Business Support Officer - Adult ADHD & Autism Service

Job summary

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

Midlands Partnership University NHS Foundation TrustNorth Staffordshire Combined Healthcare NHS TrustUniversity Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.Staffordshire and Stoke-on-Trent Integrated Care Board

We are excited to welcome an enthusiastic Business Support Officer to join our Adult Mental Health Service. This role is specifically to support our new adult ADHD & Autism service.

This key role within the team will be to provide Business Support Function to the Team, as we seek to support adults across South Staffordshire experiencing ADHD (Attention Deficit Hyperactivity Disorder) and Autism. We are a supportive team, who are passionate about delivering excellent care as well as promoting staff wellbeing.

As a person you will need to be self-motivated, with the ability to prioritise your daily workload whilst also managing your working time effectively. You will be able to work independently as well as being a good team player, with excellent communication and accuracy skills.

Main duties of the job

• Request information / activity reports that are required on behalf of the Service Manager and Operational Team Leader including data timeliness, data quality, contract monitoring reports, waitingtimes etc.
• Provide a central point of contact to respond to/resolve any queries on behalf of Service Manager and Operational Team Leader where appropriate in relation to all Key Performance Indicators.
• To provide administrative support in relation to the BSO role only.
• Attend internal and external meetings relevant to post, taking minutes and distributing using appropriate systems, arranging a variety of meetings and sourcing agenda items, as directed by theService Manager and Operational Team Leader.
• Process staff change forms and relevant letters; data amendment forms; termination forms and general HR relevant information.
• Support and participate in the Business Meetings held on a monthly basis within the clinical teams.
• Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services.
• Responsible for liaising with Corporate / Support Services to obtain data / performance reports.
• Provide regular monthly Service/Team updates as required to Service Manager and Operational Team Leader.
• Undertake regular 1:1 supervision sessions with identified administration staff as directed by the Service Manager or Operational Team Lead and report any training issues and needs.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.