Mental Health Administrative Assistant - South West Staffs

Job summary

Following the latest Home Office legislation, it is not possible for MPFT to offer visa sponsorship for Band 2 and Band 3 roles. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Could your calm voice make a difference..... ?

We are looking for an Admin Assistant to join our Mental Health Admin Team based in Stafford who support a busy service, often in situations where empathy, patience and resilience are just as important as admin skills.

You don't necessarily need previous NHS experience to succeed in this role. What matters most is your ability to stay calm under pressure, communicate kindly, and manage a busy workload. This role would suit someone with experience in a customer-facing or call-handling role. Do you have the right attitude, communication skills and are willing to learn?

Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however even if your experience looks a little different from what we have identified, and you think you can bring a good work ethic and transferrable skills to this role, we encourage you to apply.

Full training is provided, and we are proud that many of our Admin Assistants have successfully progressed their career within our Service or the wider Trust. Staff have regular 1-to-1 supervision sessions, team meetings and annual appraisals.

Work base is Foundation House, St Georges Hospital, Stafford. Hours 9 am-5 pm Monday-Friday (30 min lunch)

Main duties of the job

You will be required be organised, professional and adaptable with a good level of written and spoken English.

• Answering a high volume of calls from people who may be distressed, anxious or in need of reassurance.
• Good listening skills and a respectful empathetic manner
• Personal resilience to handle workload
• Reception duties - greeting visitors etc
• Using our clinical system RiO, inputting, creating letters etc
• Completing a wide range of admin tasks from an electronic workflow inbox
• Scanning, uploading and copying and using various Trust systems
• Handling room booking requests
• Produce quality documents in a very busy environment
• Good time management and prioritising work

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.