Call Handler

Job summary

Our service is expanding and we are offering an exciting opportunity to support Staffordshire and Stoke on Trent Urgent Care needs. We are looking for Call Handlers to join our Integrated Care Coordination (ICC) for Urgent Care service based in Hanley, Stoke-on-Trent to provide administration support and receive and action referrals.

The primary aim of the ICC is to be a single point of access to support patients to remain in their own home to prevent unnecessary admission to acute care and to support patients closer to home.

You will play an integral part of the team by providing effective and efficient call handling, You should be highlyskilled in administration and act as a focal point for communication and contribute to achieving key objectives and outcomes of the service.

You will be required to cover the 7 day period, 365 days and therefore weekend and out of hours working is required;.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Interviews will take place for this position on 26th September 2024

There will be an Administrations task as part of the interview and Values Based Interview Questions.

Main duties of the job

You will be dealing with referrals from GP's, WMAS, Health Care Professionals, Social Care Practitioners, and other professionals by telephone or via other electronic formats and providing non-clinical advice, information and guidance.

Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise their own workload to react quickly to changing situations.

Strong IT skills are vital so you should evidence your experience of using data basis and Microsoft Outlook, Excel and Word on you application.

As part of this role you will be expected to:

? To be a central point of contact either electronically or via telephone dealing with allenquiries, referrals, re-directing and signposting where appropriate.? To deal professionally and promptly with telephone referrals, taking and processingmessages accurately and adhering to relevant policies and procedures.? Dealing with enquires about services - liaising with professionals where required andescalate as appropriate.? Contribute to the collection and inputting of data required to support the outcomes for theservice, including maintaining of spreadsheets/databases where required

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.