Job summary
We are offering an exciting opportunity for a Band 3 Complex Discharge Tracker for the Home First (Discharge to Assess) Team based in Tamworth.The Home First Team is an integrated clinical and care and support service that provides short term reablement intervention to enable people to maximise their independence and meet their health and social care needs.
You will be responsible for scheduling and allocating care calls on the Complex Discharge Tracker System and will be working in partnership with the Home First Locality Teams to ensure that all referrals are allocated care calls within the discharge to assess timescales andwill ensure that the Complex Discharge Tracker system is validated and updated within each locality teams.
We are looking for a team member who is enthusiastic, passionate and a dynamic individual. You will need to be motivated, flexible and an effective team player, in order to prioritise and implement effective negotiation and communication skills. There will be a requirement to deliver face to face care/support to our community patients on an adhoc basis .The post holder will be expected to commute to the office bases across South Staffordshire, if required. The shift patterns are on a rotational basis over 7 days, early shift 7am - 3pm and late shift 12pm - 8pm working , therefore flexibility is required for this role.
Main duties of the job
As a Complex Discharge Tracker, you will review all daily Home First referrals with the Locality Teams and ensure that all patients are allocated the appropriate care calls within the discharge to assess appropriate referral timescale.
As part of this role, you will be expected to:
- Ensure that all Home First referrals from the acute portals are immediately sourced and prioritised throughout the working day.
- Attend all CDT training and briefing sessions as the system evolves.
- Ensure that all updates recorded in CDT are accurate before entering them. Ensure that any identified mistakes are corrected immediately.
- Provide care/support to community patients in their own homes on a adhoc basis.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description
Job responsibilities
For an in depth overview of the role, then please refer to the Job Description and person specification in terms of the attributes required.
Job description
Job responsibilities
For an in depth overview of the role, then please refer to the Job Description and person specification in terms of the attributes required.
Person Specification
Qualifications
Essential
- GCSEs or equivalent Certificates/Qualifications in Administration
- Ability to effectively maintain, update and sustain systems
- Excellent communication skills
- Demonstrate a commitment to continuous professional development
Desirable
- NVQ Level 3 in Care or equivalent qualification or experience.
Experience
Essential
- Significant experience of working in health / social care environment
- Experience of working within the constraints of legislation, regulation, policy and procedures
- Experience of delivering improvement to consistently achieve and exceed personal and team objectives
- Experience and ability to work collaboratively
- Experience of work planning & allocation, effective coordinator of allocated care calls to meet the service delivery
- Significant experience of supporting and enabling others to undertake day to day scheduled activities
Desirable
- Ability to liaise with multi-disciplinary professionals
- Experience of Health and Social Care working
- Experience of working alongside primary care teams including the voluntary and third sector.
Knowledge, Skills and Attributes
Essential
- Experience of working alongside primary care teams including the voluntary and third sector.
- Knowledge of the Care Act
- CQC fundamental standards and registered service requirements
- Effective problem solving skills (in order to be able to respond independently to unexpected situations)
- The ability to work as part of a multi-disciplinary team
- Effective interpersonal skills; listening, verbal and written communication skills with colleagues and across a diverse service user base
- Effective rostering skills in a fast paced, changing working environment
Desirable
- Understand relevant policies, processes and procedures relevant to the role
- Have a good understanding of common Health Conditions and how they affect the delivery of care
Personal Attributes
Essential
- Working across various locations and community settings and have the ability to travel within a geographical area to meet the requirements of the post.
- Flexibility with working hours to enable 7 day services
Person Specification
Qualifications
Essential
- GCSEs or equivalent Certificates/Qualifications in Administration
- Ability to effectively maintain, update and sustain systems
- Excellent communication skills
- Demonstrate a commitment to continuous professional development
Desirable
- NVQ Level 3 in Care or equivalent qualification or experience.
Experience
Essential
- Significant experience of working in health / social care environment
- Experience of working within the constraints of legislation, regulation, policy and procedures
- Experience of delivering improvement to consistently achieve and exceed personal and team objectives
- Experience and ability to work collaboratively
- Experience of work planning & allocation, effective coordinator of allocated care calls to meet the service delivery
- Significant experience of supporting and enabling others to undertake day to day scheduled activities
Desirable
- Ability to liaise with multi-disciplinary professionals
- Experience of Health and Social Care working
- Experience of working alongside primary care teams including the voluntary and third sector.
Knowledge, Skills and Attributes
Essential
- Experience of working alongside primary care teams including the voluntary and third sector.
- Knowledge of the Care Act
- CQC fundamental standards and registered service requirements
- Effective problem solving skills (in order to be able to respond independently to unexpected situations)
- The ability to work as part of a multi-disciplinary team
- Effective interpersonal skills; listening, verbal and written communication skills with colleagues and across a diverse service user base
- Effective rostering skills in a fast paced, changing working environment
Desirable
- Understand relevant policies, processes and procedures relevant to the role
- Have a good understanding of common Health Conditions and how they affect the delivery of care
Personal Attributes
Essential
- Working across various locations and community settings and have the ability to travel within a geographical area to meet the requirements of the post.
- Flexibility with working hours to enable 7 day services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
