims and objectives
Person Specification
Qualifications
Essential
- Good general education to relevant PG Dip or NVQ level 6 or equivalent specialist knowledge & experience through relevant training.
- Evidence of professional and/or personal self-development.
Desirable
- Management/supervisory qualification.
- Willing to undertake further study
- IHRIM Diploma
- ECDL qualification
Experience
Essential
- Relevant managerial experience of 'system' working and performance management.
- Experience of managing staff, change management & training & development.
- Experience of capacity and demand planning.
Desirable
- Clinic template management & computerised information system experience (PAS & EPR).
- Health Records Information Management.
- Ability of facilitating meetings & group discussions.
- Experience of managing a budget/working within planned expenditures
Skills
Essential
- Able to work under pressure and meet deadlines.
- Ability influence decision makers negotiate & handle conflict.
- Word processing skills Microsoft Office suite (e.g. Word, Excel)
- Ability to communicate effectively with different level of staff including clinicians and managers at a senior level.
- To use initiative and work within limited precedent.
Desirable
- Ability & initiative to respond to unpredictable & conflicting work patterns.
- Team building & presentation skills
- Flexible in approach to work and staff.
- Highlight organised with a logical approach to problem solving
Knowledge
Essential
- Awareness of Clinical Governance and Risk Management.
- Health Records Policies and Procedures
- Understanding of the modernisation plan within the NHS
Desirable
- Knowledge and understanding of booking and choice, electronic booking, action on developments
- Financial budget setting.
- Trust legislation.
Additional
Essential
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Person Specification
Qualifications
Essential
- Good general education to relevant PG Dip or NVQ level 6 or equivalent specialist knowledge & experience through relevant training.
- Evidence of professional and/or personal self-development.
Desirable
- Management/supervisory qualification.
- Willing to undertake further study
- IHRIM Diploma
- ECDL qualification
Experience
Essential
- Relevant managerial experience of 'system' working and performance management.
- Experience of managing staff, change management & training & development.
- Experience of capacity and demand planning.
Desirable
- Clinic template management & computerised information system experience (PAS & EPR).
- Health Records Information Management.
- Ability of facilitating meetings & group discussions.
- Experience of managing a budget/working within planned expenditures
Skills
Essential
- Able to work under pressure and meet deadlines.
- Ability influence decision makers negotiate & handle conflict.
- Word processing skills Microsoft Office suite (e.g. Word, Excel)
- Ability to communicate effectively with different level of staff including clinicians and managers at a senior level.
- To use initiative and work within limited precedent.
Desirable
- Ability & initiative to respond to unpredictable & conflicting work patterns.
- Team building & presentation skills
- Flexible in approach to work and staff.
- Highlight organised with a logical approach to problem solving
Knowledge
Essential
- Awareness of Clinical Governance and Risk Management.
- Health Records Policies and Procedures
- Understanding of the modernisation plan within the NHS
Desirable
- Knowledge and understanding of booking and choice, electronic booking, action on developments
- Financial budget setting.
- Trust legislation.
Additional
Essential
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Wrightington Hospital
Hall Lane
Appley Bridge
WN6 9EP
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
