Call handler/Administrative Assistant

Job summary

Are you interested in an NHS admin career in the Mental Health Sector? Maybe you already work in an admin role and are looking for your first NHS job or maybe you have the transferrable skills we are looking for. If your experience looks a little different from what we have identified and you think you can bring a good work ethic and personality to this role, we are keen to learn more about you and would encourage you to apply.

We are excited to welcome an enthusiastic and experienced Call Handler/Assistant Administrator to this new role, to join our Mental Health Administration Service. This assistant admin role is specifically to support our ADHD Service clinicians.

As the Call Handler/Assistant Administrator, you will work closely with our small team of dedicated professionals as we seek to support adults across South Staffordshire experiencing ADHD (Attention Deficit Hyperactivity Disorder). We are a supportive team, who are passionate about delivering excellent care as well as promoting staff wellbeing.

Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however this is not essential as full training is given. We support training and ambition with many of our Call Handler/Admin Assistants having been successful in achieving promotional posts within our Service or the wider Trust.

Main duties of the job

To be successful in this role you will be required be organised, professional and adaptable with a sound level of written and spoken English.

This call handler/Admin Assistant role includes:

Strong communication and customer service skills

. Personal resilience to handle telephone calls, queries and message taking

Using our clinical system RiO, inputting, creating letters etc

Completing a wide range of admin tasks from an electronic workflow inbox

Scanning, uploading and copying.

. Ability produce quality documents in a very busy environment

. Good time management and prioritising work

Room bookings via our Micad booking system.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

• Supporting your career development and progression.
• Excellent NHS Pension scheme
• Generous maternity, paternity, adoption leave
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients.
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccination every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.