Telephonist/Receptionist

Job summary

Undertake a wide range of switchboard and receptionist duties which are based at different locations.

The post holder will be expected to undertake routine shifts. However, it must be emphasised that the incumbent of this post must be prepared to cover other receptionists when they are on annual leave, sick leave, by taking on their complete duty at short notice including night duty.

The post holder will be expected to work as part of the wider Administrative Team, providing an integrated and flexible service, and as such may sometimes be required to undertake duties within other areas of the department should the needs of the service demand it.

Main duties of the job

All telephonists/receptionists will be required to have a general understanding and ability to carry out all tasks below however some tasks may not be required at all locations:

o Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.o Operate and update the directory.o Operate and control the staff paging systems.o Operate the panic alarm systems.o Receive and deal with general reception enquiries: this may include listening to and responding to straightforward information or queries and enquiries dealing with visitors (staff, service users, visitors, contractors), answering the telephones, taking and forwarding messages.o Undertake data inputting, general typing, clerical/administration duties and other tasks to support the Facilities and Estates team.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.