Job summary
The Adult Community Mental Health Rehabilitation service is seeking to recruit an Operational Lead to cover Maternity leave. This will be on a part time basis for 10 months. Fixed term and secondment opportunities will be considered.
The Community Mental Health Rehabilitation Service is a developing service that works with people and their families within their local communities, providing specialist assessment, treatment and support to stabilise people's symptoms and help them gain/regain their skills and confidence to live successfully in the community.
Evidence shows that an intensive community treatment approach achieves positive results in recovery for service users with complex severe and enduring mental illness.
The service has strong working relationships with other services both internally and externally, and is co-located with other mental health teams. We promote regular CPD opportunities both internally and externally.
The Community Mental Health Rehabilitation Service is looking to recruit a Band 7 Operational Lead who:
Is an experienced CMHN/OT/Social Worker with significant demonstrable post qualification experience working at Band 6 or above in a mental health clinical field
Has an ability to challenge and positively influence change to clinical practice
Has experience of delivering assessment, planning, implementation and evaluation of care for service users with complex severe and enduring mental illnesses
Main duties of the job
The post holder carries day to day responsibility for the operational management and delivery of services within the pathway
Working in partnership with service users, carers, the wider multi-disciplinary team and other partners and agencies to ensure effective outcomes
To provide leadership and support the Service Manager in ensuring high quality care is provided across the pathway
The post holder, with the support of the Service Manager, will hold delegated responsibility for the management of the pathway team budget.
The post holder will have responsibility for ensuring performance within designated trust standards including Key Performance Indicators and financial management targets.
With support from the service manager: the post holder will be responsible for the operational decisions required for the pathway team to work effectively and efficiently. This will include the allocation and deployment of resources and the development and deployment of operational processes within the pathway team.
The post holder will be responsible for organising the workload of the team within the pathway and ensuring appropriate resources are available to meet the demands of the service.
Provide advice in complex clinical situations, taking into account a range of options in order to resolve presenting issues.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description
Job responsibilities
Service Development and Review
To engage in and support the development of policies, procedures and working practices within the team. Ensure implementation, monitoring, evaluation and compliance with all policies and procedures in area of responsibility.
Work collaboratively with the Service Manager, and wider team and partnership/system leads in the planning and delivery of the service.
To ensure that all Trust policies and guidelines are adhered to and provide guidance to clinical staff regarding implementation.
To support the local implementation/development of national strategies and to initiate change and practice development.
Management of Resources and Performance:
To manage designated team, exercising effectiveness and flexible budget control in order to stay within budgetary limits in conjunction with locality manager.
Maintains the achievement of Key Performance Indicators and Essential Standards
Authorised signatory for budgets associated with the delivery of all aspects of clinical care.
Day to day line management responsibility for staff working within the pathway including management of sickness, performance, recruitment and appraisals.
Service Delivery
To promote, develop, implement and manage clinical standards and good practices within their sphere of responsibility.
Accountable for direct delivery of service, providing specialist advice which contributes to the care of service users who require a period of intensive rehabilitation to support them to live the best lives they can
To be a visible, consistent presence in team and wider partnership working relationships
Engage in complex case management meetings as necessary
To be open and accountable to service users and carers and to promote a positive approach to person centred care.
To ensure the use of and adhere to the CPA policies and processes.
To support and ensure safeguarding policies and procedures are implemented
Leadership
To provide appropriate advice to team staff, multi-disciplinary and Management Groups.
To monitor and evaluate practice based on contemporary and current trends and initiate changes in the light of these findings.
To ensure that all statutory and professional responsibilities of the relevant professional Codes of Conduct are met in conjunction and collaboration with respective clinical/professional leads.
Ensure skill mix provided is compatible with demands of the service with due regard to the assessment of risk.
To promote, encourage and develop integration between community and inpatient services.
Work collaboratively in order to facilitate effective early discharge planning from out of area placements/inpatients settings
Encourage and facilitate multi-disciplinary and multi-agency working.
Provide advice, information and support in relation to the Local Authority and NHS Complaints procedures. Implement associated actions and recommendations.
In conjunction with the service manager, monitor and manage the performance of the team and individual team members, to ensure achievements of Trust organisational targets/objectives.
Undertake operational management supervision and ensure appropriate clinical / professional supervision arrangements are in place for all staff.
Ensure compliance with the Trusts objectives in relation to the Governance Agenda, achieving a continuous process of monitoring and improving safe effective care delivery.
Encourage staff to share good practice, develop ideas to improve services and promote research.
Maintain a strong overview on environmental standards and address any issues relating to safety, dignity, poor quality and poor hygiene and infection control.
Promote service audit, evaluation and research.
Ensure robust risk assessment and management accordance with policies.
Ensure all staff receive a PDC appraisal and have an appropriate personal development plan including mandatory training.
Undertake mandatory training and have an appropriate personal development plan in place.
Decisions and judgements
With support from the service manager: the post holder will be responsible for the operational decisions required for the pathway team to work effectively and efficiently. This will include the allocation and deployment of resources and the development and deployment of operational processes within the pathway team.
The post holder will be responsible for organising the workload of the team within the pathway and ensuring appropriate resources are available to meet the demands of the service.
Provide advice in complex clinical situations, taking into account a range of options in order to resolve presenting issues.
Undertake the management of staff sickness and performance.
Undertake complaint and disciplinary investigations.
Participate in the development of Directorate and Trust policies and service development projects.
Communication and Working Relationships:
Communicate policies and practical procedures within the team and externally to ensure effective understanding and implementation.
This will involve regular contact and exchange of complex, confidential and sensitiveinformation between staff, service users, carers, general public, internal/external agencies and providers of out of area specialist placements, where tact and diplomacy is required in a form that is appropriate to them and the situation and constructively manages barriers to effective communication.
Maintain a position of integrity and confidentiality at all times, communicating effectively and keeping accurate and complete records that are consistent with relevant legislation, policies and procedures.
Communication will be both verbal and written
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Job description
Job responsibilities
Service Development and Review
To engage in and support the development of policies, procedures and working practices within the team. Ensure implementation, monitoring, evaluation and compliance with all policies and procedures in area of responsibility.
Work collaboratively with the Service Manager, and wider team and partnership/system leads in the planning and delivery of the service.
To ensure that all Trust policies and guidelines are adhered to and provide guidance to clinical staff regarding implementation.
To support the local implementation/development of national strategies and to initiate change and practice development.
Management of Resources and Performance:
To manage designated team, exercising effectiveness and flexible budget control in order to stay within budgetary limits in conjunction with locality manager.
Maintains the achievement of Key Performance Indicators and Essential Standards
Authorised signatory for budgets associated with the delivery of all aspects of clinical care.
Day to day line management responsibility for staff working within the pathway including management of sickness, performance, recruitment and appraisals.
Service Delivery
To promote, develop, implement and manage clinical standards and good practices within their sphere of responsibility.
Accountable for direct delivery of service, providing specialist advice which contributes to the care of service users who require a period of intensive rehabilitation to support them to live the best lives they can
To be a visible, consistent presence in team and wider partnership working relationships
Engage in complex case management meetings as necessary
To be open and accountable to service users and carers and to promote a positive approach to person centred care.
To ensure the use of and adhere to the CPA policies and processes.
To support and ensure safeguarding policies and procedures are implemented
Leadership
To provide appropriate advice to team staff, multi-disciplinary and Management Groups.
To monitor and evaluate practice based on contemporary and current trends and initiate changes in the light of these findings.
To ensure that all statutory and professional responsibilities of the relevant professional Codes of Conduct are met in conjunction and collaboration with respective clinical/professional leads.
Ensure skill mix provided is compatible with demands of the service with due regard to the assessment of risk.
To promote, encourage and develop integration between community and inpatient services.
Work collaboratively in order to facilitate effective early discharge planning from out of area placements/inpatients settings
Encourage and facilitate multi-disciplinary and multi-agency working.
Provide advice, information and support in relation to the Local Authority and NHS Complaints procedures. Implement associated actions and recommendations.
In conjunction with the service manager, monitor and manage the performance of the team and individual team members, to ensure achievements of Trust organisational targets/objectives.
Undertake operational management supervision and ensure appropriate clinical / professional supervision arrangements are in place for all staff.
Ensure compliance with the Trusts objectives in relation to the Governance Agenda, achieving a continuous process of monitoring and improving safe effective care delivery.
Encourage staff to share good practice, develop ideas to improve services and promote research.
Maintain a strong overview on environmental standards and address any issues relating to safety, dignity, poor quality and poor hygiene and infection control.
Promote service audit, evaluation and research.
Ensure robust risk assessment and management accordance with policies.
Ensure all staff receive a PDC appraisal and have an appropriate personal development plan including mandatory training.
Undertake mandatory training and have an appropriate personal development plan in place.
Decisions and judgements
With support from the service manager: the post holder will be responsible for the operational decisions required for the pathway team to work effectively and efficiently. This will include the allocation and deployment of resources and the development and deployment of operational processes within the pathway team.
The post holder will be responsible for organising the workload of the team within the pathway and ensuring appropriate resources are available to meet the demands of the service.
Provide advice in complex clinical situations, taking into account a range of options in order to resolve presenting issues.
Undertake the management of staff sickness and performance.
Undertake complaint and disciplinary investigations.
Participate in the development of Directorate and Trust policies and service development projects.
Communication and Working Relationships:
Communicate policies and practical procedures within the team and externally to ensure effective understanding and implementation.
This will involve regular contact and exchange of complex, confidential and sensitiveinformation between staff, service users, carers, general public, internal/external agencies and providers of out of area specialist placements, where tact and diplomacy is required in a form that is appropriate to them and the situation and constructively manages barriers to effective communication.
Maintain a position of integrity and confidentiality at all times, communicating effectively and keeping accurate and complete records that are consistent with relevant legislation, policies and procedures.
Communication will be both verbal and written
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Person Specification
Qualifications
Essential
- First level professional nursing /AHP/Social Work qualification.
- Post-registration experience and/or evidence of formal courses and training at post graduate diploma level
Desirable
- Quality Improvement Methodology Training, e.g. LEAN
- Recognised Management or Leadership Qualification
Experience
Essential
- Experience of effectively initiating, developing, implementing and evaluating operational processes.
- Demonstrable experience in performance management
- Experience in the direct line management of health or social care staff
- Demonstrable experience of effective multi-disciplinary team working.
- Significant demonstrable post qualification experience at Band 6 working in a mental health / specialist inpatient setting.
Desirable
- Experience of managing multi-disciplinary teams
Skills
Essential
- Knowledge of the NICE guidance and standards relating to rehabilitation for those presenting with complex psychosis and needs
- Knowledge and experience of audit processes.
- Comprehensive knowledge of relevant health and social care legislation and policy and challenges facing NHS providers.
- Knowledge and experience of audit processes.
- Resource management skills
- Highly developed communication and interpersonal skills and the ability to demonstrate diplomacy, tact and negotiation skills.
- Ability to lead effective and sustainable change.
Desirable
- Project management skills
Person Specification
Qualifications
Essential
- First level professional nursing /AHP/Social Work qualification.
- Post-registration experience and/or evidence of formal courses and training at post graduate diploma level
Desirable
- Quality Improvement Methodology Training, e.g. LEAN
- Recognised Management or Leadership Qualification
Experience
Essential
- Experience of effectively initiating, developing, implementing and evaluating operational processes.
- Demonstrable experience in performance management
- Experience in the direct line management of health or social care staff
- Demonstrable experience of effective multi-disciplinary team working.
- Significant demonstrable post qualification experience at Band 6 working in a mental health / specialist inpatient setting.
Desirable
- Experience of managing multi-disciplinary teams
Skills
Essential
- Knowledge of the NICE guidance and standards relating to rehabilitation for those presenting with complex psychosis and needs
- Knowledge and experience of audit processes.
- Comprehensive knowledge of relevant health and social care legislation and policy and challenges facing NHS providers.
- Knowledge and experience of audit processes.
- Resource management skills
- Highly developed communication and interpersonal skills and the ability to demonstrate diplomacy, tact and negotiation skills.
- Ability to lead effective and sustainable change.
Desirable
- Project management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
