Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Divisional General Manager - Medicine

This job is now closed

Job summary

An exciting opportunity has become available for a Divisional General Manager across the Division of Medicine.

The post holder is responsible, in conjunction with the clinical leads for the operational management of all patient services within the Medicine Division.

This involves the delivery of all operational performance targets, including access targets, financial performance and the delivery of quality services to patients.

The post holder will work closely with Directors providing leadership and strategic direction regarding the future growth of services. The post holder will deputise for the Divisional Director of Operations & Performance (DDOP).

Main duties of the job

The post holder will be responsible to lead the day-to-day operational delivery of the directorate services & deputise for the Director of Operations & Performance as required. They also will be expected to take an active role in the Trust's corporate objectives leading on some Trust wide initiatives/developments.

The post holder will be responsible for the day-to-day operational management and co-ordination of the directorate division.

The post holder will have their own portfolio of services to manage in addition to the leadership role as a deputy to the Director of Operations & Performance for the Division of Medicine.

The post holder will represent the Trust externally (locally, regionally and nationally)

The post holder will ensure that services are designed to meet the evolving needs of the population in line with current government initiatives, Trust and local targets.

About us

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Candidates must be able to participate in the Trust senior manager on call (SMOC) as required through the Trust on call rota.

Date posted

08 June 2023

Pay scheme

Agenda for change

Band

Band 8c

Salary

£70,417 to £81,138 a year pa pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

302-23-5350090M

Job locations

Royal Albert Edward Infirmary

Wigan Lane

Wigan

WN1 2NN

Job description

Job responsibilities

Duties and Responsibilities

Planning and Organisational Duties

The post holder will participate in, and influence, care delivery:

To ensure the efficiency and performance of the Division in relation to the management of key operational performance targets, 18 week delivery, and cancellation rates
To ensure the Directorates are managed effectively through clinical leaders on a day to day basis
To identify and lead on specific modernisation issues which will include development and implementation of complex projects which will impact across the entire Division, Trust and wider Health Economy
To ensure that the patient experience is paramount to the way in which services are delivered and to foster a culture in which all patients are treated with dignity and respect. In addition, to ensure that the services are modern and responsive to the needs of individual patients
To ensure the Directorate policies, procedures and standards are developed and implemented which facilitate the best possible care for patients within available resources
To ensure that quality standards for the Directorates are implemented, taking responsibility for monitoring performance, quality assurance and implementation of audit procedures and complaints procedures.
To work with the clinical leads to ensure the implementation of Trust policies across the Directorates and to ensure that staff are aware of their responsibilities and have appropriate training. This includes health and safety, risk management and assurance framework compliance.
To ensure effective channels of communication exist and are maintained within and across the Directorates and ensure there are effective working relationships and links with relevant colleagues in other organisations.
To manage specific projects as agreed with the Director of Operations & Performance; ensuring that the decision making processes related to funding provision are transparent and demonstrate financial probity.
To positively contribute to the delivery of health and social care services delivered across the local health community
To report progress against strategic improvement plans through personal representation at executive and senior management forums and by written reports to Board level committees
Support the Director of Operations & Performance in providing leadership and strategic direction, including the implementation of strategy and policy into operational delivery

Communications and Key Working Relationships

Key Relationships:

Board of Directors / Director of Operations /Clinical Directors / Directorate Managers Clinical and Non Clinical / Divisional Support Managers HR, Business Analysts and Finance / Commissioners / Local Authority/Other NHS Trusts/Third Sector Organisation
The post holder must have the skills and experience to receive, interpret and communicate highly complex, sensitive or contentious information which may be controversial in terms of content. Establishment of good working relationships within the Trust and with other NHS Trusts, Local authority partners and third sector providers is an essential component of the role
The post holder must have a good understanding of the national and local healthcare priorities and utilise the potential for collaborative working/local networks

Responsibility for Finance

To effectively manage devolved budget, ensuring action is taken to ensure service delivery within budget baseline and participate in the budget setting process
To be responsible and accountable for the management of budgets (pay and non pay) relating to all areas of the Directorate and achieve financial balance, reporting as required to the Director of Operations & Performance
To order and authorise goods in accordance with the Trusts financial framework / Standing Financial Instruction
Support the Division in obtaining the resources to fund development
Lead the identification and delivery of cost improvements, service developments and income generation opportunities within the Division
In conjunction with the Divisional Accountant, provide the Director of Operations & Performance with a monthly report on financial performance
Ensure that best value and use of resources is always maintained
Support the Director of Operations & Performance; to Identify, implement, manage and monitor year on year cost improvement programmes across the Division

Responsibility for Information Resources

To ensure that effective lines of communication are established within postholders areas of responsibility
Liaise with medical and other clinical colleagues to maximise the effective running of the Directorate
Ensure effective communication at all levels, representing the Trust when appropriate; liaising with health and welfare authorities, maintenance firms, drug companies and internally with staff of all levels to ensure the department is an efficient and effective service
To communicate effectively and sensitively highly complex and/or contentious information to the multidisciplinary team, gaining their cooperation
Utilising data on the Trusts IT systems generate reports to inform and influence practice and service deliver
To present project information and issues, explaining complexities to a wide range of internal and external stakeholders

Responsibility for Human Resources

Adhere to Trust policies and maintenance of the professional Code of Conduct
To ensure the Directorate team demonstrates an open-door policy and that transparent and inclusive working relationships are developed with front line staff being fully involved in Directorate decision making
Promote a leadership style based on engagement of employees and service users, their families, and carers
To provide a supportive and developmental environment in which staff are motivated to realise their full potential as identified through Performance Development Review and the implementation of the Knowledge and Skills Framework (KSF)
To lead and develop the management team within the Directorate and to ensure that all aspects of service delivery are achieved
To ensure that Human Resource objectives and workforce development plans form an integral part of the departmental annual business plan and objectives, including meeting targets for sickness absence, turnover and agency staff usage at or lower than the Trust targets
To ensure that the capability, conduct and performance of every member of staff are constantly assessed and appropriate action taken to address shortfalls and to ensure that sickness absence is managed and appropriate action taken
To ensure that the philosophy and best practice for Improving Working Lives are adopted, openly discussed, and implemented
To complete the Trusts Workforce planning supported by the Senior HR Business Partne

Responsibility for Clinical Governance

To minimize hazards in the working area and ensure that staff under his/her direction adhere to all safe systems of work applicable to the area of work
To undertake appropriate risk assessments and implement risk reducing measures
To ensure there are appropriate arrangements for reviewing significant risks and highlight risks that cannot be addressed at a local level to the appropriate Senior Manager.
To ensure that staff are competent to perform risk assessments relevant to their role and be fully aware of the legal requirements for general and specific risk assessments
To ensure staff under his/her direction is up to date with Trust polices, procedures and statutory training
To ensure appropriate actions are taken to minimise risks
Maintain the Directorate risk register, participating in the Divisional risk management agenda
To be aware of the Trust critical / serious incident reporting processes, ensuring that robust mechanisms are in place within the Directorate for compliance
To ensure the delivery of the Trusts clinical governance agenda, participating in assessment and action planning
To ensure governance structures are in place in line with and in support of Divisional Governance structure
Promote a culture that continually reviews performance using critical incident and complaints as tools for continuous improvement
To ensure data relating to activity is accurate, complete and informs service planning
To investigate complaints, ensuring the patients receive either an offer of a face-to-face meeting or a written response within 20 days and that action arising out of the investigation is completed and shared with the relevant Directorate teams.

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions

Responsibility for Research

To participate in research and clinical audit
Ensure and support staff with the application of evidence-based practice.

Job description

Job responsibilities

Duties and Responsibilities

Planning and Organisational Duties

The post holder will participate in, and influence, care delivery:

To ensure the efficiency and performance of the Division in relation to the management of key operational performance targets, 18 week delivery, and cancellation rates
To ensure the Directorates are managed effectively through clinical leaders on a day to day basis
To identify and lead on specific modernisation issues which will include development and implementation of complex projects which will impact across the entire Division, Trust and wider Health Economy
To ensure that the patient experience is paramount to the way in which services are delivered and to foster a culture in which all patients are treated with dignity and respect. In addition, to ensure that the services are modern and responsive to the needs of individual patients
To ensure the Directorate policies, procedures and standards are developed and implemented which facilitate the best possible care for patients within available resources
To ensure that quality standards for the Directorates are implemented, taking responsibility for monitoring performance, quality assurance and implementation of audit procedures and complaints procedures.
To work with the clinical leads to ensure the implementation of Trust policies across the Directorates and to ensure that staff are aware of their responsibilities and have appropriate training. This includes health and safety, risk management and assurance framework compliance.
To ensure effective channels of communication exist and are maintained within and across the Directorates and ensure there are effective working relationships and links with relevant colleagues in other organisations.
To manage specific projects as agreed with the Director of Operations & Performance; ensuring that the decision making processes related to funding provision are transparent and demonstrate financial probity.
To positively contribute to the delivery of health and social care services delivered across the local health community
To report progress against strategic improvement plans through personal representation at executive and senior management forums and by written reports to Board level committees
Support the Director of Operations & Performance in providing leadership and strategic direction, including the implementation of strategy and policy into operational delivery

Communications and Key Working Relationships

Key Relationships:

Board of Directors / Director of Operations /Clinical Directors / Directorate Managers Clinical and Non Clinical / Divisional Support Managers HR, Business Analysts and Finance / Commissioners / Local Authority/Other NHS Trusts/Third Sector Organisation
The post holder must have the skills and experience to receive, interpret and communicate highly complex, sensitive or contentious information which may be controversial in terms of content. Establishment of good working relationships within the Trust and with other NHS Trusts, Local authority partners and third sector providers is an essential component of the role
The post holder must have a good understanding of the national and local healthcare priorities and utilise the potential for collaborative working/local networks

Responsibility for Finance

To effectively manage devolved budget, ensuring action is taken to ensure service delivery within budget baseline and participate in the budget setting process
To be responsible and accountable for the management of budgets (pay and non pay) relating to all areas of the Directorate and achieve financial balance, reporting as required to the Director of Operations & Performance
To order and authorise goods in accordance with the Trusts financial framework / Standing Financial Instruction
Support the Division in obtaining the resources to fund development
Lead the identification and delivery of cost improvements, service developments and income generation opportunities within the Division
In conjunction with the Divisional Accountant, provide the Director of Operations & Performance with a monthly report on financial performance
Ensure that best value and use of resources is always maintained
Support the Director of Operations & Performance; to Identify, implement, manage and monitor year on year cost improvement programmes across the Division

Responsibility for Information Resources

To ensure that effective lines of communication are established within postholders areas of responsibility
Liaise with medical and other clinical colleagues to maximise the effective running of the Directorate
Ensure effective communication at all levels, representing the Trust when appropriate; liaising with health and welfare authorities, maintenance firms, drug companies and internally with staff of all levels to ensure the department is an efficient and effective service
To communicate effectively and sensitively highly complex and/or contentious information to the multidisciplinary team, gaining their cooperation
Utilising data on the Trusts IT systems generate reports to inform and influence practice and service deliver
To present project information and issues, explaining complexities to a wide range of internal and external stakeholders

Responsibility for Human Resources

Adhere to Trust policies and maintenance of the professional Code of Conduct
To ensure the Directorate team demonstrates an open-door policy and that transparent and inclusive working relationships are developed with front line staff being fully involved in Directorate decision making
Promote a leadership style based on engagement of employees and service users, their families, and carers
To provide a supportive and developmental environment in which staff are motivated to realise their full potential as identified through Performance Development Review and the implementation of the Knowledge and Skills Framework (KSF)
To lead and develop the management team within the Directorate and to ensure that all aspects of service delivery are achieved
To ensure that Human Resource objectives and workforce development plans form an integral part of the departmental annual business plan and objectives, including meeting targets for sickness absence, turnover and agency staff usage at or lower than the Trust targets
To ensure that the capability, conduct and performance of every member of staff are constantly assessed and appropriate action taken to address shortfalls and to ensure that sickness absence is managed and appropriate action taken
To ensure that the philosophy and best practice for Improving Working Lives are adopted, openly discussed, and implemented
To complete the Trusts Workforce planning supported by the Senior HR Business Partne

Responsibility for Clinical Governance

To minimize hazards in the working area and ensure that staff under his/her direction adhere to all safe systems of work applicable to the area of work
To undertake appropriate risk assessments and implement risk reducing measures
To ensure there are appropriate arrangements for reviewing significant risks and highlight risks that cannot be addressed at a local level to the appropriate Senior Manager.
To ensure that staff are competent to perform risk assessments relevant to their role and be fully aware of the legal requirements for general and specific risk assessments
To ensure staff under his/her direction is up to date with Trust polices, procedures and statutory training
To ensure appropriate actions are taken to minimise risks
Maintain the Directorate risk register, participating in the Divisional risk management agenda
To be aware of the Trust critical / serious incident reporting processes, ensuring that robust mechanisms are in place within the Directorate for compliance
To ensure the delivery of the Trusts clinical governance agenda, participating in assessment and action planning
To ensure governance structures are in place in line with and in support of Divisional Governance structure
Promote a culture that continually reviews performance using critical incident and complaints as tools for continuous improvement
To ensure data relating to activity is accurate, complete and informs service planning
To investigate complaints, ensuring the patients receive either an offer of a face-to-face meeting or a written response within 20 days and that action arising out of the investigation is completed and shared with the relevant Directorate teams.

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions

Responsibility for Research

To participate in research and clinical audit
Ensure and support staff with the application of evidence-based practice.

Person Specification

Additional

Essential

Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Ability to make calm, rational decisions in the face of adversity
Ability to facilitate cross site working
Ability to work flexibly
Negotiation & persuasion skills
Ability to effectively prioritise, delegate and escalate with clear rationale and purpose

Knowledge

Essential

Excellent Insight and working knowledge of current health policy
Extensive knowledge of specialist directorate areas acquired via formal training and professional experience
Good IT skills with evidence of the ability to access and use complex health related data
Proficient skills in the use of MS Office - Excel, Access, Word & PowerPoint
Knowledge of data security and confidentiality issues

Skills

Essential

Excellent communication skills, with the ability to lead discussion and negotiation with staff at all levels and across multiple disciplines and organisations
Ability to interpret and communicate highly sensitive and complex issues from multiple sources both orally and in writing with authority and credibility to key stakeholders
Ability to prioritise and meet pressing deadlines
Ability to make difficult decisions and communicate these decisions to key stakeholders in a manner that ensures maximum 'buy in' to support key objective delivery
Strong analytical skills and the ability to consider the wider picture
Data manipulation and data analysis skills
Excellent interpersonal skills with the ability to motivate, influence and persuade staff and clinicians, including those for whom the post holder does not have direct line management responsibility
Political awareness and an understanding of local and national agendas
Ability to hold professionals & peers to account
Ability to present highly complex, emotive information clearly and openly with staff
Ability to persuade Board and senior managers of the respective merits of different options, innovations and new opportunities

Experience

Essential

Significant, demonstrable experience of senior operational management including responsibility for service development
Experience of developing joint and collaborative working with local partners including other NHS Trusts, voluntary organisations and the Local Authority
Senior level involvement in major projects and experience of professional leadership of services
Experience of working with multi-disciplinary teams and achieving key service improvement outcomes in a challenging environment
Experience of staff development and performance management of multiple service areas with delivery of associated outcome improvements
Experience of successfully producing business cases
Experience of budgetary management
Experience of managing change within a health care environment
Experience of elective care

Qualifications

Essential

Degree or equivalent professional qualification
Postgraduate qualification at Master's degree level or equivalent
PRINCE 2 qualification or equivalent
Evidence of recent and relevant professional CPD
Evidence of further study in areas such as leadership, project management or related areas

Person Specification

Additional

Essential

Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Ability to make calm, rational decisions in the face of adversity
Ability to facilitate cross site working
Ability to work flexibly
Negotiation & persuasion skills
Ability to effectively prioritise, delegate and escalate with clear rationale and purpose

Knowledge

Essential

Excellent Insight and working knowledge of current health policy
Extensive knowledge of specialist directorate areas acquired via formal training and professional experience
Good IT skills with evidence of the ability to access and use complex health related data
Proficient skills in the use of MS Office - Excel, Access, Word & PowerPoint
Knowledge of data security and confidentiality issues

Skills

Essential

Excellent communication skills, with the ability to lead discussion and negotiation with staff at all levels and across multiple disciplines and organisations
Ability to interpret and communicate highly sensitive and complex issues from multiple sources both orally and in writing with authority and credibility to key stakeholders
Ability to prioritise and meet pressing deadlines
Ability to make difficult decisions and communicate these decisions to key stakeholders in a manner that ensures maximum 'buy in' to support key objective delivery
Strong analytical skills and the ability to consider the wider picture
Data manipulation and data analysis skills
Excellent interpersonal skills with the ability to motivate, influence and persuade staff and clinicians, including those for whom the post holder does not have direct line management responsibility
Political awareness and an understanding of local and national agendas
Ability to hold professionals & peers to account
Ability to present highly complex, emotive information clearly and openly with staff
Ability to persuade Board and senior managers of the respective merits of different options, innovations and new opportunities

Experience

Essential

Significant, demonstrable experience of senior operational management including responsibility for service development
Experience of developing joint and collaborative working with local partners including other NHS Trusts, voluntary organisations and the Local Authority
Senior level involvement in major projects and experience of professional leadership of services
Experience of working with multi-disciplinary teams and achieving key service improvement outcomes in a challenging environment
Experience of staff development and performance management of multiple service areas with delivery of associated outcome improvements
Experience of successfully producing business cases
Experience of budgetary management
Experience of managing change within a health care environment
Experience of elective care

Qualifications

Essential

Degree or equivalent professional qualification
Postgraduate qualification at Master's degree level or equivalent
PRINCE 2 qualification or equivalent
Evidence of recent and relevant professional CPD
Evidence of further study in areas such as leadership, project management or related areas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Royal Albert Edward Infirmary

Wigan Lane

Wigan

WN1 2NN

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Royal Albert Edward Infirmary

Wigan Lane

Wigan

WN1 2NN

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)